Why last year's benchmarks matter even more to retailers now

by Sharon Shapiro

Sharon Shapiro, director of integrated planning at Bluecore, explains how and why last year's email marketing program benchmarking is critical for structuring…

Boosting customer engagement by fostering community connectivity

by Melissa Tatoris

Melissa Tatoris, chief innovation catalyst at Acoustic, shares why retailers must focus not only on attracting customers, but retaining them for the long haul.

Jewelry retailer taps Loop Commerce to boost digital gifting

November 25, 2020

Catbird, a New York jewelry designer and retailer, is deploying Loop Commerce's GiftNow to streamline, personalize and enhance the gifting experience.

Foot Locker debuts power store concept in Canada

November 24, 2020

A Foot Locker community power store is now open for business in Vancouver, British Columbia, and the footwear retailer plans to open a second in Toronto in…

Changing the economics of the retail store floor

by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp

Dipesh Hinduja, a mobile solutions architect at Stratix, explains that as retailers set out to reinvent their stores transforming the economics of the store…

3 solutions to this holiday season’s last-mile delivery dilemma

by Mike Willoughby — Experience Consultant, Competitive ADDvantage

PFSweb CEO Mike Willoughby explains the importance of last-mile delivery as it's the only other direct touch point a consumer will have with a brand. Variables…

Forever 21 checkout experience gets a tech boost

November 20, 2020

Retailer Forever 21 is the first of Authentic Brands Group's properties to deploy Bolt, a checkout experience platform providing seamless checkout, payments…

4 ways retailers can streamline the return process, boost customer experience

by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail

Joe Schultz, who serves as chief revenue officer at Harbor Retail, and DeAnn Campbell, who heads up retail strategy and insights at Harbor Retail, share four…

Creating a winning balance between automation and human support in customer service

by Priya Iyer

Priya Iyer, chairman and CEO at Vee24, offers insight on how retailers can balance automation with live customer experience in the digital strategy to produce…

Cellular Networks Driving New Retail Business Models

Advances in technology are empowering businesses to provide products and services when, where, and how consumers expect them. Connected retail is driving new…

Study: Pandemic spurring retailer tech spending

November 19, 2020

A majority of retailers, six in 10, are accelerating technology spending plans due to COVID-19's impact on the retail environment, and more than 80% of retail…

Swarovski Crystal Worlds creates a snowy showroom

November 19, 2020

The Swarovski Crystal Worlds museum, a popular Austria tourist destination, is bringing an innovative visitor experience with a first-ever indoor snowfall.

Free webinar: Using product data to build strong customer relationships

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A webinar on Dec. 2, 2020, at RetailCustomerExperience.com and sponsored by Blustream Corporation will detail how retailers can leverage product-owner…

Will this holiday season change e-commerce forever?

by Steve Villegas — VP, Payment Partnerships, PPRO

Steve Villegas, VP of payment partnerships, North America at PPRO, shares insight on how retailers can prepare for the largest event in e-commerce history.

Raymour & Flanigan taps Rightpoint for website build

November 17, 2020

Furniture retailer Raymour & Flanigan has launched a website providing a "differentiated e-commerce experience," built on Episerver by Righpoint, a Genpact…

Canada retailer deploys mobile shopping tool to drive contactless shopping

November 17, 2020

Lee Valley Tools, an Ottawa, Canada tool and garden retailer, is offering consumers a mobile shopping tool to foster contactless shopping at its 20 locations…

Human touch a big consumer want, reveals study

November 16, 2020

Nearly half, 41%, of U.S. consumers view the human touch as an important integral aspect of the retail shopping experience and 31% say the pandemic has ignited…

Network technology emerging as backbone in POS customer experience

by Jeff Bradbury — Sr. Director, Marketing, Hughes

Jeff Bradbury, senior marketing director, Hughes North America, explains how due to the rapid evolution of technology, there are points of decision everywhere.

Forever 21 kicks off fundraiser for Boys & Girls Clubs of America

November 13, 2020

Shoppers purchasing from Forever 21's holiday collection items will be supporting the Boys & Girls Clubs of America as the retailer is donating a dollar to…

New Balance aims to modernize customer experience with Aptos technology

November 10, 2020

Athletic leader New Balance will deploy Apotos cloud-based applications across its retail footprint in North America and Europe in a quest to modernize and…