Customer Experience News & Media
Ritual, PayPal, Venmo partner with Los Angeles to support businesses
October 9, 2020
Mayor Eric Garcetti and the City of Los Angeles are partnering with Ritual, PayPal and Venmo to launch 'Open for Business' a collaborative effort to help LA's…
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MLB Flagship Store opens in NYC, features photo booth
October 8, 2020
The MLB Flagship Store opened at 1271 Avenue of the Americas in midtown Manhattan on Friday. "MLB NYC" will be the first permanent MLB retail store in the…
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Backpack retailer installs safety vending machine, will expand product offerings
October 8, 2020
Chrome Industries, which provides backpacks and messenger bags, has installed a vending machine in Portland, Oregon, stocked with masks, gloves and hand…
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Carvana installs its 26th used car vending machine in Detroit area
October 8, 2020
Carvana, the online used car shopping service that allows customers to pick up their vehicles from a massive vending machine, installed its 26th eight-story…
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UK retailer taps Oracle POS
October 5, 2020
A leading U.K. retailer, McColl's, is enhancing and enriching the customer experience with the deployment of Oracle's Retail Xstore Point-of-Service.
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How to attract millennial holiday shoppers to your loyalty program
by Tom Caporaso — CEO, Clarus Commerce
Tom Caporaso, CEO of Clarus Commerce, shares three ways retailers can incorporate features and benefits into loyalty programs in the quest to attract…
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Walmart store redesign includes more self-checkout kiosks
October 1, 2020
Walmart introduced a new store design today featuring more self-checkout kiosks and contactless payment options planned for 200 locations this fiscal year…
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Einstein Bros opening first c-store location
September 30, 2020
Einstein Bros. Bagels is opening its first convenience store location, part of a five-store development deal with King Fuel in the Houston area. The first…
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Amazon launches palm payment option
September 29, 2020
Amazon is launching a palm payment technology in two Amazon Go stores to speed up the checkout process, simplify the shopping experience and enhance the retail…
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Austrian grocery chain launches digital storefront
September 29, 2020
An Austria-based grocery chain, MPREIS, is expanding its brand presence with a digital storefront providing customers an online showcase of products, stock…
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Tennessee makes more services available via self-serve kiosks
September 28, 2020
The Tennessee Department of Safety and Homeland Security's driver services division announced additional services are available at all self-service kiosks…
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Newspaper vending machines disappearing
September 28, 2020
The newspaper vending machine — once common on city streets — has become a rarity with the decline of newspapers and the rising prices of those still in…
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3D, AR can hurdle long-standing e-commerce challenges, help retailers maintain momentum
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, shares insight on survey results that suggest consumers still find the e-commerce experience frustrating. If…
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Convenience retailer taps Paytronix platform for loyalty program
September 24, 2020
QuickChek Corp, a convenience market retailer, is deploying the Paytronix Systems's digital guest experience platform to launch a loyalty program.
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Lowe's goes pickup lockers in a big way
September 24, 2020
Home improvement retailer Lowe's will have pickup lockers in all of its U.S. stores by the end of March, 2021, to better serve its online consumers.
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Live webinar: Dealing with COVID-19 and the digital transformation of retail brands
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A one-hour live webinar, sponsored by Netsurion, will offer insight on the need for a secure, reliable and scalable networking platform as retailers deploy new…
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Footwear retailer Keen introduces face mask vending machines
September 21, 2020
Keen, a footwear retailer, has installed face mask vending machines in stores in Portland, Palo Alto, London and Tokyo, with plans to add more in the coming…
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Standard Chartered offers UAE Amazon installment plan
September 18, 2020
Standard Chartered credit cardholders shopping on Amazon.ae can now convert purchases into monthly installments for a period up to 12 months, without having to…
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Customer experience in a new retail reality
Ambeshwar Nath, senior vice president, retail, CPG and logistics at Infosys, explains why retailers that find ways to recreate shopping experiences in channels…
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Dressbarn dresses up return process for customers
September 17, 2020
Dressbarn is partnering with Happy Returns to enhance and boost the product return experience for customers.
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