How to ace customer loyalty in tough times

Craig Harris, an industry principal, apparel, footwear and accessories, for Oracle NetSuite, offers up advice and tips to help retailers strengthen the…

Next-level customer experience for today’s marketing challenges

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

Danielle Savin, senior director of digital marketing services, and Suresh Rajappan, digital customer experience principal, at Capgemini in North America…

Amazon debuts Luxury Stores experience

September 16, 2020

Amazon is launching a high-end fashion and beauty shopping experience via its app and it's by available invitation-only to U.S.-based Prime members.

Amazon hiring 100K workers for fulfillment center sorting

September 15, 2020

Last week Amazon announced it was hiring 33,000 for tech and corporate jobs.

Walmart teams with drone service player for health, wellness item delivery

September 15, 2020

Walmart is partnering with drone delivery service Zipline to provide on-demand health and wellness product deliveries.

A grocer’s mobility guide in the age of social distancing

by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp

Dipesh Hinduja, mobile solutions architect at Stratix, explains how COVID-19 has ushered ina new normal for the grocery sector and that one thing is certain…

Gift Cards to Drive the 2020 Holiday Shopping Season

The ongoing impact of COVID-19 will likely drive a major change in our gift-giving choices this year.

Presented by RetailCustomerExperience.com

California cannabis dispensary debuts self-serve kiosks

September 14, 2020

Greenstop, a new California based cannabis dispensary, has installed self-serve kiosks that can serve four customers simultaneously, according to a TechCrunch…

Consumers back to non-essential shopping, reveals study

September 14, 2020

A good majority, 67%, of consumers are no longer just shopping for essentials due to the ongoing coronavirus but are also buying non-essentials. Just under…

Interactive Customer Experience Association names finalists for Elevate Awards

September 11, 2020

The Interactive Customer Experience Association has announced finalists in eight categories for its Elevate Awards. Readers are invited to click through the…

Beyond the standard metrics: Measuring store performance in the digital age

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., explains why studying the customer journey, and the symbiotic connection between online…

3 ways automation helps scale CPG compliance

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, senior vice president, enterprise solutions, Atrius, at Acuity Brands, shares insight on how retailers can overcome the challenges inherent in…

Amazon pumps up services for India market

September 8, 2020

Amazon Inc. is adding auto insurance and gold investment products to its list of services for India to expand its customer base and boost adoption of Amazon…

Sporting goods retailer taps Oracle Cloud for greater associate-customer engagement

September 7, 2020

Sporting goods retailer Scheels is deploying Oracle Retail Xstore and Oracle Retail Xstore Office Cloud Service to its 28 stores in a quest to give associates…

Bank of America Mobile app gives customer $2.45B

September 3, 2020

A Bank of America customer in Massachusetts checked his account to discover the bank had deposited $2.45 billion into his account.

AREA15 experiential complex opening this month

September 3, 2020

AREA15, a purpose-built experiential art and entertainment complex in Las Vegas, Nevada, will open its doors Sept. 17 at 6 p.m. and those wishing to visit the…

MoneyGram expands digital network

September 2, 2020

International, Inc. a global leader in cross-border P2P payments and money transfers, is partnering with fintech payment network, Thunes, to enable MoneyGram…

Luxury brand taps Searchspring to boost online search conversion results

September 2, 2020

Badgley Mischka, a luxury apparel brand, has boosted search conversion by 85% in its online store after deploying Searchspring's technology.

7-Eleven plays host to entrepreneurs' exclusive snacks, drinks

September 1, 2020

Convenience retailer 7-Eleven is once again supporting innovative products with its second Sips & Snacks initiative.

Convenience 2.0: Lessons learned and next steps for c-stores post pandemic

by Gavin Bisdee — vp global marketing, Zynstra

Gavin Bisdee, group marking director at Zynstra, an NCR company, offers insight regarding the levels of convenience customers now expect during the buying…