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Customer Experience News & Media

Contactless Payments Across Multiple Verifone Devices

With COVID-19 promising to remain an issue for the foreseeable future, contactless payments will continue to increase in popularity.

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Preparing for a pandemic holiday season

by Sanjeev Sularia

Sanjeev Sularia, CEO and co-founder of Intelligence Node, writes that the key to a successful holiday sales season are efforts and investments focused on…

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Creating a safe third place through loyalty programs

by Melissa West — Product Marketing, PDI

Melissa West, vice president, product marketing/convenience retail, at PDI Software, explains why retailers focused on developing or adjusting loyalty programs…

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PopID intros pay-by-face solution

August 25, 2020

PopID, a Cali Group company, is launching its PopPay face-pay service, which lets users pay with their faces at facial recognition devices. Customers can link…

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Payments shock factor: The digital acceleration no one saw coming

by Steve Villegas — VP, Payment Partnerships, PPRO

Steve Villegas, VP of payment partnerships North America at PPRO, shares insight on the unprecedented urgency for merchants to be proactive as the usage of…

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FreedomPay deploys touchless payment across Wynn Las Vegas, Encore Boston Harbor resorts

August 24, 2020

FreedomPay, a provider of commerce solutions, has installed touchless payment solutions at over 100 venues at both Wynn Las Vegas and Encore Boston Harbor…

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Carvana opens car vending machine in Louisville

August 24, 2020

Carvana, an e-commerce platform for buying and selling used cars, launched its 25th car vending machine with 27-vehicle capacity in Louisville, according to a…

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The psychology of shopping in stores

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP, Enterprise Solutions, Atrius, Acuity Brands, offers insight on four psychological reasons consumers prefer the store experience and how…

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ICX Association Elevate Awards winners to be announced during livestream event

by David Drain

August 21, 2020

Winners of the ICXA Elevate Awards, which recognize outstanding achievement in interactive customer experience, are typically recognized during the annual ICX…

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Technology and safety in retail: 3 smart moves as stores reopen

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., explains that while adaptive retailers' multi-faceted approach to managing during the…

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Klarna teams with fashion influencers for video game shopping experience

August 18, 2020

Payments platform Klarna partnered with two social media influencers to create a pop-up virtual shopping experience in the Nintendo video game Animal Crossing.

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Transforming brick and mortar to create personalized customer experiences

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands, writes that despite the challenges facing retailers, there is an opportunity for stores to…

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Curbside pickup is here to stay so it's time to make it work better

by Brian Donnelly — Marketing Director, LivePerson

Brian Donnelly, marketing director at LivePerson, shares that winning retailers will be those which offer consumers a seamless, convenient curbside pickup…

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Circle K piloting contactless experience at Arizona store

August 14, 2020

Convenience brand Circle K is deploying technology from Standard to offer customers a touchless, autonomous checkout technology.

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Walmart, Instacart team on delivery partnership

August 13, 2020

Walmart and Instacart are teaming up on a pilot delivery strategy to provide same-day grocery delivery in the U.S..

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Last Blockbuster store transforms into temporary living experience

August 13, 2020

The last Blockbuster store in the world, situated in Bend, Oregon, is now serving as an Airbnb residence for local residents.

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Travel retailer taps Oracle cloud tech to boost customer experience

August 13, 2020

The Marshall Retail Group, a leading travel retailer in airports, casinos and resorts, is deploying Oracle Retail Xstore Office Cloud Service with the help of…

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Cannabis technology provider anna to roll out in 2 Colorado dispensaries

August 13, 2020

Anna, a cannabis technology provider, will roll out in two Colorado cannabis dispensaries this week: Strawberry Fields in Pueblo and Starbird in Southeast…

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Macy's expands Style Crew ambassador program

August 12, 2020

Macy's is expanding its Style Crew ambassador program to fashionistas across the U.S.

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Brick-and-mortar retail alive and well: Cohesive omnichannel strategies a must for success in post-COVID-19 world

by Jed Danbury — VP Sales, Computop

Jed Danbury, vice president, Computop, explains why retailers striving to develop a true omnichannel approach must bolster and support physical stores. And…

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