Customer Experience News & Media
A grocer’s mobility guide in the age of social distancing
by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp
Dipesh Hinduja, mobile solutions architect at Stratix, explains how COVID-19 has ushered ina new normal for the grocery sector and that one thing is certain…
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Gift Cards to Drive the 2020 Holiday Shopping Season
The ongoing impact of COVID-19 will likely drive a major change in our gift-giving choices this year.
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California cannabis dispensary debuts self-serve kiosks
September 14, 2020
Greenstop, a new California based cannabis dispensary, has installed self-serve kiosks that can serve four customers simultaneously, according to a TechCrunch…
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Consumers back to non-essential shopping, reveals study
September 14, 2020
A good majority, 67%, of consumers are no longer just shopping for essentials due to the ongoing coronavirus but are also buying non-essentials. Just under…
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Interactive Customer Experience Association names finalists for Elevate Awards
September 11, 2020
The Interactive Customer Experience Association has announced finalists in eight categories for its Elevate Awards. Readers are invited to click through the…
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Beyond the standard metrics: Measuring store performance in the digital age
by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands
John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., explains why studying the customer journey, and the symbiotic connection between online…
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3 ways automation helps scale CPG compliance
by Audwin Cash — SVP, Atrius Enterprise Solutions
Audwin Cash, senior vice president, enterprise solutions, Atrius, at Acuity Brands, shares insight on how retailers can overcome the challenges inherent in…
read nowAmazon pumps up services for India market
September 8, 2020
Amazon Inc. is adding auto insurance and gold investment products to its list of services for India to expand its customer base and boost adoption of Amazon…
read nowSporting goods retailer taps Oracle Cloud for greater associate-customer engagement
September 7, 2020
Sporting goods retailer Scheels is deploying Oracle Retail Xstore and Oracle Retail Xstore Office Cloud Service to its 28 stores in a quest to give associates…
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Bank of America Mobile app gives customer $2.45B
September 3, 2020
A Bank of America customer in Massachusetts checked his account to discover the bank had deposited $2.45 billion into his account.
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AREA15 experiential complex opening this month
September 3, 2020
AREA15, a purpose-built experiential art and entertainment complex in Las Vegas, Nevada, will open its doors Sept. 17 at 6 p.m. and those wishing to visit the…
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MoneyGram expands digital network
September 2, 2020
International, Inc. a global leader in cross-border P2P payments and money transfers, is partnering with fintech payment network, Thunes, to enable MoneyGram…
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Luxury brand taps Searchspring to boost online search conversion results
September 2, 2020
Badgley Mischka, a luxury apparel brand, has boosted search conversion by 85% in its online store after deploying Searchspring's technology.
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7-Eleven plays host to entrepreneurs' exclusive snacks, drinks
September 1, 2020
Convenience retailer 7-Eleven is once again supporting innovative products with its second Sips & Snacks initiative.
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Convenience 2.0: Lessons learned and next steps for c-stores post pandemic
by Gavin Bisdee — vp global marketing, Zynstra
Gavin Bisdee, group marking director at Zynstra, an NCR company, offers insight regarding the levels of convenience customers now expect during the buying…
read nowIreland retailer piloting mobile self-checkout technology
August 31, 2020
BWG Foods, an Ireland retailer and wholesaler, is partnering with MishiPay on a pilot scan/pay/go checkout initiative.
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Massachusetts town deploying kiosk for bill payments
August 31, 2020
Marshfield, Massachusetts, will allow residents and visitors to pay bills at a kiosk from CityBase, a provider of cloud technology solutions for the public…
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Foot Locker opens community Power Store on West Coast
August 31, 2020
Foot Locker is celebrating the grand opening of its first West Coast community-based Power Store, in Compton, California.
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Adding AR to your e-commerce site? Here are 3 crucial questions to ask
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, explains that while increasing deployment of AR and 3D technology within the e-commerce strategy is paying off…
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Zara taps dLocal for Paraguay, Uruguay e-commerce operations
August 28, 2020
Retailer Zara is deploying the dLocal payments platform for e-commerce operations in Uruguay and Paraguay and the technology is enhancing the online shopping…
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