Customer Experience News
Alibaba going mobile to reach consumers no matter where they're shopping
June 23, 2015
A new shopping and dining service, called Koubei, promises to speed up online retail delivery services for China’s biggest ecommerce player.
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Instacart expands personal delivery into Miami communities
June 23, 2015
Grocery patrons in northeast Miami-Dade county will now have another food shopping option given Instacart expanding its delivery operations, according to a…
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Pepper robot boasts record sales, may be the retail assistant of the future
June 21, 2015
Retail assistant of the future flies off sales shelves
read nowAmazon revamps rating process to make reviews more valuable
June 21, 2015
The world’s biggest etailer hopes to make product reviews more valuable, and more trustworthy, for consumers by revamping and re-weighing actual reviews.
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'Living Services' promises to radically change retailer-consumer interaction
June 19, 2015
There’s a tsunami of change coming toward the retail business environment and interaction with the customer that may turn today’s approaches and strategies in…
read nowVirginia greeting card kiosks provide customized cards
June 1, 2015
People in Virginia can create their own personalized greeting cards via kiosks developed by startup Card Isle.
read nowWhat is experiential purchasing?
May 29, 2015
There are numerous definitions of experiential purchasing, according to The NPD Group's recent report Experiential Purchasing and the New Retail.
read nowThe missing piece: Visual engagement technology
May 29, 2015
Nearly three-quarters of customer service professionals lack the tools they need to deliver an optimal customer experience, according to a recent study.
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Austin hired to be CBX's thought leader in experiential retail
May 28, 2015
Andy Austin, the thought leader who directed the customer experience at AT&T’s high-touch retail stores nationwide, will head CBX’s Experience Technology Group.
read nowReport: Consumers will use subscription-based services if easy, affordable
May 27, 2015
Consumer study reveals top subscription services and how super subscriber shoppers select Internet, cable, mobile phone, streaming, grocery and other services.
read nowAnnoushka launches e-commerce system
May 27, 2015
Jeweler partners with Tryzens to upgrade e-commerce platform using Magento Enterprise to support growth plans.
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Walmart releases position statement on farm animal welfare
May 27, 2015
Walmart, and its membership-model outlet Sam's Club, recently released a statement lining out its position on farm animal welfare.
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Research identifies 'Brand Mavens' transforming retail
May 26, 2015
Research from CashStar and Texas A&M Center for Retail Studies reveals that brand mavens have enormous purchasing power.
read nowNew platform released in hopes of linking in-store, online shopping
May 26, 2015
Store-Sync is designed to drive e-commerce and in-store sales by providing a seamless experience for shoppers who use both digital and traditional channels.
read nowAmazon Prime Now adds one-hour delivery from local stores
May 26, 2015
Starting in Manhattan, Amazon Prime Now will deliver groceries and more from D’Agostino, Gourmet Garage and Billy’s Bakery.
read nowCreepy or Cool: Study reveals how consumers react to digital personalization
May 22, 2015
Study of over 1,000 U.S. consumers finds that "cool" features help shoppers discover relevant products, information; "creepy" ones identify, target, track.
read nowRGCA forecasts big gift card sales this summer
May 22, 2015
Retail Gift Card Association bi-annual shopper survey reveals shoppers' preferences for giving, receiving, redeeming and exchanging gift cards.
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Target to add RFID tag technology
May 21, 2015
Target will begin its RFID rollout in a small number of stores late this year.
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DICK'S Sporting Goods named 'Shipper Partner of the Year'
May 21, 2015
Manhattan Associates announced this week that DICK'S Sporting Goods has been voted recipient of the annual "Shipper Partner of the Year" award.
read nowStudy: Retailers struggling with omnichannel shopping
May 20, 2015
CFI Group reported that the average shopping experience is no longer either in-store or online; it's an interwoven process, and shoppers are finding flaws.
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