Customer Experience News
Beauty retailer hits omnichannel strategy head-on
August 12, 2015
Sephora is launching a subscription beauty box service and the move is getting applause from industry watchers.
read nowConsumers love the personal touch in email marketing
August 12, 2015
Taking time to customize that email strategy can pay off for retailers.
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Macy, Bloomies expand same-day delivery markets
August 7, 2015
Macy’s and Bloomingdale’s delivering same-day delivery to nine more market locations.
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Lowe's goes small in the Big Apple, new store format designed for city dwellers
August 7, 2015
Lowe's is going small and tapping interactive technology to make its first New York city store as customer friendly and engaging as possible.
read nowTesla Model X seat tweak adjusts sales, vehicle delivery strategy
August 6, 2015
Ensuring a smooth ride for those enjoying the electric SUV back middle seat doesn’t come without some bumps.
read nowFashion brand taps analytics to drive customer experience to higher level
August 5, 2015
Apparel merchant Marine Layer signs with RetailNext to gain customer insight.
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Tesla engages electric car customers to drive sales, save costs
July 31, 2015
Referral program success could prove valuable for Tesla and its customers, while driving down car costs.
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Consumer apps are a must-have for the food retail business, reveals new research
July 29, 2015
Grocery apps for shoppers are a great way to enhance customer interaction and spur consumer loyalty.
read nowTripAdvisor app integration expands customer engagement capability
July 29, 2015
The new TripAdvisor integration is the latest addition to Enplug’s app portfolio geared toward boosting customer interaction via social networks
read nowMacy's aims to engage, tap shoppers' opinion in merchandising move
July 27, 2015
The goal is to engage young shoppers in merchandising to ensure its Junior department is hip.
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Children's deaths ignite massive Ikea dresser recall
July 23, 2015
Reports of children killed last year is prompting the Swedish furniture seller to provide consumers with wall-mount kits to stop dressers from flipping over on…
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Google mobile buy button move is all about helping consumers, retailers
July 22, 2015
Search giant Google not only wants its users to find what they need but buy what they need without leaving its website.
read nowLIVE Webinar: Managing customer relationships– what Which Wich learned on its search for the perfect CRM
July 20, 2015
Free webinar offers insight from sandwich chain Which Wich regarding implementing a successful customer relationship management strategy.
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Wells Fargo & Company veteran tapped to lead new client experience division
July 20, 2015
Chris Calvert and her team are focused on boosting customer service across the insurance business.
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Airport shoppers enjoying new interactive retail experience
July 13, 2015
Travelers at San Francisco International airport are now tapping interactive screens if looking to buy headphones or a cold healthy drink.
read nowDysfunctional consumers require most attention as they can hurt revenue big time
July 10, 2015
Every retailer knows to pay attention and reward the loyal, happy consumer but they also need to pay close attention to the irate, angry shopper.
read nowToys "R" Us prepping new online platform in ecommerce revamp
July 9, 2015
Toys “R” Us is moving its ecommerce operations in-house and developing a new online shopping platform.
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Webinar download available: Tips for ensuring retail business continuity
July 8, 2015
A retail store chain IT leader offers insight on how he's ensuring Internet connectivity and why he went with a wireless technology approach.
read nowRetailers push for tax-free weekend to spur late summer shopping traffic
July 8, 2015
Massachusetts retailers are hoping to spur business in mid-August with a sales tax-free weekend.
read nowMen are from Mars, women from Venus in the retail shopping environment
July 8, 2015
When it comes to retail shopping men and women have very distinct behaviors, both in the brick and mortar environment and online, and retailers need to tune…
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