Customer Experience News
Kroger ramps up data analytics to spur customer, consumer engagement
September 16, 2015
Supermarket chain aims to tap deeper data insight to drive more strategic business efforts.
read nowUPS hiring on 90K for upcoming holiday delivery season
September 15, 2015
If there is one thing the delivery service doesn't want to happen this holiday season it's the scenario of not having enough workers to handle expected…
read nowWalmart gets its own special retail experience center
September 14, 2015
The showroom and simulated store operations center is focused on helping the world's top retailer drive new ideas and strategies in omnichannel efforts and…
read nowParis Retail Week joins forces with new show
September 14, 2015
Paris Retail Week, Sept. 21-23, is bringing together in one place E-Commerce Paris, a gathering for e-merchants, and a new event focusing on store digitization…
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Tech plays bigger role in consumer purchase, altering shopping experience
September 10, 2015
In-store sales remain vibrant and account for more than nine-tenths of all retail spend, reveals new retail transaction study findings.
read nowBP aims to spur loyalty by letting customers share savings
September 7, 2015
“Give a Reward, Get a Reward” lets consumers share savings at the pump with friends and family.
read nowTechnology innovation focus of ICX Association's October Symposium
September 4, 2015
The event, “Inflection Point: The Future Tech of Customer Experience,” aligns with the association’s mission to connect business-to-consumer brands with…
read nowWilliams-Sonoma's Atlanta space boasts unique experience for shoppers
September 4, 2015
It is the retailer’s eighth location to include a home showroom and the first in the South.
read nowU-Vend, Ingram Micro team up on self-serve retail platform
September 3, 2015
Self-serve kiosks being launched in Canada will provide consumers a new channel for buying cell phones and phone accessories.
read nowYoung shoppers want lowest price, seniors seek retailers who treat them nice
September 2, 2015
Price matters to the youngest of shoppers, but service quality matters to the older consumer.
read nowRadioShack gift card court battle nears resolution with $40M settlement
August 27, 2015
Defunct retailer agrees to plan to refund a good number of consumers holding valueless cards.
read nowAbercrombie & Fitch: We're working hard to boost shopper experience
August 26, 2015
Despite not meeting analysts' earnings expectations the brand remains intent on boosting customer experience in next quarter.
read nowWalgreens taps healthcare provider to run new clinics, boost customer communication capabilities
August 24, 2015
Walgreens takes outsourcing approach to boost medical clinic patient engagement.
read nowOracle buying up Maxymiser to drive mobile experience forward
August 24, 2015
Oracle is acquiring cloud-based software maker Maxymiser in its quest to optimize web and mobile customer experience.
read nowDickey’s Barbecue selling products in grocery stores
August 21, 2015
Dickey’s Barbecue Pit is selling its signature buttery rolls in 180 Jewel-Osco grocery stores throughout the Chicagoland area.
read nowAbercrombie & Fitch creates new team to drive brand improvement
August 21, 2015
New brand leadership strategy will be a significant contribution to brand progress, say company leaders.
read nowNewegg expands premiere membership sharing
August 20, 2015
Now four family members can share a Newegg membership and businesses can share memberships with employees.
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Why self-checkout kiosks won't eliminate the cashier anytime soon
August 19, 2015
Customers tend to rely on self-checkout kiosks only for small orders, as each additional item increases the chance of a technical problem, says an industry…
read nowZenput plugs in new task-management features to drive consistent store experience
August 18, 2015
Streamlined project management features promise to save time and money.
read nowWalmart earnings expectations not as robust mid year
August 18, 2015
Investments pressuring earnings expectations.
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