Home goods retailer blends art and e-commerce with dynamic imaging

April 15, 2015

Shibumi Home launches an interactive e-commerce presence on Shopify where shoppers create custom products with instant, photo-realistic visualization.

KFC franchisee using video intel solution to reward employees, improve customer experience

April 15, 2015

Instant, actionable video intelligence from Envysion contributes to two percent improvement in bottom line across KFC stores in six months, claims the company.

Army and Air Force Exchange Service looking to improve checkout performance

April 14, 2015

NCR RealPOS 72XRT to be installed at 6,000 Exchange locations worldwide and supported by NCR Services.

Clarks steps into digital experiences across the UK and Ireland

April 10, 2015

Clarks, the iconic British shoe manufacturer and retailer, has selected Moki Total Control to deliver contextual and relevant digital signage experiences via…

Returns are key for retaining UK customers, according to new research

April 7, 2015

More than 83 percent of consumers would stay loyal to a retailer with an easier returns delivery service, but majority expect a free service and more…

Ingenico, Intel to work on products for the Internet of Things

April 6, 2015

The companies will jointly develop a mobile tablet that supports EMV and NFC payment functionalities.

Capgemini report finds modern loyalty programs insufficient and ineffective

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

March 26, 2015

A report by Capgemini Group, consulting and technology company, has found that most loyalty programs do not meet the needs of customers nor do they actively…

PetSmart and Amazon.com earn top customer experience ratings

March 16, 2015

PetSmart and Amazon.com deliver the best customer experience in the retail industry, according to the 2015 Temkin Experience Ratings, an annual ranking of…

Vitamin Shoppe announces Watts as new CEO

March 4, 2015

Vitamin Shoppe reported today that Colin Watts will be joining the company as its new chief executive officer effective April 6, 2015. Watts will also become a…

Target shares roadmap to transform business

March 4, 2015

At a meeting today for the investor community, Target Corporation Chairman and CEO Brian Cornell and members of his leadership team presented the vision and…

New ICXA to promote tech-driven customer experience across all consumer channels

February 25, 2015

The newly launched Interactive Customer Experience Association will host its first annual ICX Summit in Chicago on June 29-30, 2015.

Consumer expectations of retailers growing fast, says new engagement index

February 16, 2015

J. Crew, Nike, Marshall’s and TJ Maxx, Walmart, Home Depot, Whole Foods, Amazon.com, Costco, and Dick’s all captured engagement leadership positions in a…

Belly opts for Moki to drive consumer-facing tablets

January 30, 2015

Cloud-based software provider Moki has announced that Belly, which it says is the country's largest customer loyalty network and marketing solution, has…

Survey says: Nordstrom is consumers' favorite fashion retailer

January 28, 2015

The study also revealed that Foot Locker is consumers' favorite shoe retailer, followed by Skechers, Nike, DSW and Famous Footwear.

C-store chain Thorntons targeting 1M loyalty members by end of Q1

January 26, 2015

Chain's Paytronix-powered Refreshing Rewards program should hit 1 million registered customers in first seven months.

Home Depot chairman to receive NRF Gold Medal Award

December 22, 2014

Additionally, France's Galeries Lafayette will be named International Retailer of the Year with Executive Chairman Philippe Houzé accepting the award on behalf…

Japanese department store buys into digital signage

December 16, 2014

Japanese department store chain PARCO last month opened its new store in Fukuoka, Japan, deploying digital signage throughout the store as part of its ICT…

Research suggests online retailers lose sales through irrelevant promotions, poor follow-up

November 13, 2014

Survey underscores retail's disconnects: Three quarters of online retailers promote irrelevant products, while others fail to build customer relationships that…

Survey says: 9 out of 10 have been frustrated by self-service tech

November 13, 2014

Many customers report being frustrated by self-service technology; is human interaction still the key to getting customer service right?

Neiman Marcus launches one-click visual shopping experience

November 3, 2014

Neiman Marcus app users can now snap an image of fashion items and instantly be provided with all close matching products currently available.