Customer Experience News
Creepy or Cool: Study reveals how consumers react to digital personalization
May 22, 2015
Study of over 1,000 U.S. consumers finds that "cool" features help shoppers discover relevant products, information; "creepy" ones identify, target, track.
read nowRGCA forecasts big gift card sales this summer
May 22, 2015
Retail Gift Card Association bi-annual shopper survey reveals shoppers' preferences for giving, receiving, redeeming and exchanging gift cards.
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Target to add RFID tag technology
May 21, 2015
Target will begin its RFID rollout in a small number of stores late this year.
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DICK'S Sporting Goods named 'Shipper Partner of the Year'
May 21, 2015
Manhattan Associates announced this week that DICK'S Sporting Goods has been voted recipient of the annual "Shipper Partner of the Year" award.
read nowStudy: Retailers struggling with omnichannel shopping
May 20, 2015
CFI Group reported that the average shopping experience is no longer either in-store or online; it's an interwoven process, and shoppers are finding flaws.
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7-Eleven in Phillipines enhances loyalty platform
May 20, 2015
Datalogic QuickScan devices will be used to enhance loyalty programs that provides reward points and promotional discounts at checkout.
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H&M looking for retail employees
May 19, 2015
Swedish fashion retailer H&M launched its first national recruiting campaign boasting its benefits, pay and sustainability efforts.
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Whole Foods and Cravy partner to test grocery delivery
May 18, 2015
Cravy, a West Palm Beach, Florida-based technology company, and Whole Foods Market have teamed up to test an on-demand delivery program for residents in West…
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Digital interactions drive brick-and-mortar sales
May 15, 2015
Deloitte Digital Study: Digitally-influenced sales are five times larger than e-commerce sales; consumers use of mobile for price checking declines 30 percent.
read nowStudy reveals how consumers feel about giving to charity at the register
May 15, 2015
The Change at the Checkout Report found that 71 percent of the survey respondents have donated to charity at the register.
read nowIBM releases cloud-integrated solution for marketing
May 14, 2015
IBM launches cloud-based product aimed at helping brands meet the growing complexity in retail, omnichannel customer experiences.
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Generation gap narrowing when it comes to customer service
May 14, 2015
New research shows there is no secret formula for serving millennials who have higher expectations.
read nowBRP: Customer experience top priority for retailers
May 13, 2015
Boston Retail Partners' 2015 Unified Commerce Benchmark Survey reveals customer experience as top CRM priority for retailers.
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NRF: Congress must restore Trade Promotion Authority
May 13, 2015
Matthew Shay, president and CEO of the National Retail Federation, writes openly about the TPA and the impact it has on retailers.
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Signorelli Company breaks ground on Valley Ranch Town Center
May 13, 2015
Valley Ranch Town Center will be the largest retail project in the Houston area with 1.8 million square feet of shopping.
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Staples launches Microsoft Match
May 8, 2015
Staples will utilize Microsoft Match to pair customers with the right Windows devices.
read nowCompanies partner to provide in-store analytics in Middle East
May 8, 2015
Walkbase, an analytics and marketing company, is partnering with BT Al Saudia for delivering in-store analytics in five countries.
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Study: Using technology to romance female shoppers
May 8, 2015
Waggener Edstrom study details how technology helps and hinders retailer's ability to reach the modern female shopper.
read nowIBM, Facebook join forces
May 7, 2015
Facebook and IBM Commerce announced that they will partner to provide brands with tailored marketing capabilities.
read nowAmazon Prime Instant Video takes to the skies
May 6, 2015
Amazon Prime members will have instant access to thousands of titles available on Prime Instant Video over free Wi-Fi at no additional cost to their membership.
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