Customer Experience News
Home Depot chairman to receive NRF Gold Medal Award
December 22, 2014
Additionally, France's Galeries Lafayette will be named International Retailer of the Year with Executive Chairman Philippe Houzé accepting the award on behalf…
read nowJapanese department store buys into digital signage
December 16, 2014
Japanese department store chain PARCO last month opened its new store in Fukuoka, Japan, deploying digital signage throughout the store as part of its ICT…
read nowResearch suggests online retailers lose sales through irrelevant promotions, poor follow-up
November 13, 2014
Survey underscores retail's disconnects: Three quarters of online retailers promote irrelevant products, while others fail to build customer relationships that…
read nowSurvey says: 9 out of 10 have been frustrated by self-service tech
November 13, 2014
Many customers report being frustrated by self-service technology; is human interaction still the key to getting customer service right?
read nowNeiman Marcus launches one-click visual shopping experience
November 3, 2014
Neiman Marcus app users can now snap an image of fashion items and instantly be provided with all close matching products currently available.
read nowRetail Orphan Initiative rallies retail industry for ebola relief in Liberia
November 3, 2014
#RetailFightsEbola campaign works to deliver critically needed supplies for distribution through NGO partners in Liberia that have helped reduce new cases by…
read nowOnline shopping site Gilt adds Alipay ePass support
October 31, 2014
The partnership is meant to provide Chinese Gilt members a better shopping experience, enabling them to pay through their existing Alipay accounts directly on…
read nowDigital disruption, emerging technologies to drive retail revenue in 2015
October 30, 2014
Omnichannel personalization specialist predicts sweeping changes for retail in the coming year.
read nowExpress, Red Lion Hotels champion individualized customer experience in hospitality and retail
October 30, 2014
Chains say providing memorable, sustained experiences for the customer is critical to driving loyalty.
read nowCostume co makes retail store a funhouse with digital signage
October 30, 2014
Motion-triggered content adds to customer experience at 30,000-square-foot warehouse store.
read nowRalph Lauren takes over Harrods displays using mobile proximity tech
October 30, 2014
The brand is striving to connect with shoppers via their smartphones by offering exclusive and interactive content as well as an out-of-hours opportunity to…
read nowSwirl intros ad exchange for mobile marketing
October 27, 2014
Company's product enables leading retailers and brands to reach consumers with highly relevant content and offers delivered to their smartphones while they…
read nowRetailers falling short of consumers' omnichannel expectations
October 13, 2014
A new study from OrderDynamics reveals that retailers are offering the wrong delivery and inventory services across channels.
read nowNew platform lets fashion mavens shop straight from the runway
August 19, 2014
Shoppers can now reserve new looks straight off the fashion runway with an assist from pre-order platform Luevo.
read nowShopSavvy gives consumers expanded retailer tracking
August 19, 2014
Company updated mobile app to give consumers the ability to track sales from their favorite brands and merchants.
read nowDigital Screenmedia Association hosting omnichannel digital consumer engagement symposium
June 30, 2014
The Digital Screenmedia Association will host its next DSA Symposium — featuring executives from PepsiCo-Frito Lay, Dave & Buster's, Top Golf and…
read nowUSAA, Amazon.com top annual customer service ratings by Temkin Group
May 21, 2014
Based on a study of 10,000 U.S consumers, USAA's banking business took the top spot in the 2014 Temkin Customer Service Ratings, which rates 233 companies…
read nowSamsung installing 'Entertainment Experience areas' in 500 Best Buy stores
May 16, 2014
Samsung recently announced a new retail initiative at select Best Buy stores, aimed at working with the electronics retailer's goal of providing customers…
read nowHome Depot announces hurricane preparedness clinics
May 15, 2014
The Home Depot has announced its second annual Hurricane Preparedness Workshops, a single-day effort to prepare residents in storm prone regions for the…
read nowCXPA announces Customer Experience Innovation award winners
May 14, 2014
The Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing professional field…
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