Customer Experience News
Insights from eGain to lead multichannel strategy at JD Williams
March 20, 2013
Customer engagement solution provider eGain announced today that it was chosen by U.K. retailer JD Williams to lead its multichannel strategy. JD Williams…
read nowWalmart tops list of most valued retail brands
March 19, 2013
Interbrand released its Most Valuable Retail Brands list for 2013 and the U.S. section is topped by the largest retailer on the planet — Walmart.
read nowCali store using robotics to compete with online retailers
March 19, 2013
For former Amazon executive Nadia Shouraboura, jeans and robotics are proving a successful combination. An article in the Seattle Times features Shouraboura's…
read nowCanada's Joe Fresh setting up JC Penney boutiques
March 15, 2013
The cheap-chic style of Canada's Joe Fresh retail chain is setting up shop in approximately 700 newly renovated JC Penney stores, according to ctvnews.ca.
read nowMillennials the target of Aeropostale's new store prototype
March 14, 2013
Teen retailer Aeropostale is shedding its formerly logo-heavy brand and working to boost sales through increased engagement with millennials. An article on…
read nowControl Group creates 'immersive' experience for Kate Spade flagship
March 12, 2013
The NYC-based technology and design firm Control Group today unveiled its work with the newly launched Kate Spade Saturday brand. The concept highlights the…
read nowTarget drops Shops, focuses on design partnerships
March 11, 2013
Target has decided to close the door on Shops. According to an article on startribune.com, the Minneapolis-based retailer said it has no plans to bring back…
read nowComQi digital signage-mobile solution takes honors from Canadian marketing group
March 11, 2013
Digital in-venue media management company ComQi today announced that its Passport platform recently won an award for In-Store Engagement at the 2013 Shopper…
read nowRent The Runway, the 'Netflix for fashion,' secures more funding
March 11, 2013
Rent The Runway, the website that lets users rent designer clothes, accessories and jewelry, has secured an additional $4.4 million in funding, bringing the…
read nowBest Buy VP tells Consumerist 'We are a true multichannel retailer'
March 8, 2013
In a recent article on Consumerist, Best Buy's Chief Communications Officer and Senior Vice President of Public Affairs Matt Furman spoke about whether or not…
read nowHealth-centric retailers thriving
March 7, 2013
As many Americans get serious about living a healthier lifestyle, more stores are popping up and thriving that cater to the health-conscious market. According…
read nowPep Boys revamping Tampa store for improved customer experience
March 7, 2013
In a move to make auto repair more accessible and engaging for customers, Pep Boys is introducing a new approach to customer experience with the construction…
read nowSurvey crowns Nordstrom as most-favored retail chain
March 6, 2013
Nordstrom is the nation's favorite fashion retail chain, according to an annual consumer study conducted by Market Force Information. The upscale department…
read nowLooking for love? Try Walmart
March 6, 2013
Walmart has built a reputation as a place where the less style-conscious can shop in their pajamas (or some other, far worse faux pas). But a recent study by…
read nowTarget Canada President promises 'new shopping experience'
March 5, 2013
Canadian shoppers got their first taste of Target as the retailer opened its first three locations north of the border today. According to an article on…
read nowStudy finds consumers lack interest in same-day delivery
March 5, 2013
Retailers can scale back their efforts to offer same-day delivery to online customers. A new study from The Boston Consulting Group found that free delivery…
read nowJC Penney still struggling through reinvention
March 4, 2013
After last week's abysmal earnings call, where JC Penny reported a quarterly loss of $427 million, a writer for Slate decided to take a trip to his local JCP…
read nowCabela's opening in Columbus to be 'Disneyland of retail'
March 1, 2013
When Cabela's opens the doors to its new Columbus, Ohio location, shoppers will be greeted by the woodsy sounds of deer grunts and turkey calls. According to…
read nowMobile concept store rolls out interactive self-service digital signage
March 1, 2013
At Telenet's Mobile concept store in Belgium, communication technology and digital signage play a decisive role in helping customers find the product or…
read nowTED Fellow's new AR tech pushes boundaries of virtual retail
February 28, 2013
Augmented reality applications that allow shoppers to "virtually" try on clothing are gaining steam in the retail space, but a recently released clip of "What…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
