Customer Experience News
Walmart struggles to stock shelves with fewer employees
March 26, 2013
Walmart's thinly spread workforce could be contributing to its increasingly empty shelves. According to an article on Bloomberg, the retailer's disorganized…
read nowReinvention another key to retail's future
March 25, 2013
According to a recent article on brandchannel.com, the future of retail hinges not only on the successful adoption of new technologies, but also the retailer's…
read nowOscar de la Renta brings True Fit to online shoppers
March 21, 2013
Oscar de la Renta is refreshing the customer experience on its e-commerce site by offering personalized shopping and fitting profiles with True Fit technology…
read nowRestaurants reel in customers with retail
March 21, 2013
According to a recent interview aired on Minnesota Public Radio, there is a growing trend toward restaurant establishments serving a side of retail. And not…
read nowMarket Force study reveals more shoppers trying new retailers
March 20, 2013
Research from a new Market Force study reveals H&M, Kohl's and Macy's are luring the most potential new consumers into their stores. Rounding out the top…
read nowInsights from eGain to lead multichannel strategy at JD Williams
March 20, 2013
Customer engagement solution provider eGain announced today that it was chosen by U.K. retailer JD Williams to lead its multichannel strategy. JD Williams…
read nowWalmart tops list of most valued retail brands
March 19, 2013
Interbrand released its Most Valuable Retail Brands list for 2013 and the U.S. section is topped by the largest retailer on the planet — Walmart.
read nowCali store using robotics to compete with online retailers
March 19, 2013
For former Amazon executive Nadia Shouraboura, jeans and robotics are proving a successful combination. An article in the Seattle Times features Shouraboura's…
read nowCanada's Joe Fresh setting up JC Penney boutiques
March 15, 2013
The cheap-chic style of Canada's Joe Fresh retail chain is setting up shop in approximately 700 newly renovated JC Penney stores, according to ctvnews.ca.
read nowMillennials the target of Aeropostale's new store prototype
March 14, 2013
Teen retailer Aeropostale is shedding its formerly logo-heavy brand and working to boost sales through increased engagement with millennials. An article on…
read nowControl Group creates 'immersive' experience for Kate Spade flagship
March 12, 2013
The NYC-based technology and design firm Control Group today unveiled its work with the newly launched Kate Spade Saturday brand. The concept highlights the…
read nowTarget drops Shops, focuses on design partnerships
March 11, 2013
Target has decided to close the door on Shops. According to an article on startribune.com, the Minneapolis-based retailer said it has no plans to bring back…
read nowComQi digital signage-mobile solution takes honors from Canadian marketing group
March 11, 2013
Digital in-venue media management company ComQi today announced that its Passport platform recently won an award for In-Store Engagement at the 2013 Shopper…
read nowRent The Runway, the 'Netflix for fashion,' secures more funding
March 11, 2013
Rent The Runway, the website that lets users rent designer clothes, accessories and jewelry, has secured an additional $4.4 million in funding, bringing the…
read nowBest Buy VP tells Consumerist 'We are a true multichannel retailer'
March 8, 2013
In a recent article on Consumerist, Best Buy's Chief Communications Officer and Senior Vice President of Public Affairs Matt Furman spoke about whether or not…
read nowHealth-centric retailers thriving
March 7, 2013
As many Americans get serious about living a healthier lifestyle, more stores are popping up and thriving that cater to the health-conscious market. According…
read nowPep Boys revamping Tampa store for improved customer experience
March 7, 2013
In a move to make auto repair more accessible and engaging for customers, Pep Boys is introducing a new approach to customer experience with the construction…
read nowSurvey crowns Nordstrom as most-favored retail chain
March 6, 2013
Nordstrom is the nation's favorite fashion retail chain, according to an annual consumer study conducted by Market Force Information. The upscale department…
read nowLooking for love? Try Walmart
March 6, 2013
Walmart has built a reputation as a place where the less style-conscious can shop in their pajamas (or some other, far worse faux pas). But a recent study by…
read nowTarget Canada President promises 'new shopping experience'
March 5, 2013
Canadian shoppers got their first taste of Target as the retailer opened its first three locations north of the border today. According to an article on…
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