Customer Experience News
OfficeMax offering free services to Hurricane Sandy victims, donations to schools affected
November 12, 2012
In response to the extraordinary damage caused to the eastern seaboard by Hurricane Sandy, OfficeMax today announced it is extending support to the thousands…
read nowWomen in the retail workforce can increase sales
November 12, 2012
Retailers looking to boost sales should consider bumping up the number of women on their workforce.
read nowThe mobile technology impact on retail
November 12, 2012
A recent article on guardian.co.uk looked at the impact technology is having on industries ranging from education to farming. In terms of retail, advances in…
read nowCETW12: DSA crowns Crown Award winners
November 9, 2012
The Digital Screenmedia Association has announced the winners for the DSA Crown Awards, which recognize excellence in digital out-of-home content.
read nowBlogger: The future of fashion is tech
November 1, 2012
A retail analyst on the blog Vision Mobile highlighted some trends around the latest buzzwords in the industry: "fashion tech."
read nowRetailing 2020 Report predicts swift evolution
October 29, 2012
Consulting firms Kantar Retail and PwC Network recently released the "Retailing 2020" report that looks at key factors for retailers and suppliers in an age of…
read nowStudy: Social media interaction leads to long-term sales increases
October 26, 2012
New research shows that social media interaction between a customer and a brand drives immediate and long-term sales increases. The 2012 LoyaltyOne Social…
read nowRetailers discuss importance of multichannel at Wincor World 2012
October 23, 2012
Multichannel retailing remains a focus for global retailers, according to a post on fashionunited.co.uk, as stores fight to boost relevance by enhancing the…
read nowFinish Line selects Oracle to improve operations and customer experience
October 23, 2012
Finish Line announced today that it has selected Oracle Retail Merchandising, Planning and Stores solutions to support its growth strategy across 640 stores.
read nowStudy: Grocery shoppers want stocked shelves, clean stores
October 22, 2012
A recent study by The Retail Feedback Group reveals that out-of-stocks are the most important overall element that impact satisfaction with the grocery trip…
read nowWalgreens specializes store design for greater community impact
October 18, 2012
Walgreens has had an innovative year. Last month, the pharmacy chain launched its first loyalty program and designed it for the mobile age. And, according to…
read nowFine jewelry retailer revamps web approach
October 12, 2012
Fine jewelry brand Ritani has a new retail scheme designed to pair the best parts of fine jewelry e-commerce sites and brick-and-mortar stores in the form of…
read nowSouth Korean shopping mall implements facial recognition at kiosks
October 12, 2012
South Korea is paving the way for retail use of facial-recognition technology, according to an article on KPBJ.com. The International Finance Center Mall in…
read nowMcCormick spice company flagship store deploys digital signage to 'bring flavors to life'
October 11, 2012
HP announced today that McCormick World of Flavors, the spice company's flagship 3,800-square-foot complex at the Baltimore Inner Harbor, will deploy 42-inch…
read nowBoston menswear boutique serves booze with custom suits
October 8, 2012
At the soon-to-open Boston store Alton Lane, men can enhance their shopping experience by sipping bourbon at the in-store bar.
read nowTesco to deploy 'scan as you shop' at more locations
October 5, 2012
The U.K. chain store Tesco is planning a national rollout of scan-as-you-shop devices after a successful trial, according to a recent article on…
read nowSurvey: retail CFOs not concerned with showrooming
October 3, 2012
An annual poll by financial consulting firm BDO shows that the majority of retail CFOs are not concerned with the showrooming phenomenon.
read nowNike's Chicago flagship reopens
October 2, 2012
Last week, Nike re-opened its Chicago flagship store after remodeling and expanding the retail space, according to an article on ballerstatus.com.
read nowLightSpeed offers retailers omnichanel reach with latest platform
October 1, 2012
The Canadian software company LightSpeed today announced the release of its 3.7 Apple-based core platform. The software enables retailers to interact with…
read nowBuild-A-Bear targets tech savvy kids with updated stores
September 27, 2012
Build-A-Bear Workshop stores will try to capture more technologically adept young shoppers with new store formulas that increase interactivity, according to an…
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