Customer Experience News
Study finds consumers lack interest in same-day delivery
March 5, 2013
Retailers can scale back their efforts to offer same-day delivery to online customers. A new study from The Boston Consulting Group found that free delivery…
read nowJC Penney still struggling through reinvention
March 4, 2013
After last week's abysmal earnings call, where JC Penny reported a quarterly loss of $427 million, a writer for Slate decided to take a trip to his local JCP…
read nowCabela's opening in Columbus to be 'Disneyland of retail'
March 1, 2013
When Cabela's opens the doors to its new Columbus, Ohio location, shoppers will be greeted by the woodsy sounds of deer grunts and turkey calls. According to…
read nowMobile concept store rolls out interactive self-service digital signage
March 1, 2013
At Telenet's Mobile concept store in Belgium, communication technology and digital signage play a decisive role in helping customers find the product or…
read nowTED Fellow's new AR tech pushes boundaries of virtual retail
February 28, 2013
Augmented reality applications that allow shoppers to "virtually" try on clothing are gaining steam in the retail space, but a recently released clip of "What…
read nowXtreme Labs releases report card on retailer apps
February 28, 2013
Xtreme Labs, a mobile strategy and solutions company, released its Retail Apps Report, which details how consumers rate the top U.S. retailers' iOS and Android…
read nowMacy's supports LGBT cause with same-sex wedding registry
February 26, 2013
Macy's has been an outward supporter of gay rights and the LGBT community, and according to a report on hrc.org, the retailer's store near Metro Center in…
read nowAs Amazon battles to dethrone Walmart, Google plans own attack
February 26, 2013
The evolution of retail has seen the rise and fall of companies clamoring for the top spot. According to a recent article on Wired, it was only a little more…
read nowStudy lists 5 challenges to mobile testing
February 26, 2013
SOASTA Inc., specialists in cloud and mobile testing, announced the results of its survey of 500 IT executives representing such industries as global IT…
read nowJohnson's JCP relies on benefits from staging
February 25, 2013
A recent article from Forbes discusses the "store within a store" retail model that JC Penney's CEO Ron Johnson implemented since he took the helm of the…
read nowMoscow Mall now using indoor mapping
February 25, 2013
Retailers at the Moscow Mall in Russia are utilizing indoor mapping and positioning to help shoppers navigate their way to the more than 5,000 shops in the…
read nowThe Children's Place sends hyper-personalized emails with CQuotient
February 25, 2013
CQuotient today unveiled its algorithm-based technology that enables retailers to send digital communications to individual customers. By harnessing big data…
read nowMeet the Marionettebot (Video)
February 18, 2013
Moving mannequins are no longer limited to the reality of a classic 80s movie. At United Arrows' largest apparel store in Tokyo, technology from a Kinect…
read nowAT&T flagship wins retail design award
February 14, 2013
AT&T's flagship store on Chicago's Magnificent Mile took home top honors during the 42nd Retail Design Institute Design Awards Gala. The AT&T Michigan…
read nowMood Media to rebrand retired Muzak
February 13, 2013
Muzak, the music service that gets piped through the speakers at shopping malls and office buildings, will undergo a rebranding effort by its parent company…
read nowApple CEO announces store closures, likens retail experience to Prozac
February 12, 2013
Apple CEO Tim Cook told attendees at the Goldman Sachs investor conference that Apple plans to close 20 of its retail locations in order to relocate and…
read nowMicah Solomon, Dr. Chris Petersen added to Retail Customer Experience Executive Summit agenda
February 6, 2013
The fourth annual Retail Customer Experience Executive Summit will take place August 13-14 at the Hard Rock in San Diego.
read nowCustomers test showers and ovens at Cali home supply store
February 5, 2013
The kitchen and bath specialty store Fixtures Living is going big on the "try before you buy" approach.
read nowJC Penney ditches RFID plans for tagging and self-checkout
February 4, 2013
JC Penney has shelved its plans for a large-scale RFID implementation across store locations, according to an article on rfidjournal.com. As February marks the…
read nowGiftWise kiosk wins PayBefore award
February 1, 2013
Paybefore has chosen Self-Service Networks' GiftWise Gift Card Kiosk as a winner in the 7th annual Paybefore Awards in the Best Retail Merchandising category.
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