Customer Experience News
Sporting goods store unveils 'retail lab' with in-store tech
January 29, 2013
The Canadian sporting goods retailer Sport Chek today unveiled a tech-heavy retail lab at its flagship store in Toronto. Utilizing interactive kiosks, digital…
read nowVoto app brings democracy to shopping
January 29, 2013
Retailers looking for a tool to boost customer engagement have a new mobile application to add to their array of choices. The iPad kiosk company ArmorActive…
read nowApple granted patent for "distinctive design" of stores
January 24, 2013
Retailers looking to take a page from Apple's playbook on store design and layout now have to worry about copyright infringement. The U.S. Patent &…
read nowTesco pilots new kiosk, AR tech
January 24, 2013
U.K. retail chain Tesco is piloting a "magical" augmented reality mirror and digital mannequin in several locations, according to digitalartsonline.co.uk.
read nowLowe's to add 45K seasonal workers
January 23, 2013
Lowe's announced this week its plans to hire approximately 45,000 seasonal employees at its stores in the U.S. during spring — the busiest time of year in the…
read nowSTRATACACHE makes its play for retail digital signage
January 21, 2013
STRATACACHE, a provider of scalable, high-performance digital signage, content distribution and enterprise video acceleration technologies, recently launched a…
read nowLatest Voxware study examines consumer return habits
January 18, 2013
Voice solution provider Voxware released research this week on consumer product returns. The findings highlight why consumers return items purchased online or…
read nowIBM collaborates with jewelry chains for multichannel redesign
January 18, 2013
IBM and Signet Jewelers Ltd. recently announced a collaboration on an e-commerce strategy and digital marketing redesign for Signet's national U.S. store…
read nowStudy: Luxury brands have more mobile shoppers, less satisfaction
January 17, 2013
Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail…
read nowSTRATACACHE intros Retail Cache for faster in-store browsing at NRF BIG show
January 15, 2013
STRATACACHE, a provider of scalable, high-performance digital signage, content distribution and enterprise video acceleration technologies, is exhibiting its…
read nowSurvey: Retailers seek to master omnichannel in 2013
January 14, 2013
The rise of the connected shopper is causing a change in strategic focus for retailers. According to the 2013 Shop.org/Forrester Research State of Retailing…
read nowNRF announces leadership changes
January 14, 2013
The National Retail Federation today announced that Saks Inc. Chairman and CEO Stephen I. Sadove has been elected chairman of the NRF Board of Directors and…
read nowWalgreens' Well Experience concept blurs channels
January 10, 2013
Walgreens wants to be known as more than just a pharmacy. In a recent article on Forbes, CEO Gregory Wasson explained how the chain is moving beyond the…
read nowA little consumer play time could help brands boost engagement
January 9, 2013
With traditional forms of advertising losing effectiveness, improving customer engagement has become the target strategy for many retailers. According to an…
read nowTensator set to display digital signage Virtual Assistant, self-service at NRF Big Show
January 7, 2013
Tensator, a global provider of queue management and customer journey solutions, today announced it is launching several new digital signage and self-service…
read nowBlog lists 6 tips for store layout design
January 4, 2013
The layout of a retail store can have significant impact on sales and customer experience, a fact well-known to retailers (take Apple's recent application to…
read nowSeeMore partners with Trends for more retail AR
January 3, 2013
SeeMore Interactive Inc., a developer of augmented reality (AR) retail marketing platforms, has partnered with licensed poster-provider Trends International…
read nowPolaroid to announce new retail concept at CES
January 3, 2013
Polaroid will make its first foray into retail when it announces plans for a new store concept at the Consumer Electronics Show (CES) in Las Vegas. The…
read nowApple applies for patent on centralized floor plan invention
January 3, 2013
Apple filed a patent application with the U.S. Patent and Trademark office that gives insight into how the electronics retailer operates and designs each store…
read nowTarget and Neiman Marcus partnership dissapoints shoppers
January 2, 2013
Internet chatter is rampant in regards to the recent flop of Neiman Marcus's collection for Target. A recent article on time.com cited comments from the…
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