Customer Experience News
Study shows the right sounds and smells will make shoppers spend
December 19, 2012
Retailers can start factoring in shoppers' senses when figuring out how to increase dwell time. A new study by Washington State University researchers has…
read nowAmazon's FreeTime Unlimited geared toward kids with Kindles
December 19, 2012
Amazon has lured in adults with its Amazon Prime subscription service and is now setting its sights on children. FreeTime Unlimited is "part streaming media…
read nowGuess? CIO discusses benefits of in-store iPads
December 18, 2012
In a recent Q&A on openforum.com, Guess? Chief Information Officer Michael Relich admitted that two years ago, the fashion retailer had a bit of a…
read nowUK mall hangs 'largest LCD video wall in Europe'
December 18, 2012
Scala Inc. today announced the installation of more than 350 digital signage screens at Britain's third-largest shopping center, Westfield Stratford City. The…
read nowAnalyst: Microsoft's retail strategy 'absolutely stinks'
December 17, 2012
Over at The Street, Rocco Pendola isn't pulling punches when he talks about visiting a pop-up Microsoft Store in Times Square this weekend, which he said was…
read nowReport: Social integration drives consumer engagement, trust
December 17, 2012
Research firm Mass Relevance has released a new research study that quantifies the impact of social integration on customer engagement, brand preference and…
read nowNPR discusses the future of retail
December 14, 2012
National Public Radio's Audie Cornish has been exploring the evolution of the American shopping experience and recently interviewed retail architect M.J.
read nowThe trouble with facial recognition technology
December 14, 2012
While the use of facial recognition technology for marketing purposes is attractive for retailers, an article on independent.co.uk discusses how the process…
read nowThe retailer 'race to the bottom' brings pricing conundrums
December 11, 2012
As retailers become tangled up in price confusion in what a Forbes blogger calls a "race to the bottom," the consumer now has quite a few pricing styles to…
read nowHotel retail ditches the towels in favor of oddities
December 4, 2012
Hotel retail helps create an experience, according to an article on usatoday.com. While retail doesn't play a major role in revenue for hotels, unique retail…
read nowOpinion: C-store retailers need convenient loyalty programs
December 4, 2012
An opinion piece on csnews.com explains the importance and benefits of loyalty programs for c-store retailers. The author cited a recent study from the NPD…
read nowHP intros new POS for retail, hospitality
December 3, 2012
HP has introduced a new point-of-sale system for retail and hospitality customer experience. The HP RP7 Retail System, model 7100, is a new fanless version of…
read nowWalgreens celebrates 8,000 stores with opening of LA flagship
December 3, 2012
Walgreens opened its 8,000th location this past weekend in Los Angeles. The flagship features offerings not typical at drug stores, such as a fresh sushi bar…
read nowResearcher finds the scent of retail is a simple one
November 28, 2012
Retailers hoping to attract customers with the luring smells of the season should stay away from complex combinations of scents and stick with simple basics.
read nowPhilips Retail Solutions creates immersive customer experience at Amsterdam airport
November 20, 2012
In what is being called a "multi-sensory shopping experience" by Philips Retail Solutions, design changes made to the shops at Amsterdam’s Schiphol Airport…
read nowMalls to offer VIP perks to lure more Black Friday shoppers
November 16, 2012
Black Friday shoppers at certain malls will get the VIP treatment as more retail establishments seek to offer a "white glove" experience to those willing to…
read nowAmerican Marketing Association, PRI hosting webinar on omnichannel
November 15, 2012
Platt Retail Institute Director and Research Fellow Steven Keith Platt is scheduled to join Rick Chavie, vice president of omni-commerce for hybris software…
read nowHong Kong Department Stores, IBM announce collaboration
November 14, 2012
IBM today announced that it is collaborating with Hong Kong Department Stores to help them expand internationally and increase customer loyalty by deploying a…
read nowInvisible EAS tags unveiled by Nedap
November 13, 2012
Nedap Retail has announced a solution to the bulky plastic security tags that often hinder the shopper experience of trying on clothes. The company, in a…
read nowOfficeMax offering free services to Hurricane Sandy victims, donations to schools affected
November 12, 2012
In response to the extraordinary damage caused to the eastern seaboard by Hurricane Sandy, OfficeMax today announced it is extending support to the thousands…
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