Customer Experience News
Same-day shipping wars begin
August 8, 2012
EBay is putting Amazon on notice. The online auction site is testing same-day retail delivery, a move that Amazon made a few weeks ago.
read nowWhitepaper discusses importance of personalization
August 1, 2012
A new whitepaper reveals how retailers can improve the customer experience and ensure that personalization becomes a core value of their companies.
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NRF releases infographic with top back-to-school trends for 2012
July 26, 2012
The National Retail Federation has released a new infographic filled with data relative to the upcoming back-to-school season.
read nowSolution combines social media, online shopping
July 25, 2012
As if showrooming hasn't gotten easy enough, a new app is available to help consumers get not only their friends' recommendations as they shop, but theWajam…
read nowStudy: CARQUEST ranked highest, Pep Boys lowest on customer satisfaction
July 25, 2012
Consumers are more satisfied with their shopping experiences at CARQUEST than at any other auto parts store, according to a new study by Market Force…
read nowAugmented reality is part of IKEA's 2013 catalog
July 25, 2012
IKEA is taking the catalog experience up a notch, using augmented reality to grab readers' attention. After downloading the IKEA app to smartphones or tablets…
read nowCharming CHARLIE adds in-store experience analytics tool
July 18, 2012
ForeSee, a customer experience analytics company, has announced that it will measure and analyze the in-store customer experience for Charming CHARLIE.
read nowSlate: Amazon's same-day shipping will 'hose brick-and-mortar stores'
July 16, 2012
While Amazon has been beating up on local retailers with its lower prices, brick-and-mortar stores have had the competitive advantage when it comes to shoppers…
read nowTokyo toy co testing augmented reality kiosks
July 16, 2012
A Tokyo toy company is testing kiosks with augmented reality capabilities to allow shoppers to interact with toys even when they're still in packaging.
read nowNivea promotes products via digital shelf
July 11, 2012
Nivea in Germany is replacing some of its standard in-store product shelves with the digital multidisplay shelf-edge display solution designed by Crystal…
read nowBailey Banks & Biddle revamps in-store, online experience
July 11, 2012
Luxury jeweler Bailey Banks & Biddle is revamping its in-store and online shopping experience by implementing a new design studio, according to a company…
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RCE Podcast episode 3: Why (most) retailers shouldn't worry about showrooming
July 6, 2012
New survey data reveals that most retailers have nothing to fear from the mobile-enabled consumer, and on today's call our panel discusses why that is - and…
read nowCompany attempts to 'revolutionize checkout' with mobile platform
July 6, 2012
After a successful test project in a Washington supermarket, QThru is officially launching its mobile platform allowing shoppers to scan items with their…
read nowMeridian releases auto dealership kiosk
July 5, 2012
Automobile dealerships can now deploy a new kiosk designed by Meridian and Adam Technology that allows customers to view services by their vehicle year, make…
read nowRCE Podcast episode 2: ACA upheld, nude grocery shopping and Obama's gift registry
June 29, 2012
The National Retail Federation reacted very strongly to yesterday's Supreme Court decision to uphold the legislation commonly known as "Obamacare," and our…
read nowMokiTouch creates Android kiosks with remote management
June 27, 2012
The trend of transforming tablets into kiosks and digital signs seems to be hotter than ever, a fact not lost on MokiMobility, a provider of cloud-based mobile…
read nowSupermarket offers free groceries ... if you shop nude
June 25, 2012
Bumping into an old friend at a grocery store is always awkward, but now imagine if you were both naked. That was a likely scenario last week at Priss, a new…
read nowObama campaign uses gift registry to raise funds
June 25, 2012
Consumers no longer just register for baby showers and weddings — they're also making lists for their birthday and graduation gifts. So why shouldn't…
read nowTom Litchford to join NRF as VP of Retail Technologies
June 22, 2012
The National Retail Federation announced today that Tom Litchford – a 30-year retail technology veteran who has held prominent roles at Microsoft Corporation…
read nowColonial Candle to open 'hands-on' boutique in S.C.
June 15, 2012
Colonial Candle has chosen Charleston, S.C., as the location for its first boutique. The 3,000-square-foot flagship store is the 103-year-old candle company's…
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