Customer Experience News
Survey: retail CFOs not concerned with showrooming
October 3, 2012
An annual poll by financial consulting firm BDO shows that the majority of retail CFOs are not concerned with the showrooming phenomenon.
read nowNike's Chicago flagship reopens
October 2, 2012
Last week, Nike re-opened its Chicago flagship store after remodeling and expanding the retail space, according to an article on ballerstatus.com.
read nowLightSpeed offers retailers omnichanel reach with latest platform
October 1, 2012
The Canadian software company LightSpeed today announced the release of its 3.7 Apple-based core platform. The software enables retailers to interact with…
read nowBuild-A-Bear targets tech savvy kids with updated stores
September 27, 2012
Build-A-Bear Workshop stores will try to capture more technologically adept young shoppers with new store formulas that increase interactivity, according to an…
read nowIsaac Mizrahi New York app brings printed content to life
September 25, 2012
The latest augmented reality retail app from Xcel Brands and Aurasma makes those moving photos from Harry Potter seem like a real possibility. The companies…
read nowRetail therapy untrue, UK survey shows
September 20, 2012
Retail therapy could be just a myth, according to an article on The Daily Mail, that cites a recent study showing that a third of women hate clothes shopping.
read nowEmpowered consumers drive future of retail, study shows
September 18, 2012
This week in London, leading retailers are gathering for the World Retail Congress. At the center of the conversation is how the empowered consumer, or the…
read nowBurberry's new London flagship combines fashion and technology
September 17, 2012
British fashion house Burberry unveiled it’s first digitally-integrated retail outlet at its newly launched London flagship store. The blend of craftsmanship…
read nowRetail customers enjoy telling a good lie, study shows
September 17, 2012
Customers get a high amount of satisfaction when able to lie to retailers to obtain refunds, discounts or concessions, according to an article on NBCnews.com.
read nowBody scans could improve online shopping
September 17, 2012
Annoying airport body scanners may hold the key to accurate online shopping, according to an article in the Financial Times.
read nowMobile retail lags behind Web-based in customer experience, index shows
September 14, 2012
Customer experience analytics provider ForeSee released yesterday the ForeSee Mobile Satisfaction Index: Retail Edition, which creates a benchmark for customer…
read nowNew loyalty app lets customers 'walk-in to check-in'
September 13, 2012
LoyalBlocks, the first automated, mobile-based "walk-in to check-in" app for brick and mortar retailers and their customers, announced today the completion of…
read nowNew customer experience mapping software announced
September 12, 2012
Touchpoint Dashboard LLC announced yesterday the release of its customer journey mapping software that gives companies insight as to how customers interact and…
read nowFrench company unveils 3D merchandising software
September 11, 2012
French technology company Dassault Systèmes announced today the launch of Perfect Shelf, a tool for retailers to use 3D modeling for realistic views of retail…
read nowPenney tries to look boutique chic
September 7, 2012
J.C. Penney will attempt to break away from the sea of clothing racks that dominate most department stores and replace the layout with brand-focused groups.
read nowCricket to go mobile with BizBox
September 6, 2012
Cricket Communications announced its partnership with BizBox mobilized structures for the creation of a wireless carrier mobile retail store.
read nowNew AT&T flagship takes retail experience to the future
August 30, 2012
A new AT&T flagship store is set to open tomorrow on Chicago’s Magnificent Mile and aims to give customers a one-of-a-kind retail experience.
read nowApple to open store in Russia
August 22, 2012
Rumor has it that Apple may be setting up shop in Russia. Russians, some of the world's biggest consumers of Apple goods, now mainly buy via eBay, but Apple…
read nowRetail strategy firm, LG roll out digital signage to more than 600 stores
August 22, 2012
Atlanta-based strategy and design agency Info Retail has joined forces with LG Electronics USA Inc. to roll out immersive digital signage in an effort…
read nowHalfords Auto driving customer experience with feedback program
August 8, 2012
Halfords Autocentres has hired Empathica to run its new customer experience management program. The platform, which replaces a mystery shopping program…
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