Customer Experience News
Shopping online with Internet Explorer 7? That'll cost you more.
June 14, 2012
In a move that will delight Web designers and developers everywhere, Australian electronics retailer Kogan has just announced that customers using Internet…
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Z Gallerie using Aruba technology for iPads
June 13, 2012
Z Gallerie, a retailer of home decor merchandise, has deployed Aruba Networks technology to support in-store sales and enhance customer engagement. Based on…
read nowNew global standard to 'make product recall more effective'
June 13, 2012
Improving product and consumer safety in the global supply chain is critical, which is why GS1, a not-for-profit organization that designs and manages a global…
read nowSoftware start-up raises $30 M to 'reignite growth in retail industry'
June 12, 2012
LightSpeed, a Canadian software company that promises to help retailers revolutionize in-store shopping, has raised $30 million in Series A funding from Accel…
read nowJohn Lewis using OpenSpan tech to enhance customer service
June 12, 2012
OpenSpan Inc., a provider of user process analytics, optimization and automation solutions, is now working with John Lewis, a department store group with…
read nowU.S. retailers spending the most on remodeling since the recession
June 8, 2012
Retailers might be opening fewer stores, but they're spending money improving their existing locations — more than they've spent on remodels since the…
read nowBest Buy chairman, founder resigns
June 7, 2012
More tumult at troubled retail giant Best Buy: Richard Schulze, who founded the company and has served as its director for nearly four decades, has resigned.
read nowSurvey: Big box retailers are earning visits on price, but losing customers on experience
June 5, 2012
Empathica Inc., a provider of customer experience management solutions, has announced that its Consumer Insights Panel survey of more than 6,500 U.S. consumers…
read nowNYC Reebok deploys photo kiosks for hockey fans
June 5, 2012
National Hockey League fans shopping in New York City's Reebok store now have access to photo booth kiosks from TouchTunes Interactive Networks, an interactive…
read nowIkea consumers to shop via TV remote controls
June 5, 2012
It seems it was only a matter of time before consumers were able to buy products via remote control while watching TV. What's perhaps surprising, however, is…
read nowIBM Mobile Shopper provides in-store digital scanning, self-checkout
June 4, 2012
IBM has launched retail technology that allows consumers to scan items into their mobile phones while shopping and then check themselves out at an IBM…
read nowFujifilm Australia exploring 3-D printing via photo kiosks
June 1, 2012
As the price of 3-D printing comes down, it may become more common in the consumer marketplace, and Fujifilm is looking at kiosks as one way to bring it to…
read nowGrocers offering fresher produce via on-site greenhouses
May 31, 2012
BrightFarms LLC, a New York-based firm that creates greenhouses, said its first greenhouse built for a retail location — McCaffrey's Markets in Pennsylvania …
read nowMobile check-in kiosks to drive store sales
May 31, 2012
Software designer Solekai Systems has partnered with a mobile solutions start-up called Raging Mobile to develop a prototype for a mobile phone check-in kiosk…
read nowStudy: Consumers want choice of manned, self-service checkout
May 31, 2012
Consumers want a choice of service options with manned checkout (60 percent) and self-service (21 percent), according to a recent survey conducted by TNS on…
read nowThe Body Shop tests 'entertailing' in Britian
May 29, 2012
The Body Shop on New Bond Street in London is more than a store; it's an oasis of calm, according to theglobeandmail.com, and the prototype for a new…
read nowHolographic Greeter using 360° HD technology
May 29, 2012
Marketing Ad Group has incorporated 360-degree HD image technology into its Holographic Greeter. The result is a dynamic range of view that is unrestricted…
read nowSolar powered QR codes help Korean retailer increase sales
May 25, 2012
Korean discount retailer Emart recently placed 3D QR code sculptures throughout Seoul that could only be scanned between noon and 1 p.m., which are slow…
read nowBrick-and-mortar retailers fighting back
May 22, 2012
Brick-and-mortar retailers hoping to compete with mobile devices, the Internet and daily deals are getting creative when it comes to in-store offers, according…
read nowDespite reboot, JCPenney still struggling
May 17, 2012
It's not looking good for JC Penney despite its new look and goal to turn around sales. The company reported Tuesday that its first quarter loss was bigger…
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