Customer Experience News
NYC to welcome first Piperlime retail location
May 10, 2012
Piperlime, the e-retailer that launched in 2006, is opening its first brick-and-mortar location this fall in the SoHo neighborhood of New York City.
read nowIngenico, Saygent solution to help retailers engage shoppers at POS
May 9, 2012
Ingenico, a provider of payment solutions, and Saygent, a company specializing in mobile voice feedback, are partnering to give merchants on Ingenico's new…
read nowConverse opens largest mall location in Jersey
May 7, 2012
Converse Inc. has opened the doors to its first mall-based location in Westfield Garden State Plaza, the brand's fourth inline retail location in the United…
read nowRetail Pro upgrades software to help retailers 'improve customer retention'
April 19, 2012
Retail Pro has released 9.2 Revision 5 with new functionality in the area of Customer Loyalty and UPC Reuse, as well as some reworking and enhancement of some…
read nowStudy: Airport retailers will increase sales with self-service, mobile & wayfinding
April 19, 2012
Airports and airport retailers looking to better serve and generate more revenue from today's time-starved and mobile-enabled travelers are missing…
read nowBike seller bridging e-commerce, brick-and-mortar gap with build-a-bike kiosks
April 18, 2012
According to the Fort Collins (Colo.) Coloradoan, Fort Collins bicycle retailer Big Shot Bikes is using build-a-bike kiosks to bridge the gap between…
read nowMacy's embracing technology to mirror online shopping experience
April 13, 2012
The success of its online sales is inspiring Macy's Chief Executive Terry Lundgren to make some changes to the in-store shopping experience, according to a…
read nowNew Balance opens Boston 'Experience' store
April 13, 2012
New Balance is stepping up its game with a new 2,500-square-foot high-tech store at Copley Square in Boston that opens today. The store features artistic…
read nowGucci unveils mobile POS program
April 12, 2012
Gucci sales associates at select U.S., Europe and Asia locations are equipped with personal Apple iPhone 4S devices to provide shoppers with a more convenient…
read nowGolf retailer opens experiential store in Baltimore County
April 12, 2012
Golfsmith, the nation's largest specialty golf retailer, is opening a high-tech 22,000-square-foot facility this week in Baltimore County, Md. The store will…
read nowWhy pet stores are thriving
April 9, 2012
Pet stores are thriving, and some retail experts think it's because they are catering to pet owners who treat their animals like family members, Joanna Felder…
read nowSephora gives shopping a makeover
April 9, 2012
Sephora is hoping to modernize retail with a social and mobile makeover. The beauty retailer's new platform includes a new personalized Web experience, new…
read nowGNC upgrades phone app to enhance store experience
April 9, 2012
GNC Holdings Inc., the nation's largest specialty retailer of health and wellness products, has enhanced its new iPhone app and has also made it available to…
read nowWine store enhances shopping experience with new app
April 9, 2012
Customers of Hi-Time Wine Cellars, a 24,000-square-foot wine and spirits store in Costa Mesa, now can access a plethora of information via their phones to help…
read nowStudy: French e-commerce growing despite delivery kinks
April 6, 2012
Although 91 percent of French consumers shopped online over the past year, 27 percent asked for a refund at least once because of delivery hassles, according…
read nowPet store chain launching kiosk program
April 6, 2012
Pet Planet, a 41-store chain based in Canada, is rolling out a pet nutrition and health consultation program using kiosks, according to petproductnews.com.
read nowGymboree using hybris to offer multichannel shopping
April 5, 2012
Gymboree Corp. is using hybris, a provider of multichannel commerce and communication software, to enhance its e-commerce efforts and provide a cohesive…
read nowNetworld Alliance announces name change and rebrand
March 30, 2012
Networld Alliance, the parent company to such fast-growing digital media titles as MobilePaymentsToday.com and DigitalSignageToday.com and publisher of Retail…
read nowInfiniti opens new experience center in Dubai
March 28, 2012
Infiniti, a luxury automotive brand from Japan, has strengthened its commitment to its Middle East customers with the opening of the new Doha Infiniti Centre…
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