Customer Experience News
Dressing rooms offering customized experience
January 30, 2012
When C. Wonder, a trendy boutique in Westfield Garden State Plaza in New Jersey, opened on Black Friday, customers were more excited about the fitting room…
read nowU.K. retailers looking to increase loyalty with better service, products
January 27, 2012
As U.K. retailers battle to grab market share from competitors, consumers should benefit from improved customer service and more innovative products that more…
read nowMobile retail startup Signature announces launch
January 26, 2012
Signature Labs, Inc. launched today, and the company said it is "making retail personal again by delivering VIP treatment to shoppers, both in and out of…
read now'Engage or Die' at CETW SF
January 26, 2012
Organizers of the Customer Engagement Technology World trade show recently announced that Brian Solis, author on new media and principal at Altimeter Group…
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JCPenney unveils plans for drastic overhaul
January 25, 2012
At an event this morning in New York, J. C. Penney Company Inc. revealed its "plans to become America's favorite store."
read nowMedia Logic now tracking the social effectiveness of 70 new brands
January 24, 2012
Based on data gathered through its Retail Social Juice Index (RSJI), Media Logic announced the addition of 70 new brands to its Retail Social Juice Index…
read nowSurvey says: 51% of shoppers seek online access via in-store kiosks
January 24, 2012
More than half (51 percent) of shoppers in the United States seek out in-store kiosks for access to the retailer's website, according to a recent survey from…
read nowProcter & Gamble seeking way to scan coupons to phones
January 23, 2012
Coupons are coming to consumers' phones, according to Procter & Gamble, who just signed a deal with a Silicon Valley start-up to find a way to scan coupons…
read nowStaples Canada implements customer experience management program
January 18, 2012
Agility Metrics announced that it has been chosen by Staples Canada to run its Customer Experience Management program at more than 300 Staples and Bureau en…
read nowNRF survey: Amazon is tops in customer service
January 18, 2012
Consumers have spoken: Amazon.com has the best customer service among U.S. retailers, according to a survey of thousands of shoppers. In a survey of 9,37…
read nowRetail chain Century 21 adds NCR Netkey digital signage solution
January 16, 2012
NCR Corp. recently announced that Century 21, a discount designer department store chain, will expand its use of digital signage to stores throughout the…
read nowKWI and VeriFone team up to deliver cloud-based mobile POS
January 15, 2012
KWI today announced a partnership with VeriFone to bring KWI Cloud 9 Mobile Point-of-Sale (Mobile POS) to market.
read nowSaks Fifth Avenue pilots Cornell-Mayo's mobile POS
January 15, 2012
Cornell-Mayo Associates today announced that Saks Fifth Avenue is piloting Cornell-Mayo's Omniexpress mobile POS application for the iPod at two Saks Fifth…
read nowDigby launches Localpoint location-based marketing platform
January 15, 2012
Digby announced today the launch of Digby Localpoint, a mobile platform that enables location-based marketing, analytics and commerce for top brands.
read nowHP unveils latest tools for enhancing, unifying the store experience
January 15, 2012
HP today unveiled new offerings designed to help retailers create an exciting, seamless customer experience across multiple store touch points.
read nowJDA Software launches JDA Customer Engagement suite
January 15, 2012
JDA Software Group Inc. today announced a new solution designed to improve and personalize the customer shopping experience, build consumer loyalty and drive…
read nowMicrosoft announces Dynamics AX 2012 for Retail
January 15, 2012
At the National Retail Federation's annual conference today, Microsoft Corp. announced the upcoming release of Microsoft Dynamics AX 2012 for Retail, which the…
read nowAisleBuyer announces mShop version 2.0
January 15, 2012
AisleBuyer LLC, a provider of in-store mobile commerce solutions for retailers, restaurants and brands, today released a major update to its commerce platform…
read nowMassachusetts home to newest Moosejaw concept store
January 12, 2012
Moosejaw will open its eighth location March 3 in Natick, Mass. The Natick location will be the first to embody the outdoor retailer's new concept and design.
read nowVerizon's 4G helps 3-D kiosks personalize shopping experience
January 10, 2012
A new breed of mobile commerce applications from TelePresence Tech, a 3D telepresence innovator, Verizon Wireless and Alcatel-Lucent is on display this week…
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