Survey: Shoppers do not want to hear Christmas music before December

November 18, 2010

The vast majority of shoppers (73 percent) do not want to hear festive songs in stores before December, according to a study released by in-store media…

Digby, Invodo partnership brings e-commerce video to smartphones

November 9, 2010

Invodo, a full-service e-commerce video partner for online retailers, and mobile commerce provider Digby announced that they have formed a partnership.

Best Buy expanding Magnolia program

October 28, 2010

Best Buy is opening Magnolia Design Centers, the company's premium home entertainment and electronics brand, in two more California locations.

Apple opening new retail store in Chicago

October 21, 2010

According to MacRumors.com, Apple is set to open its new Lincoln Park retail store in Chicago on Saturday, Oct. 23, at 10 a.m.

Best Buy, shopkick unveil new location-based retail app

August 9, 2010

Best Buy Co. Inc., a leading retailer of consumer electronics, and shopkick, the Silicon Valley-based "mobile meets retail" startup, recently unveiled…

Intel digital signage concept shows the changing face of retail

August 8, 2010

According to Digihub.com, Intel’s Intelligent Digital Signage Concept, shown off recently at the Digital Signage World convention in Sydney, could change the…

With 2010 RCEES in the books, plans are announced for next year's event

August 4, 2010

The inaugural Retail Customer Experience Executive Summit took place at the Westin Chicago N.W. on August 1-3, and by all accounts, it was a success.Executives…

77kids by American Eagle unveils interactive retail experiences

August 3, 2010

77kids, the kids brand from American Eagle Outfitters, Inc., announced it has partnered with R/GA to create engaging, interactive experiences for the…

Retail summit will feature shop-a-long tour of Chicago's largest mall

July 21, 2010

Attendees at the Retail Customer Experience Executive Summit, August 1-3 in Chicago, will begin the event with a visit to Woodfield Mall, the largest mall in…

Jeanne Bliss, author of "I Love You More Than My Dog," to give keynote at retail summit

June 29, 2010

Sword Ciboodle identifies the 'Customer Engagement Continuum'

May 12, 2010

Sword Ciboodle, a provider of customer-oriented business software and services, today announced three new product modules in response to a new marketplace…

Covalent announces improved customer experience offering, appoints Chief Strategy Officer

May 12, 2010

Covalent Marketing, a consulting organization focused on customer strategy and marketing technology solutions, today announced the appointment of Cristene…

Disney Store launching “magical new store design”

May 11, 2010

Disney Store announced today that it was launching "a magical new store design" in major markets across the United States and Europe this summer.

Is mobile making interactive screens redundant?

May 10, 2010

The trendspotters at PSFK.com say they’re noticing two trends that seem to run counter to one another: the drive to add interactive screens in stores and…

NCR showcasing new era c-tailing solutions at FMI 2010

May 10, 2010

NCR Corp. will demonstrate its converged retailing — c-tailing — solutions for multichannel retailers in booth #1952 at FMI 2010, the largest food industry…

Accenture study says high-tech companies need to improve the consumer experience

May 9, 2010

Accenture today announced that new research it has done shows that communications and high-tech companies — many of which are falling short in their customer…

Retailers tackling 'mountains of data'

January 3, 2010

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing…

Report: Loyalty to nationally advertised brands is falling

December 28, 2009

Loyalty to nationally advertised brands has been falling over the past two years.   Decision Analyst's "Anatomy of the Recession" report, based on a survey of…

RFID smart mirror prototype installed at men's store

December 14, 2009

The Pittsburgh Post-Gazette reports on a new RFID-based smart mirror — or Smart.Mirror, to be more precise — installed at Charles Spiegel for Men in…

Report: Consumer definition of value is changing

December 2, 2009

The shopper experience study underway by The Integer Group and M/A/R/C Research reveals that electronics and department stores continue to see the largest…