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Customer Experience News

Rockport online experience gets social bookmarking, parametric navigation

October 12, 2008

KING OF PRUSSIA, Pa. — The Rockport Company LLC has redesigned Rockport.com through its partnership with GSI Commerce Inc. Providing Rockport users with a…

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IBM publishes report on customer shopping preferences

October 9, 2008

WEST LAFAYETTE, Ind. — IBM announced the findings of a survey of nearly 4,300 U.S. and U.K. consumers that revealed insights into consumer behaviors…

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Research: Most retail Web sites fail basic usability test

October 7, 2008

Internet Retailer: To gauge the quality of online customer experiences, Forrester Research analysts recently reviewed 1,200 Web sites, including e-commerce…

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LACOSTE celebrates anniversary with mobile store-in-store environment

October 7, 2008

CHESTNUT RIDGE, N.Y. — MC2, an exhibit, environment and event producer, is working with LACOSTE S.A. on a special mobile store-in-store environment to…

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AT&T creates online version of its Experience Store

October 6, 2008

Telephony Online: AT&T has launched a beta version of its Online Experience Store, taking its brick-and-mortar presence virtual. With a new 3-D shopping…

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Best Buy opens store designed for women

October 6, 2008

DENVER — Best Buy has opened a new store in Denver, built in partnership with the local community it will serve on a daily basis. While designing the store…

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Scheels, PlayNetwork create multimedia experience store

October 5, 2008

REDMOND, Wash. — PlayNetwork announced that Scheels, experts in "all-sports superstore" retailing, leveraged the company to provide custom music, digital…

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The great indoors

by Rebecca Barnes

October 1, 2008

REI courts eco-savvy consumers wiht sustainable store design.

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Men's 'shopping shrines' court lifestyle dollars

October 1, 2008

Forbes: While women are cutting back on discretionary purchases, men are still buying. According to the NPD Group, a retail market research firm, sales in…

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Oracle enters the retail space-planning business

October 1, 2008

REDWOOD SHORES, Calif. — Oracle has announced plans to acquire Advanced Visual Technology Ltd., provider of 3-D visual macro space planning software for…

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Lighten up!

by Julie Sturgeon — independent journalist, CEOEditor, Inc.

October 1, 2008

Illuminating a retail space responsibly is easy - once you sort through the myriad choices, of course.

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Can you spot the millionaire?

October 1, 2008

The 'new wealthy' are out there shopping. The first step to reaching them is knowing who they are.

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4 ways to turn over a green leaf

October 1, 2008

Eco-friendly experiences cultivate the bottom line.

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Fred Meyer goes HD

September 25, 2008

In-Store Marketer: Fred Meyer has outfitted its electronics departments with a new high-definition digital signage network. Custom content is being developed…

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Opinion: Most loyalty programs use the wrong incentives

September 22, 2008

Wall Street Journal: The biggest problem with loyalty programs, according to two professors of management science, is that most retailers adopt a…

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Kodak unveils new experiential store design

September 22, 2008

COLOGNE, Germany — Eastman Kodak Company today unveiled its new "KODAK EXPRESS Experiential Store" design, which creates a new photo retailing paradigm for…

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Expert: Retail sector undergoing extreme makeover

September 18, 2008

BUSINESS EDGE (Canada): Major Canadian retailers are redesigning their stores in a bid to become more service-oriented and tech-savvy. Anson Lee, director of…

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Short may not be sweet for online product descriptions

September 18, 2008

SMART COMPANY (Australia): A recent online retail customer experience survey found that around 60 percent of top e-commerce sites used very brief product…

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Best Buy opens first Mobile store in Canada

September 17, 2008

(Canada) MarketNews: The store concept is focused on selling mobile phones, contracts and accessories, but there are a few differentiating factors that will…

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L.L.Bean to open retail store in Beijing

September 16, 2008

FREEPORT, Maine — L.L.Bean, a leading U.S. retailer of outdoor gear and apparel, says it plans to open its first store in China this month.   According to a…

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