NRF: Clarity unveils POS 'Innovation Lane'

January 12, 2009

NEW YORK — Clarity Consulting today presented its "Innovation Lane" — a new POS technology concept system featuring Windows Embedded POSReady 2009 and unified…

Top 10 customer experience resolutions for the New Year

by James Bickers — Editor, Networld Alliance

January 4, 2009

Bruce Temkin, customer experience blogger and vice president with Forrester Research, has just published his Top 10 resolutions companies should be making in…

COVER: Where retail rocks

January 4, 2009

The complete guide to NRF's Customer Experience Pavilion.

London retailers set up 3-D virtual shops

December 28, 2008

The Times (London): An ambitious new scheme to duplicate online the real-life experience of a shopping expedition in central London is promising to transform…

Behind-the-scenes at retail experience designer Miller Zell

December 23, 2008

The Atlanta Journal Constitution: Based in Atlanta is a secret weapon for some of the nation's top consumer brands. Think Wal-Mart, Coca-Cola, Johnson &…

Mobile 'sat nav' features drive shoppers into stores

December 21, 2008

Times Online: The high street is fighting back with high-tech devices to lure customers away from the Internet and back into shops. Shoppers will be able to…

Carphone Warehouse starts measuring customer experience

December 18, 2008

Retail Week: Carphone Warehouse is the latest retailer to work with Fizzback to assess the experience it provides to customers. Fizzback's technology allows…

RFID-based 'magic mirror' coming to UK retail

December 17, 2008

The Future of Things: Paxar Corporation and the Italian "TheBigSpace" design firm have recently announced a collaborative initiative under which the two will…

How retail can benefit from social media

December 17, 2008

The Gourmet Retailer: For some retailers, social media is proving to be a valuable tool for engaging consumers, driving sales and building customer loyalty…

Consumers watching record numbers of video product tours

December 16, 2008

SAN RAMON, Calif. — SellPoint Inc., provider of on-demand rich media product tours, announced results that broke all previous records for both the number of…

Independent retailers tout their differences this holiday

December 14, 2008

Indianapolis Business Journal: Unlike their larger counterparts, locally owned merchants aren't pushing deep discounts to lure shoppers through their doors.

Clothing designer brings RFID to the shopper

December 7, 2008

RFID Journal: At its store in Hollola, Finland, women's clothing designer Naisten Pukutehdas (NP) has extended its RFID system to the sales floor. The company…

Shoppers access product reviews in record numbers

December 4, 2008

AUSTIN, Texas — Bazaarvoice, provider of hosted social commerce applications, today announced that holiday shoppers are increasingly using reviews to guide…

New study shows customer experience is a competitive differentiator

November 25, 2008

CARY, N.C. — According to the results of a new survey from SAS, Peppers & Rogers Group and Jubelirer Research, companies that have better customer…

Budgeting for customer experience in challenging economic times

November 24, 2008

My Customer: It's that time of the year again - budget time. Companies are working on next year's budgets, a challenging endeavor given the uncertainty and…

Eyewear retailer features smart mirrors, environment simulator

November 20, 2008

SAN MATEO, Calif. — N3L Optics announced the grand opening of its sport performance sunglass store at Hillsdale Mall in San Mateo, Calif. today. N3L Optics…

Escalate integrates with Where 2 Get It for 'buy anywhere, fulfill anywhere' retail

November 11, 2008

ANAHEIM, Calif. — Where 2 Get It announced its partnership with Escalate Retail, a company that offers software that simplifies the challenge of cross-channel…

FutureVision Gallery coming to In-Store Marketing Expo

November 9, 2008

DALLAS, Texas — Reflect Systems, a provider of digital signage software and services, will present new capabilities for interactivity and rich-media user…

HANDS-ON VIDEO: Amazon Windowshop

by James Bickers — Editor, Networld Alliance

November 5, 2008

NFC mobile phone payments come to Latin America

November 4, 2008

PARIS — Silicon Valley-based ViVOtech announced that its provisioning software for Near Field Communication (NFC) mobile payments is being used in the first…