POPAI announces digital signage award winners

April 7, 2009

LAS VEGAS — POPAI, The Global Association for Marketing at Retail, has announced the winners of its 2009 Digital Signage Awards.

Maritz, Welcome Real-Time announce POS-based marketing and loyalty program

April 6, 2009

ST. LOUIS — Maritz and Welcome Real-Time have announced a partnership to launch a new loyalty solution in the United States and Canada. The offering, Maritz…

Carnival placing 'interactive aquariums' in empty store windows

April 1, 2009

Display & Design Ideas: Carnival Cruise Lines is placing interactive digital "aquariums" into empty store windows in six U.S. cities. The promotion, which…

New retail kiosks offer virtual clothing, hair colors

March 29, 2009

New York Times: Sales clerks still ask customers, "May I help you?" on the floors of many department stores, but some shoppers may soon choose to be served…

AT&T opens new Experience Store

March 25, 2009

JOHNSON CITY, Tennessee — AT&T announced a new way to shop for and experience an array of communications and entertainment services with the official…

ShopYourWay merges Sears, Kmart multichannel experiences

March 15, 2009

HOFFMAN ESTATES, Ill. — Sears Holdings Corp. announced the unification of its multichannel services under an initiative dubbed ShopYourWay. Both Sears and…

Complimentary passes offered for KioskCom, The Digital Signage Show

March 10, 2009

TRUMBULL, Conn. — JD Events, the company behind KioskCom Self Service Expo and The Digital Signage Show, announced that it will provide qualified end-users…

First Gamer Doc video game store in Delaware celebrates grand opening

March 2, 2009

BEAR, Del. — Gamer Doc, the retail video game store franchise that delivers a new and interactive customer experience, will be celebrating the grand opening of…

Order online, pickup in-store boosts sales

March 1, 2009

Internet Retailer: As competition for retail sales increases, in-store pickup of online orders is emerging as a more important opportunity for multi-channel…

Opinion: Don't confuse customer service with customer experience

by James Bickers — Editor, Networld Alliance

February 23, 2009

Forrester analyst and prolific customer experience blogger Bruce Temkin writes about the need to keep a clear distinction between customer service and…

Phone company upgrades in-store experience with interactivity, signage

February 22, 2009

JEEDDAH, Saudi Arabia — When 200 of retail's top designers, editors and vendors cast their votes for the most influential store designs of 2008, Mobily's use…

Companies waking up to customer experience

February 12, 2009

vnunet: The vast majority of organizations are embarking on multi-channel marketing strategies, despite only a small number currently having the ability to…

Kiosk acceptance and managing change

February 12, 2009

Self-service technology can improve the experience for shoppers, but helping everyone accept the machines if half the battle     

PROFILE: When the shoe fits

February 12, 2009

Zappos CEO continues tradition of unparalleled customer service

CHECKOUT: Connecting with conversational marketing

February 12, 2009

Social networking can boost sales in an unconventional way

United Oil president eyes unique, unconventional store designs

February 4, 2009

Convenience Store News: Ron Appel, president of United Oil, could be called a dreamer. He is constantly imagining an array of highly creative and individually…

Zonik brings customer interaction to the forefront of its in-store experience

February 3, 2009

Display & Design Ideas: New, experiential retail concepts never seen before in the West are finding great success in the East. One such venture is Zonik…

New research reveals the best retail customer experiences of the year

January 19, 2009

LOUISVILLE, Ky. — Retail Customer Experience magazine announced the publication of its inaugural Best Retail Customer Experiences report, a comprehensive…

Study: Customer experience is No. 1 retail priority in 2009

January 18, 2009

Multichannel Merchant: According to Retail Horizons: Benchmarks and Forecasts, a study released by the National Retail Federation at its annual convention…

Quividi unveils gender-aware fragrance dispenser

January 18, 2009

PARIS — Presensia and Quividi announced that they have developed TargetScent, an innovative solution that makes it possible to dispense fragrances according…