Customer Experience News
Champs Sports debuts reimagined store concept
July 18, 2025
Champs Sports, a brand under Foot Locker Inc., debuted a reimagined retail concept focused on enhancing the customer journey via an immersive retail experience.
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Walmart changes checkout in NJ
July 17, 2025
Walmart is introducing significant changes to its checkout process in various stores across the U.S., with a notable shift toward a "Scan & Go" system…
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New Look deploys Amperity platform to boost customer experience
July 17, 2025
New Look, a U.K. fashion retailer, has deployed Amperity's AI-powered customer data cloud, integrated with the Databricks Data Intelligence Platform, to boost…
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Love's Travel Stops deploys smart kiosks
July 15, 2025
Love's Travel Stops and Country Stores has partnered with Bite to install smart kiosks at its Arby's restaurant locations nationwide, according to a CSP…
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Amazon driving same-day, next-day delivery into more than 4K cities
July 14, 2025
Amazon plans to expand same-day and next-day delivery to customers in more than 4,000 small cities, towns and rural communities by year's end.
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Walmart renews partnership with Scandit
July 14, 2025
Walmart has renewed its relationship and partnership with Scandit, a provider of smart data capture technology that features advanced barcode scanning and…
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Spirit Halloween aims to hire 50K workers for 2025 holiday season
July 11, 2025
Spirit Halloween aims to hire on 50,000 workers for seasonal sales associate and store manager roles for the more than 1,500 retail locations opening in 202…
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Germany grocer adopts Diebold Nixdorf AI self-checkout
July 9, 2025
Edeka Beckesepp, a Germany-based grocer, has integrated self-service checkouts featuring Diebold Nixdorf's AI-powered fresh produce recognition and age…
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Carrefour testing EdgeSense to digitalize shelves, drive omnichannel store of the future
June 27, 2025
Carrefourt, a food retail grocer in Europe, is testing VusionGroup's EdgeSense platform to digitalize shelves and invest in an omnichannel store of the future.
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Pestana Hotel Group deploys digital check-in arrival experience
June 27, 2025
The Pestana Hotel Group has launched Hudini's digital arrival experience called Staff Connect across 30-plus Pestana Hotels in Portugal.
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Study reveals disconnect with retailers' CX perceptions
June 26, 2025
Despite 92% of business leaders claiming customer experience as a top strategic focus, just 28% view CX as "extremely important" to invest in.
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Frank Mayer teams with Cure8 to enhance retail experience
June 18, 2025
Cure8, a provider of cannabis security and technology services, has partnered with Frank Mayer and Associates, which provides custom digital kiosks and retail…
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Walmart expands drone delivery to five more cities
June 16, 2025
Walmart has expanded its ultra-fast drone delivery to Atlanta, Charlotte, Houston, Orlando and Tampa.
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Costco mulling scan-and-go to speed checkout
June 16, 2025
Costco is working on a scan-and-go style feature for its mobile app to help speed up the checkout process, CEO Ron Vachris confirmed during the company's…
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Amazon developing humanoid robots for delivery use
June 16, 2025
Amazon is reportedly building software to create humanoid robots that may one day serve as a delivery worker as well as humanoid park for testing purposes.
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Marshalls pops up a lounge in airport terminal
June 9, 2025
Marshalls launched an 'Upgrade Lounge," a pop up experience, in Terminal 4 at JFK Airport.
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Trader Joe's, Publix take first place in customer satisfaction ranking
June 6, 2025
Trader Joe's and Publix tied for first place in the American Customer Satisfaction Index of most popular U.S. supermarket chains.
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Google debuts AI Mode try-on tool for shoppers
June 6, 2025
Google has launched AI Mode, a virtual try-on tool that works with shoppers' photos and offers guidance and product data.
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ShopRite stores deploy VoCoVo headsets
June 4, 2025
VoCoVo, which provides in-store team communication solutions, has deployed its Series 5 Pro Headsets at select ShopRite supermarket locations in the New York…
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Thieves use U-Haul in Walgreens ATM smash and grab
June 3, 2025
Suspects recently smashed a U-Haul through the front door of a Houston Walgreens in an attempt to steal the ATM inside. They then tied a rope and chain to the…
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