Customer Experience News
Piggly Wiggly Midwest extends Mercatus partnership
November 10, 2020
Piggly Wiggly Midwest will continue its e-commere experience via the Mercatus Integrated Commerce platform as it has renewed its partnership with the…
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Black Friday goes bye-bye as retailers revamp holiday sales strategy
November 5, 2020
Black Friday is no longer in play with retailers as the infamous kick-off to holiday shopping just isn't doable or safe or even wanted by consumers this year…
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Walmart lays off inventory robots, keeps humans
November 4, 2020
It seems robots don't beat humans when it comes to checking inventory on shelves.
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Canada mall operator cited for consumer privacy violations, pulls facial recognition cameras
November 3, 2020
Cadillac Fairview in Toronto — one of North America's largest commercial real estate companies — has removed the embedded cameras inside its digital…
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Worldline merges with Ingenico
November 3, 2020
Global payments providers, Worldline and Ingenico, have combined under Worldline to create the largest European payment services provider, according to a press…
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Chicago passengers can use iPhones, Apple Watch for tap-and-go payment
November 2, 2020
Chicago Transit Authority passengers can use their iPhone or Apple Watch to make tap-and-go fare payments via Apple Pay's Express Transit mode by uploading the…
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Australia airport introduces touchless passenger check-in, bag drop
November 2, 2020
Avalon Airport in Victoria, Australia, has introduced touchless passenger check-in and bag drop systems using speech, gesture and eye gaze technology provided…
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SkinStation upgrades with CAYIN digital signage
October 29, 2020
SkinStation, a skin clinic based in the Philippines, has integrated CAYIN Technology Co. LTD's digital signage to boost brand awareness and draw in more…
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Macy's leads in apparel digital maturity, reveals study
October 28, 2020
When it comes to digital maturity among apparel retailers, Macy's is at the top of the list, according to Incisiv's first annual Apparel Digital Maturing…
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Coinstar debuts in-store advertising platform for kiosks
October 28, 2020
Coinstar is introducing adPlanet, a digital advertising platform that sits atop Coinstar kiosks in grocery stores, according to a press release.
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Lowe's expands holiday gift selections
October 27, 2020
Lowe's isn't just selling home improvement products this holiday season. Consumers will find lots of merchandise well beyond hammers, hoses and repair tools.
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Nope, Virginia, no Santa at Macy's this holiday
October 26, 2020
The COVID-19 pandemic is prompting the elimination of a longstanding tradition this holiday season — the opportunity to sit on Santa's lap at Macy's.
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Albertsons introduces contactless payment for easy checkout
October 22, 2020
Albertsons Companies Inc. has introduced Albertsons Pay, a contactless checkout experience available through its just for U loyalty app. Albertsons Pay…
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Civil rights groups press NBA to ban facial recognition at arenas
October 21, 2020
Days after the close of the 2020 baskteball season, civil rights groups are launching a campaign to pressure the NBA to protect fans, players and staff by…
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Big consumer behavior shifts in holiday shopping this year
October 16, 2020
Consumers will be taking a more considered approach toward Black Friday and the Christmas holiday spend though 20% of U.S. shoppers plan to spend more given a…
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Research offers peek at online shopper behavior
October 16, 2020
While consumers are big on discounts and deals they're also still big on having a satisfactory online experience and aren't willing to put up with slow loading…
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Blendid opens robotic food kiosk at California Walmart
October 15, 2020
Blendid, an autonomous and contactless food automation platform that leverages machine learning, robotics and artificial intelligence to create smoothies, made…
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French retailer Monoprix teams with Shekel Brainweigh on cashierless store
October 14, 2020
Monoprix S.A., a Clichy, France-based retailer, has teamed with Shekel Brainweigh Ltd., an Israel-based weighing technology provider, to introduce an…
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CBD retailer installs AI vending machine at Atlanta airport
October 14, 2020
Chemesis International Inc., a cannabis product development company, has installed its first VICKI artificial intelligence self-checkout solutions machine at…
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Garanti BBVA launches mobile-first credit card
October 14, 2020
Turkish bank, Garanti BBVA's customers can now apply for a mobile-first credit card which combines a mobile wallet that supports QR and mobile payments, with a…
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