Customer Experience News
Carvana installs its 26th used car vending machine in Detroit area
October 8, 2020
Carvana, the online used car shopping service that allows customers to pick up their vehicles from a massive vending machine, installed its 26th eight-story…
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UK retailer taps Oracle POS
October 5, 2020
A leading U.K. retailer, McColl's, is enhancing and enriching the customer experience with the deployment of Oracle's Retail Xstore Point-of-Service.
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Walmart store redesign includes more self-checkout kiosks
October 1, 2020
Walmart introduced a new store design today featuring more self-checkout kiosks and contactless payment options planned for 200 locations this fiscal year…
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Einstein Bros opening first c-store location
September 30, 2020
Einstein Bros. Bagels is opening its first convenience store location, part of a five-store development deal with King Fuel in the Houston area. The first…
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Amazon launches palm payment option
September 29, 2020
Amazon is launching a palm payment technology in two Amazon Go stores to speed up the checkout process, simplify the shopping experience and enhance the retail…
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Austrian grocery chain launches digital storefront
September 29, 2020
An Austria-based grocery chain, MPREIS, is expanding its brand presence with a digital storefront providing customers an online showcase of products, stock…
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Tennessee makes more services available via self-serve kiosks
September 28, 2020
The Tennessee Department of Safety and Homeland Security's driver services division announced additional services are available at all self-service kiosks…
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Newspaper vending machines disappearing
September 28, 2020
The newspaper vending machine — once common on city streets — has become a rarity with the decline of newspapers and the rising prices of those still in…
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Convenience retailer taps Paytronix platform for loyalty program
September 24, 2020
QuickChek Corp, a convenience market retailer, is deploying the Paytronix Systems's digital guest experience platform to launch a loyalty program.
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Lowe's goes pickup lockers in a big way
September 24, 2020
Home improvement retailer Lowe's will have pickup lockers in all of its U.S. stores by the end of March, 2021, to better serve its online consumers.
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Footwear retailer Keen introduces face mask vending machines
September 21, 2020
Keen, a footwear retailer, has installed face mask vending machines in stores in Portland, Palo Alto, London and Tokyo, with plans to add more in the coming…
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Standard Chartered offers UAE Amazon installment plan
September 18, 2020
Standard Chartered credit cardholders shopping on Amazon.ae can now convert purchases into monthly installments for a period up to 12 months, without having to…
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Dressbarn dresses up return process for customers
September 17, 2020
Dressbarn is partnering with Happy Returns to enhance and boost the product return experience for customers.
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Amazon debuts Luxury Stores experience
September 16, 2020
Amazon is launching a high-end fashion and beauty shopping experience via its app and it's by available invitation-only to U.S.-based Prime members.
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Amazon hiring 100K workers for fulfillment center sorting
September 15, 2020
Last week Amazon announced it was hiring 33,000 for tech and corporate jobs.
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Walmart teams with drone service player for health, wellness item delivery
September 15, 2020
Walmart is partnering with drone delivery service Zipline to provide on-demand health and wellness product deliveries.
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California cannabis dispensary debuts self-serve kiosks
September 14, 2020
Greenstop, a new California based cannabis dispensary, has installed self-serve kiosks that can serve four customers simultaneously, according to a TechCrunch…
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Consumers back to non-essential shopping, reveals study
September 14, 2020
A good majority, 67%, of consumers are no longer just shopping for essentials due to the ongoing coronavirus but are also buying non-essentials. Just under…
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Interactive Customer Experience Association names finalists for Elevate Awards
September 11, 2020
The Interactive Customer Experience Association has announced finalists in eight categories for its Elevate Awards. Readers are invited to click through the…
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Amazon pumps up services for India market
September 8, 2020
Amazon Inc. is adding auto insurance and gold investment products to its list of services for India to expand its customer base and boost adoption of Amazon…
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