Customer Experience News
Walgreens Boots Alliance taps Verizon Business as partner
January 8, 2021
Walgreens Boots Alliance is teaming with Verizon Business in a multi-year partnership to enhance the digital customer experience at more than 9,000 Walgreens…
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UK retailer taps Oracle tech for inventory enhancement
January 8, 2021
N Brown Group Plc, a U.K. digital retailer, is deploying Oracle technology solutions to improve inventory processes and decrease operational costs.
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Luxury watch retailer creates virtual boutique experience
January 7, 2021
The Watches of Switzerland Group, a luxury watch retailer, now boasts a virtual boutique providing enhanced person service via Vee24 technology.
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Albertsons introduces contactless pickup locker in Chicago
January 7, 2021
Albertsons Companies has installed an automated and contactless grocery PickUp kiosk on a pilot basis, according to a press release. The kiosk, located at one…
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Toppan Printing tests facial scanning to improve cosmetics
January 6, 2021
Toppan Printing, a provider of touch display solutions, communication, security, packaging, décor materials and electronics solutions, is collaborating with…
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Inspiration, joy top consumer motivators
January 5, 2021
When it comes to retail engagement and response to marketing, consumers are all about inspiration, joy, hope and love.
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Crate and Barrel taps Glympse to boost curbside experience
January 5, 2021
Crate and Barrel is teaming up with Glympse, a day-of-service mobile communications platform, to boost curbside pickup.
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Omnivor, Nike launch 3D hologram product suite
December 28, 2020
Omnivor, which creates 3D holographic content, has launched two products, Holograms for Retail and Live Hologrphci Telepresence, with initial support from…
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Survey: Consumers hungry for messaging, conversational AI
December 28, 2020
A good majority, 85%, of worldwide consumers are on board with messaging brands, up from 65% last year, and 75% would spend more with brands that offer…
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Crate and Barrel teams with Glympse on curbside pickup, kiosks
December 28, 2020
Crate and Barrel, a specialty retailer, is offering its customers an enhanced curbside pickup experience leveraging Glympse's communication platform, a mobile…
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FreedomPay teams with Kount on fraud prevention
December 24, 2020
FreedomPay, a commerce payments platform, has introduced an identity trust solution built into its data-driven commerce platform, according to a press release.
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Luxury apparel brand taps Vtex for online platform
December 24, 2020
This holiday season, St. Croix, a high-end men's luxury apparel brand, is doing business on an online platform built by Vtex.
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Tampa deploying smart city kiosks downtown
December 23, 2020
The Tampa Downtown Partnership will install about 30 digital informational kiosks from IKE Smart City of Columbus, Ohio to provide information on local…
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Indiana meat producer teams with QuickCollect Solutions on automated grocery pickup
December 23, 2020
Munsee Meats, a Muncie, Indiana meat provider, will allow customers to pick up their orders placed through the company's website at an "Automated Farmers…
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Study: Automated prescription kiosk improves pickup rates
December 18, 2020
A University of California San Diego and UC Irvine study found that patients using an automated workplace kiosk had better prescription pickup rates than those…
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Purolator expands gift shipping self-serve kiosks in Toronto
December 18, 2020
Purolator, which installed its Quick Stop Kiosk that allows shoppers to buy gifts and ship them from a convenient location at the CF Toronto Eaton Cntre last…
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Verizon, Fiserv partner to offer touchless payment capability
December 17, 2020
Verizon Business and Fiserv payments provider have announced a partnership that will allow Verizon Business customers access to Fiserv's Clover Flex. This…
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NRS partners with Catalina for DOOH in retail
December 15, 2020
National Retail Solutions, a point-of-sale network for retailers, has partnered with shopper intelligence solutions provider Catalina to provide messaging…
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Diebold Nixdorf launches Vynamic FCx to drive consumer engagement
December 10, 2020
Diebold Nixdorf is launching a cloud-based platform aimed at empowering convenience and fuel retailers to drive well beyond typical transactions and enhance…
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Ben Bridge Jeweler, Pandora stores partner with Salesfloor for personal customer experience
December 10, 2020
Ben Bridge Jeweler and its company-owned Pandora jewelry stores are teaming up with mobile clienteling and virtual selling platform provider Salesfloor to…
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