Customer Experience News
Australia airport introduces touchless passenger check-in, bag drop
November 2, 2020
Avalon Airport in Victoria, Australia, has introduced touchless passenger check-in and bag drop systems using speech, gesture and eye gaze technology provided…
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SkinStation upgrades with CAYIN digital signage
October 29, 2020
SkinStation, a skin clinic based in the Philippines, has integrated CAYIN Technology Co. LTD's digital signage to boost brand awareness and draw in more…
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Macy's leads in apparel digital maturity, reveals study
October 28, 2020
When it comes to digital maturity among apparel retailers, Macy's is at the top of the list, according to Incisiv's first annual Apparel Digital Maturing…
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Coinstar debuts in-store advertising platform for kiosks
October 28, 2020
Coinstar is introducing adPlanet, a digital advertising platform that sits atop Coinstar kiosks in grocery stores, according to a press release.
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Lowe's expands holiday gift selections
October 27, 2020
Lowe's isn't just selling home improvement products this holiday season. Consumers will find lots of merchandise well beyond hammers, hoses and repair tools.
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Nope, Virginia, no Santa at Macy's this holiday
October 26, 2020
The COVID-19 pandemic is prompting the elimination of a longstanding tradition this holiday season — the opportunity to sit on Santa's lap at Macy's.
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Albertsons introduces contactless payment for easy checkout
October 22, 2020
Albertsons Companies Inc. has introduced Albertsons Pay, a contactless checkout experience available through its just for U loyalty app. Albertsons Pay…
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Civil rights groups press NBA to ban facial recognition at arenas
October 21, 2020
Days after the close of the 2020 baskteball season, civil rights groups are launching a campaign to pressure the NBA to protect fans, players and staff by…
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Big consumer behavior shifts in holiday shopping this year
October 16, 2020
Consumers will be taking a more considered approach toward Black Friday and the Christmas holiday spend though 20% of U.S. shoppers plan to spend more given a…
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Research offers peek at online shopper behavior
October 16, 2020
While consumers are big on discounts and deals they're also still big on having a satisfactory online experience and aren't willing to put up with slow loading…
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Blendid opens robotic food kiosk at California Walmart
October 15, 2020
Blendid, an autonomous and contactless food automation platform that leverages machine learning, robotics and artificial intelligence to create smoothies, made…
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French retailer Monoprix teams with Shekel Brainweigh on cashierless store
October 14, 2020
Monoprix S.A., a Clichy, France-based retailer, has teamed with Shekel Brainweigh Ltd., an Israel-based weighing technology provider, to introduce an…
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CBD retailer installs AI vending machine at Atlanta airport
October 14, 2020
Chemesis International Inc., a cannabis product development company, has installed its first VICKI artificial intelligence self-checkout solutions machine at…
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Garanti BBVA launches mobile-first credit card
October 14, 2020
Turkish bank, Garanti BBVA's customers can now apply for a mobile-first credit card which combines a mobile wallet that supports QR and mobile payments, with a…
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Health beauty retailer taps NCR for faster checkout, simpler store operations
October 13, 2020
Kruidvat, which is part of the A.S. Watson Group that operates over 1,200 retail stores in Belgium and the Netherlands, is deploying NCR's Next Generation…
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Fashion retailers team with First Insight to drive faster, better merchandising decisions
October 13, 2020
Fashion brands Burton Menswear, Dorothy Perkins and Miss Selfridge are partnering with First Insight Inc. and using its predictive analytics technology to…
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Online grocer enhances delivery with in-house AI-powered technology
October 13, 2020
Farmstead, a Bay Area, California online grocer, is providing faster delivery to its customers, with a free under two hour delivery within a 50-mile radius.
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Ritual, PayPal, Venmo partner with Los Angeles to support businesses
October 9, 2020
Mayor Eric Garcetti and the City of Los Angeles are partnering with Ritual, PayPal and Venmo to launch 'Open for Business' a collaborative effort to help LA's…
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MLB Flagship Store opens in NYC, features photo booth
October 8, 2020
The MLB Flagship Store opened at 1271 Avenue of the Americas in midtown Manhattan on Friday. "MLB NYC" will be the first permanent MLB retail store in the…
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Backpack retailer installs safety vending machine, will expand product offerings
October 8, 2020
Chrome Industries, which provides backpacks and messenger bags, has installed a vending machine in Portland, Oregon, stocked with masks, gloves and hand…
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