Customer Experience News
Study: Automated prescription kiosk improves pickup rates
December 18, 2020
A University of California San Diego and UC Irvine study found that patients using an automated workplace kiosk had better prescription pickup rates than those…
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Purolator expands gift shipping self-serve kiosks in Toronto
December 18, 2020
Purolator, which installed its Quick Stop Kiosk that allows shoppers to buy gifts and ship them from a convenient location at the CF Toronto Eaton Cntre last…
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Verizon, Fiserv partner to offer touchless payment capability
December 17, 2020
Verizon Business and Fiserv payments provider have announced a partnership that will allow Verizon Business customers access to Fiserv's Clover Flex. This…
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NRS partners with Catalina for DOOH in retail
December 15, 2020
National Retail Solutions, a point-of-sale network for retailers, has partnered with shopper intelligence solutions provider Catalina to provide messaging…
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Diebold Nixdorf launches Vynamic FCx to drive consumer engagement
December 10, 2020
Diebold Nixdorf is launching a cloud-based platform aimed at empowering convenience and fuel retailers to drive well beyond typical transactions and enhance…
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Ben Bridge Jeweler, Pandora stores partner with Salesfloor for personal customer experience
December 10, 2020
Ben Bridge Jeweler and its company-owned Pandora jewelry stores are teaming up with mobile clienteling and virtual selling platform provider Salesfloor to…
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Bahrain mall taps digital signage to enhance visual experience
December 10, 2020
The Mall of Dilmunia, in Bahrain, now boasts a continuous, immersive, 360-degree 3D experience on the largest 8K LED ceiling screen in the Middle East.
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Belk puts unexpected surprise into online holiday shopping experience
December 4, 2020
Belk is surprising more than a few online holiday shoppers this holiday season with a "Verry Merry Surprise" program that awards a gift card to a customer each…
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Walmart removes free shipping minimum for Walmart+ members
December 3, 2020
Walmart is delivering an early Christmas gift to its Walmart+ membership in eliminating the $35 shipping minimum for online orders.
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Blendid teams with Jamba on robotic smoothie maker in Walmart store
December 2, 2020
Blendid, an autonomous, contactless robotic kiosk that offers fresh smoothies, has teamed with Jamba to introduce a co-branded kiosk at a Walmart in Dixon…
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Jewelry retailer taps Loop Commerce to boost digital gifting
November 25, 2020
Catbird, a New York jewelry designer and retailer, is deploying Loop Commerce's GiftNow to streamline, personalize and enhance the gifting experience.
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Foot Locker debuts power store concept in Canada
November 24, 2020
A Foot Locker community power store is now open for business in Vancouver, British Columbia, and the footwear retailer plans to open a second in Toronto in…
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Forever 21 checkout experience gets a tech boost
November 20, 2020
Retailer Forever 21 is the first of Authentic Brands Group's properties to deploy Bolt, a checkout experience platform providing seamless checkout, payments…
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Study: Pandemic spurring retailer tech spending
November 19, 2020
A majority of retailers, six in 10, are accelerating technology spending plans due to COVID-19's impact on the retail environment, and more than 80% of retail…
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Swarovski Crystal Worlds creates a snowy showroom
November 19, 2020
The Swarovski Crystal Worlds museum, a popular Austria tourist destination, is bringing an innovative visitor experience with a first-ever indoor snowfall.
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Raymour & Flanigan taps Rightpoint for website build
November 17, 2020
Furniture retailer Raymour & Flanigan has launched a website providing a "differentiated e-commerce experience," built on Episerver by Righpoint, a Genpact…
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Canada retailer deploys mobile shopping tool to drive contactless shopping
November 17, 2020
Lee Valley Tools, an Ottawa, Canada tool and garden retailer, is offering consumers a mobile shopping tool to foster contactless shopping at its 20 locations…
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Human touch a big consumer want, reveals study
November 16, 2020
Nearly half, 41%, of U.S. consumers view the human touch as an important integral aspect of the retail shopping experience and 31% say the pandemic has ignited…
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Forever 21 kicks off fundraiser for Boys & Girls Clubs of America
November 13, 2020
Shoppers purchasing from Forever 21's holiday collection items will be supporting the Boys & Girls Clubs of America as the retailer is donating a dollar to…
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New Balance aims to modernize customer experience with Aptos technology
November 10, 2020
Athletic leader New Balance will deploy Apotos cloud-based applications across its retail footprint in North America and Europe in a quest to modernize and…
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