Customer Experience News
Bahrain mall taps digital signage to enhance visual experience
December 10, 2020
The Mall of Dilmunia, in Bahrain, now boasts a continuous, immersive, 360-degree 3D experience on the largest 8K LED ceiling screen in the Middle East.
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Belk puts unexpected surprise into online holiday shopping experience
December 4, 2020
Belk is surprising more than a few online holiday shoppers this holiday season with a "Verry Merry Surprise" program that awards a gift card to a customer each…
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Walmart removes free shipping minimum for Walmart+ members
December 3, 2020
Walmart is delivering an early Christmas gift to its Walmart+ membership in eliminating the $35 shipping minimum for online orders.
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Blendid teams with Jamba on robotic smoothie maker in Walmart store
December 2, 2020
Blendid, an autonomous, contactless robotic kiosk that offers fresh smoothies, has teamed with Jamba to introduce a co-branded kiosk at a Walmart in Dixon…
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Jewelry retailer taps Loop Commerce to boost digital gifting
November 25, 2020
Catbird, a New York jewelry designer and retailer, is deploying Loop Commerce's GiftNow to streamline, personalize and enhance the gifting experience.
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Foot Locker debuts power store concept in Canada
November 24, 2020
A Foot Locker community power store is now open for business in Vancouver, British Columbia, and the footwear retailer plans to open a second in Toronto in…
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Forever 21 checkout experience gets a tech boost
November 20, 2020
Retailer Forever 21 is the first of Authentic Brands Group's properties to deploy Bolt, a checkout experience platform providing seamless checkout, payments…
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Study: Pandemic spurring retailer tech spending
November 19, 2020
A majority of retailers, six in 10, are accelerating technology spending plans due to COVID-19's impact on the retail environment, and more than 80% of retail…
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Swarovski Crystal Worlds creates a snowy showroom
November 19, 2020
The Swarovski Crystal Worlds museum, a popular Austria tourist destination, is bringing an innovative visitor experience with a first-ever indoor snowfall.
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Raymour & Flanigan taps Rightpoint for website build
November 17, 2020
Furniture retailer Raymour & Flanigan has launched a website providing a "differentiated e-commerce experience," built on Episerver by Righpoint, a Genpact…
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Canada retailer deploys mobile shopping tool to drive contactless shopping
November 17, 2020
Lee Valley Tools, an Ottawa, Canada tool and garden retailer, is offering consumers a mobile shopping tool to foster contactless shopping at its 20 locations…
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Human touch a big consumer want, reveals study
November 16, 2020
Nearly half, 41%, of U.S. consumers view the human touch as an important integral aspect of the retail shopping experience and 31% say the pandemic has ignited…
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Forever 21 kicks off fundraiser for Boys & Girls Clubs of America
November 13, 2020
Shoppers purchasing from Forever 21's holiday collection items will be supporting the Boys & Girls Clubs of America as the retailer is donating a dollar to…
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New Balance aims to modernize customer experience with Aptos technology
November 10, 2020
Athletic leader New Balance will deploy Apotos cloud-based applications across its retail footprint in North America and Europe in a quest to modernize and…
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Piggly Wiggly Midwest extends Mercatus partnership
November 10, 2020
Piggly Wiggly Midwest will continue its e-commere experience via the Mercatus Integrated Commerce platform as it has renewed its partnership with the…
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Black Friday goes bye-bye as retailers revamp holiday sales strategy
November 5, 2020
Black Friday is no longer in play with retailers as the infamous kick-off to holiday shopping just isn't doable or safe or even wanted by consumers this year…
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Walmart lays off inventory robots, keeps humans
November 4, 2020
It seems robots don't beat humans when it comes to checking inventory on shelves.
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Canada mall operator cited for consumer privacy violations, pulls facial recognition cameras
November 3, 2020
Cadillac Fairview in Toronto — one of North America's largest commercial real estate companies — has removed the embedded cameras inside its digital…
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Worldline merges with Ingenico
November 3, 2020
Global payments providers, Worldline and Ingenico, have combined under Worldline to create the largest European payment services provider, according to a press…
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Chicago passengers can use iPhones, Apple Watch for tap-and-go payment
November 2, 2020
Chicago Transit Authority passengers can use their iPhone or Apple Watch to make tap-and-go fare payments via Apple Pay's Express Transit mode by uploading the…
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