Customer Experience News
Macy's expands Style Crew ambassador program
August 12, 2020
Macy's is expanding its Style Crew ambassador program to fashionistas across the U.S.
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Dollar Tree, Family Dollar reverse mask policy for third time
August 11, 2020
In early July, Family Dollar and Dollar Tree stores stated that facial masks were to be worn by vendors, employees, and customers in light of the ongoing…
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Lowe’s adding tool rental departments with self-serve kiosks
August 7, 2020
Lowe's will begin rolling out tool rental departments nationwide, creating a one-stop shop for all the tools and equipment Pros and DIY customers need to…
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Great Clips makes a commitment to safety
August 4, 2020
In a move to ensure stylists, staff and customers will be safe and comfortable the salon brand Great Clips is launching the GreatCare Promise.
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North Myrtle Beach selects Watchfire Signs for digital signage at gateway
August 4, 2020
Watchfire Signs recently deployed a gateway digital signage display at the city gateway for North Myrtle Beach, South Carolina. The company deployed a…
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Walmart trimming corporate jobs as part of omnichannel strategy
August 3, 2020
Walmart is reportedly slicing corporate jobs as part of its quest to merge its online and physical businesses and become a stronger omnichannel retailer.
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Walmart partners with Impossible Foods to offer customers meatless burger
July 31, 2020
Walmart is selling the Impossible Burger, made by Impossible Foods, in more than 2,000 stores as well as online and through its mobile app.
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CVS integrates PayPal, Venmo tech into checkout experience
July 31, 2020
CVS Pharmacy is integrating PayPal and Venmo QR code payment technology into its payment operations to provide customers a touch-free contactless option.
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Kohl's latest retailer to close stores on Thanksgiving
July 30, 2020
Kohl's is closing its stores Thanksgiving Day for both safety and convenience reasons, according to a company blog post.
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Disneyland Resort revamps face mask strategy
July 30, 2020
Just one day after Walt Disney World decided to ban face masks with valves, holes or mesh material, the Disneyland Resort is enacting the same face covering…
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TNS offers retailers EMV compliant connectivity solutions
July 28, 2020
With card schemes on board with the new April 2021 deadline for EMV compliance, convenience retailers can get more out of their automated fuel dispenser…
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Ace Hardware taps Medallia to boost customer, employee experience
July 28, 2020
Ace Hardware is deploying the Medallia platform, as well as Gallup professional services, in a quest to boost the customer and employee experience
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Target closing stores for Thanksgiving
July 28, 2020
Target stores will not be open this Thanksgiving due to the ongoing pandemic and the retailer's focus on making holiday shopping simple, safe and stress-free.
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Bashas' supermarkets deploy NCR's Emerald POS platform
July 27, 2020
Bashas' Family of Stores, which operates more than 100 stores, including Food City, AJ's Fine Foods, Eddie's Country Store, Bashas' and Bashas' Diné…
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Google ends online checkout commissions, adds PayPal, Shopify for pilot
July 24, 2020
Google announced that it will allow sellers to offer their products through the Buy on Google checkout experience without paying a commission, according to a…
read nowNavori Labs provides digital signage for Istanbul Airport
July 24, 2020
The Istanbul Airport in Turkey recently partnered with Navori Labs to deploy digital signage for DOOH advertising and information. The airport's advertising…
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Amazon launching robotic delivery to Tennessee
July 23, 2020
Amazon is deploying contactless delivery service to Atlanta and Franklin Tennessee via its Amazon Scout, an electric autonomous mobile robot.
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Online stationery retailer taps Kameleoon to boost visitor experience
July 23, 2020
Papier, an online stationery e-commerce store, is deploying Kameleoon technology to enhance the online customer experience and to be more nimble to react to…
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Walmart shuttering stores on Thanksgiving
July 22, 2020
It might just signal the end of what consumers view as the kick-off to Black Friday, and it might just be for one year, but Walmart won't be open Thanksgiving…
read nowAmerican Airlines to introduce touchless check-in kiosks
July 22, 2020
American Airlines plans to introduce a touchless check-in experience, according to a press release. Customers will be able to proceed to the gate…
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