Customer Experience News
Klarna teams with fashion influencers for video game shopping experience
August 18, 2020
Payments platform Klarna partnered with two social media influencers to create a pop-up virtual shopping experience in the Nintendo video game Animal Crossing.
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Circle K piloting contactless experience at Arizona store
August 14, 2020
Convenience brand Circle K is deploying technology from Standard to offer customers a touchless, autonomous checkout technology.
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Walmart, Instacart team on delivery partnership
August 13, 2020
Walmart and Instacart are teaming up on a pilot delivery strategy to provide same-day grocery delivery in the U.S..
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Last Blockbuster store transforms into temporary living experience
August 13, 2020
The last Blockbuster store in the world, situated in Bend, Oregon, is now serving as an Airbnb residence for local residents.
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Travel retailer taps Oracle cloud tech to boost customer experience
August 13, 2020
The Marshall Retail Group, a leading travel retailer in airports, casinos and resorts, is deploying Oracle Retail Xstore Office Cloud Service with the help of…
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Cannabis technology provider anna to roll out in 2 Colorado dispensaries
August 13, 2020
Anna, a cannabis technology provider, will roll out in two Colorado cannabis dispensaries this week: Strawberry Fields in Pueblo and Starbird in Southeast…
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Macy's expands Style Crew ambassador program
August 12, 2020
Macy's is expanding its Style Crew ambassador program to fashionistas across the U.S.
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Dollar Tree, Family Dollar reverse mask policy for third time
August 11, 2020
In early July, Family Dollar and Dollar Tree stores stated that facial masks were to be worn by vendors, employees, and customers in light of the ongoing…
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Lowe’s adding tool rental departments with self-serve kiosks
August 7, 2020
Lowe's will begin rolling out tool rental departments nationwide, creating a one-stop shop for all the tools and equipment Pros and DIY customers need to…
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Great Clips makes a commitment to safety
August 4, 2020
In a move to ensure stylists, staff and customers will be safe and comfortable the salon brand Great Clips is launching the GreatCare Promise.
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August 4, 2020
Watchfire Signs recently deployed a gateway digital signage display at the city gateway for North Myrtle Beach, South Carolina. The company deployed a…
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Walmart trimming corporate jobs as part of omnichannel strategy
August 3, 2020
Walmart is reportedly slicing corporate jobs as part of its quest to merge its online and physical businesses and become a stronger omnichannel retailer.
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Walmart partners with Impossible Foods to offer customers meatless burger
July 31, 2020
Walmart is selling the Impossible Burger, made by Impossible Foods, in more than 2,000 stores as well as online and through its mobile app.
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CVS integrates PayPal, Venmo tech into checkout experience
July 31, 2020
CVS Pharmacy is integrating PayPal and Venmo QR code payment technology into its payment operations to provide customers a touch-free contactless option.
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Kohl's latest retailer to close stores on Thanksgiving
July 30, 2020
Kohl's is closing its stores Thanksgiving Day for both safety and convenience reasons, according to a company blog post.
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Disneyland Resort revamps face mask strategy
July 30, 2020
Just one day after Walt Disney World decided to ban face masks with valves, holes or mesh material, the Disneyland Resort is enacting the same face covering…
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TNS offers retailers EMV compliant connectivity solutions
July 28, 2020
With card schemes on board with the new April 2021 deadline for EMV compliance, convenience retailers can get more out of their automated fuel dispenser…
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Ace Hardware taps Medallia to boost customer, employee experience
July 28, 2020
Ace Hardware is deploying the Medallia platform, as well as Gallup professional services, in a quest to boost the customer and employee experience
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Target closing stores for Thanksgiving
July 28, 2020
Target stores will not be open this Thanksgiving due to the ongoing pandemic and the retailer's focus on making holiday shopping simple, safe and stress-free.
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Bashas' supermarkets deploy NCR's Emerald POS platform
July 27, 2020
Bashas' Family of Stores, which operates more than 100 stores, including Food City, AJ's Fine Foods, Eddie's Country Store, Bashas' and Bashas' Diné…
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