Customer Experience News
Consumers love omnichannel retailers the most, claims survey
December 25, 2018
When it comes to shopping most consumers, 70 percent, like a brand that offers both online and in-store shopping experiences, according to a DXC Technology…
read nowNike NY flagship stocked high with customer personalization features
December 24, 2018
The Nike Fifth Avenue flagship in New York City features tons of ways customers can customize and personalize footwear and clothing, as well as innovative…
read nowRetailers must act to protect customer data
December 21, 2018
The Marriott data breach, which exposed 500 million guests' details over a four-year period, highlights the need for stronger identity proofing procedures and…
read nowKroger taps MoneyGram for bill payment services
December 19, 2018
MoneyGram has announced an agreement with Kroger to provide bill payment services inside the grocery chain's 1,900 Money Service locations, which include…
read nowCPR training kiosk debuts at Georgia World Congress Center
December 19, 2018
Visitors and employees at the Georgia World Congress Center in Atlanta will be able to learn lifesaving CPR thanks to an interactive "hands-only CPR" kiosk…
read nowGiant Eagle, Pittsburgh hospital team up on video conference kiosks
December 19, 2018
The University of Pittsburgh Medical Center is partnering with supermarket Giant Eagle to providing video conferencing kiosks in supermarket pharmacies…
read nowH&M Home debuts voice-enabled shopping, mobile payment via Google Assistant
December 18, 2018
H&M Home has launched a holiday gift guide partnership with Google that uses Google Assistant voice technology to allow ordering on mobile phones and…
read nowSolar-powered parking kiosks hit the street in Ohio
December 18, 2018
Columbus, Ohio, has installed solar-powered, touchpad parking kiosks from West Street to Long Street, according to Columbus Business First.
read nowStarbucks Reserve Roastery New York offers experiential experience
December 17, 2018
The Starbucks Reserve Roastery New York, which opened its doors Dec. 14, offers unique features including an Arriviamo bar boasting a curated menu of coffee…
read nowLightspeed debuts loyalty program for retailers, restaurants
December 17, 2018
Cloud point-of-sale maker Lightspeed is launching Lightspeed Loyalty, aimed at helping retailers and restaurants engage with customers and increase customer…
read nowAmazon expands free holiday shipping offer, free one-day shipping
December 17, 2018
Amazon Prime members now have free standard shipping through Dec. 18 and more have access to Prime free one-day shipping given the service is now available to…
read nowJCDecaux debuts ad platform at Changi Airport
December 17, 2018
JCDecaux Singapore, a subsidiary of outdoor advertiser JCDecaux, has launched its Digital Duty-Free Totem advertising platform at Changi Airport. It consists…
read nowInstacart, Whole Foods breaking up delivery partnership
December 14, 2018
The new year will bring about a breakup between delivery provider, Instacart, and Whole Foods, as the supermarket chain, now owned by Amazon, is severing its…
read nowCrowded stores, spend budget top holiday stressors, claims study
December 14, 2018
The top stressors for consumers during the holiday season are crowded stores and financial limitations, with long lines, out-of-stock items and online delivery…
read nowKroger launching food section in Walgreens stores
December 14, 2018
Kroger plans to put food departments, offering 2,300 items — everything from meal kits to frozen food items — in 13 Walgreen’s stores by early 2019.
read nowOmnichannel still in infancy stage, reveals research
December 14, 2018
While there's lot of activity when it comes to retailers and expanding delivery options, the "buy online, pick up in store" (BOPIS) isn't taking deep root as…
read nowKibo taps new leaders for digital transformation strategy
December 13, 2018
Cloud commerce player, Kibo, has made several new leadership appointments and roles related to enhancing the customer digital transformation journey.
read nowChanel's NY flagship boasts unique fashion accessory
December 12, 2018
Chanel’s New York flagship store, its largest boutique in the U.S., is sporting a special fashion accessory just in time for holiday: a 60-foot-long…
read nowSurvey: Retail store associates like tablets for enhancing customer service
December 11, 2018
A good majority of retail store associates, 66 percent, believe they can provide customers better service and improve the customer experience if they have…
read nowMall of America debuts Ellie the Elf concierge service for holiday shoppers
December 11, 2018
Those hitting the Mall of America in Minnesota for holiday shopping now have a new helper — Ellie the Elf.
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