Confirmit leader joins Rutgers CX program board

January 3, 2019

Shelly Chandler, vice president of customer experience consulting at Confirmit, has joined the leadership board for Rutgers University Customer Experience…

Juniper predicts $130B in card-not-present retail fraud

January 2, 2019

Retail workforce absence hinders employee engagement, claims report

December 28, 2018

Rampant unplanned retail store associate absence is detrimental to employee engagement, staff productivity, team morale and management stress, according to a…

rue21 taps Kibo e-commerce platform for omnichannel initiative

December 26, 2018

Fashion retailer rue21 plans to deploy Kibo's e-commerce platform and several solutions in early 2019 to support a multitude of fulfillment strategies aimed at…

Consumers love omnichannel retailers the most, claims survey

December 25, 2018

When it comes to shopping most consumers, 70 percent, like a brand that offers both online and in-store shopping experiences, according to a DXC Technology…

Nike NY flagship stocked high with customer personalization features

December 24, 2018

The Nike Fifth Avenue flagship in New York City features tons of ways customers can customize and personalize footwear and clothing, as well as innovative…

Retailers must act to protect customer data

December 21, 2018

The Marriott data breach, which exposed 500 million guests' details over a four-year period, highlights the need for stronger identity proofing procedures and…

Kroger taps MoneyGram for bill payment services

December 19, 2018

MoneyGram has announced an agreement with Kroger to provide bill payment services inside the grocery chain's 1,900 Money Service locations, which include…

CPR training kiosk debuts at Georgia World Congress Center

December 19, 2018

Visitors and employees at the Georgia World Congress Center in Atlanta will be able to learn lifesaving CPR thanks to an interactive "hands-only CPR" kiosk…

Giant Eagle, Pittsburgh hospital team up on video conference kiosks

December 19, 2018

The University of Pittsburgh Medical Center is partnering with supermarket Giant Eagle to providing video conferencing kiosks in supermarket pharmacies…

H&M Home debuts voice-enabled shopping, mobile payment via Google Assistant

December 18, 2018

H&M Home has launched a holiday gift guide partnership with Google that uses Google Assistant voice technology to allow ordering on mobile phones and…

Solar-powered parking kiosks hit the street in Ohio

December 18, 2018

Columbus, Ohio, has installed solar-powered, touchpad parking kiosks from West Street to Long Street, according to Columbus Business First. 

Starbucks Reserve Roastery New York offers experiential experience

December 17, 2018

The Starbucks Reserve Roastery New York, which opened its doors Dec. 14, offers unique features including an Arriviamo bar boasting a curated menu of coffee…

Lightspeed debuts loyalty program for retailers, restaurants

December 17, 2018

Cloud point-of-sale maker Lightspeed is launching Lightspeed Loyalty, aimed at helping retailers and restaurants engage with customers and increase customer…

Amazon expands free holiday shipping offer, free one-day shipping

December 17, 2018

Amazon Prime members now have free standard shipping through Dec. 18 and more have access to Prime free one-day shipping given the service is now available to…

JCDecaux debuts ad platform at Changi Airport

December 17, 2018

JCDecaux Singapore, a subsidiary of outdoor advertiser JCDecaux, has launched its Digital Duty-Free Totem advertising platform at Changi Airport. It consists…

Instacart, Whole Foods breaking up delivery partnership

December 14, 2018

The new year will bring about a breakup between delivery provider, Instacart, and Whole Foods, as the supermarket chain, now owned by Amazon, is severing its…

Crowded stores, spend budget top holiday stressors, claims study

December 14, 2018

The top stressors for consumers during the holiday season are crowded stores and financial limitations, with long lines, out-of-stock items and online delivery…

Kroger launching food section in Walgreens stores

December 14, 2018

Kroger plans to put food departments, offering 2,300 items — everything from meal kits to frozen food items — in 13 Walgreen’s stores by early 2019.

Omnichannel still in infancy stage, reveals research

December 14, 2018

While there's lot of activity when it comes to retailers and expanding delivery options, the "buy online, pick up in store" (BOPIS) isn't taking deep root as…