Customer Experience News
Amazon cashierless store may take flight in airports
December 7, 2018
The Amazon Go cashierless store concept may be moving into airports as the powerhouse omnichannel retailer is reportedly evaluating airport location options.
read nowJLL debuts its own retail brand at Minnesota mall
December 7, 2018
The Rosedale Center in Roseville, Minnesota is now home to "Rose & Loon," JLL's first 4,000-square-foot retail store. JLL is the largest third-party retail…
read nowSupply chain gaining importance in customer experience, reveals report
December 7, 2018
The role of the supply chain is viewed as the next big thing, given that a majority of retailers acknowledge it's impacting everything from greater efficiency…
read nowRetailers missing omnichannel opportunities reveals report
December 6, 2018
Digital shoppers are all about convenience, selection and data privacy and one of every three dollars is being spent online, according to the BigCommerce 201…
read nowWayfair debuts membership program boasting exclusive perks, saving opportunities
December 6, 2018
Wayfair's MyWay membership program aims to make shopping easier and more affordable by offering unique benefits as well as exclusive sales and discounts, free…
read nowDestini teams with Vengo on product sampling via vending machines
December 6, 2018
Destini, a product locator and store level intelligence platform for CPG brands across the U.S. and Canada, has teamed with Vengo, Inc., a provider of…
read nowOnline shoppers don't have much patience, reveals study
December 5, 2018
Retailers don't have as many chances for redemption with shoppers than they likely think, according to a Brightpearl report which reveals consumers aren't very…
read nowNordstrom expands gift pickup options
December 5, 2018
Nordstrom is expanding gift pickup options this holiday season way beyond store hours.
read nowToys R Us' Geoffrey now a Kroger toys salesperson
December 4, 2018
While Toys R Us is no longer a toy store giant, its well-known mascot, Geoffrey the Giraffe, is still going strong and not out of work.
read nowOffice Depot aiming to make holiday shopping an elfing good experience
December 4, 2018
The elf is back at Office Depot as is the retailer's 'Elf Yourself' holiday selfie campaign which now incorporates Facebook and its augmented reality filters.
read nowBlueFly, NeWants team up on gamified e-commerce platform
December 4, 2018
Luxury online fashion retailer BlueFly is working with e-commerce startup NeWants to develop a gamified e-commerce platform the companies say will shake up the…
read nowAmazon testing automated checkout in bigger retail stores
December 3, 2018
Amazon is testing its automated checkout technology for larger stores in Seattle, the Wall Street Journal reported on Sunday. The company has used the…
read nowMillions of customers potentially compromised by Marriott data breach
December 1, 2018
Marriott International Inc. is investigating a massive data breach that has potentially compromised personal data of up to 500 million customers of its parent…
read nowFAO Schwarz reopens NYC flagship toy store
November 30, 2018
Iconic New York toy store, FAO Schwarz, is back in business with a new flagship at Rockefeller Plaza in New York City.
read nowOutdoor kiosks coming to California retail district
November 30, 2018
City council members in Berkeley, California, have approved the installation of up to 31 kiosks on public sidewalks in the city's shopping district, according…
read nowKroger, Ocado customer fulfillment center coming to Ohio
November 28, 2018
Grocery retailer, Kroger, will establish its first customer fulfillment center, boasting digital and robotic capabilities, in Ohio via partnership with Ocado…
read nowLA market boasts an experiential shopping design
November 26, 2018
The newest Gelson's Market, located in Manhattan Beach, Los Angeles, boasts an innovative experiential shopping design aimed at elevating the customer…
read nowDomo debuts apps for optimizing retail, product performance
November 26, 2018
Cloud-based OS provider Domo is launching two new apps aimed at helping retailers better leverage data for improved decision making and business performance.
read now7-Eleven taps Citcon to offer Chinese payment options in Canada
November 26, 2018
7-Eleven Inc. is partnering with cross-border payment firm Citcon to start accepting Chinese mobile payment platforms WeChat Pay and Alipay at 35 Canadian…
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