Customer Experience News
Going to the mall? Prime parking may cost you
August 3, 2018
One of the most irritating aspects of shopping at the mall may soon be eliminated, but there will be a price to pay.
read nowAmazon Prime Day wasn't wonderful for everyone, claims survey
August 1, 2018
While Amazon clearly had a great Prime Day on a financial front, not every consumer had a fulfilling retail customer experience.
read nowAmazon expands Whole Foods Market delivery in Florida, New York
July 31, 2018
Amazon Prime members now have access to Whole Food Market delivery service in Miami, Fort Lauderdale and parts of New York City and Long Island, according to a…
read nowGuess? delivers Alipay mobile payments to retail stores
July 30, 2018
Guess? Inc., a global lifestyle brand and retailer, is partnering with Alipay to enable Chinese travelers visiting the U.S. to pay with the Alipay app when…
read nowMvix debuts digital signage network at Western Michigan University
July 30, 2018
Western Michigan University, based in Kalamazoo, Michigan, selected Mvix to deploy a digital signage network at the school. The network consists of 30 displays…
read nowGeorgia county deploys water, sewer bill payment kiosk
July 27, 2018
North Fulton, Georgia, residents can now pay county water and sewer bills at a payment kiosk and walk-up window at the Fulton County Customer Service Center at…
read nowNorth Dakota launches self-serve vehicle registration renewal kiosk
July 27, 2018
Drivers in Williston, North Dakota can renew vehicle registrations and license plate tabs at a self-serve kiosk installed by the North Dakota Department of…
read nowConsumers still wary about security with mobile banking, payments
July 26, 2018
Nearly 6 in 10 consumers pay bills on line, but half of this group have concerns about the security of doing so, according to Expectations & Experiences…
read nowUPS mulling hefty package delivery service option
July 25, 2018
The United Parcel Service is reportedly in talks with a trucking outfit regarding an at-home delivery option for big, bulky products.
read nowBritish supermarket goes quiet to boost CX for autistic patrons
July 24, 2018
Supermarket Morrisons, in the United Kingdom, is lowering the lights and piping in music for one hour on Saturdays to provide a quiet hour of shopping for…
read nowTarget prepping faster delivery for New York customers
July 24, 2018
New York-based Target consumers will soon have faster delivery options as the retailer is expected to offer same-day delivery on thousands of items by the end…
read nowWalmart teams up with Microsoft to drive digital innovation
July 24, 2018
Walmart and Microsoft are teaming up in a five-year partnership to drive digital transformation across Walmart, boost shopping speed and empower Walmart retail…
read nowStandard Cognition raises $11.2M to develop autonomous checkout
July 23, 2018
Standard Cognition, developer of an autonomous checkout system for retailers, has raised an additional $5.5 million in seed funding from CRV, bringing the…
read nowStudy: UK adults want innovative, digital payment experiences from banks
July 23, 2018
Online security and fraud prevention are top of mind with U.K. adults when it comes to bank services with 60 percent of them wanting 'peace of mind' when using…
read nowWalmart's Jet.com debuts same-day New York delivery
July 19, 2018
Walmart is using internal resources, specifically its e-commerce Jet.com division, for same-day delivery in New York City.
read nowMuseum of Natural and Cultural History deploys kiosk with IntuiLab software
July 19, 2018
The Museum for Natural and Cultural History at the University of Oregon has deployed an interactive touchscreen kiosk to show off historical Mesoamerican maps.
read nowHudson's Bay takes Ivanka Trump fashion off the shelves
July 18, 2018
Citing a lack of customer interest, Hudson's Bay has removed the Ivanka Trump fashion line from its website and plans to remove it from all stores by this fall.
read nowAmazon Prime members buy 100M items worldwide during Prime Day event
July 18, 2018
Amazon is celebrating its biggest global shopping event now that its annual Prime Day sales extravaganza has come to an end after 36 hours.
read nowBuild-A-Bear strives to make good on marketing promotion gone wrong
July 18, 2018
It wasn't a very warm and fuzzy customer experience the first time Build-A-Bear launched a new marketing promotion called "Pay Your Age" as part of its “Count…
read nowMacy's alerts customers to credit card data breach
July 17, 2018
A small number of Macy's.com and Bloomingdales.com customer data was breached between late April and mid June.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
