Customer Experience News
Fabletics to launch 75 new stores worldwide
July 13, 2018
Athletic apparel maker Fabletic, co-founded by actress Kate Hudson, is planning to reach 100 stores.
read nowWalmart taps ex-AMEX leader as chief customer officer
July 12, 2018
Walmart has created a new role, chief customer officer, and hired on a former American Express executive.
read nowTechnology playing starring role in better customer experience, claims report
July 11, 2018
Technology is becoming a more prominent aspect in shopping and dining and its success, as well as failure, is impacting the customer experience.
read nowWarby Parker expands Minnesota presence
July 10, 2018
After three years housed in the back of a men's shop Warby Parker is getting a bigger brick-and-mortar retail space in Minneapolis.
read nowBJ's debuts PayPal checkout services
July 10, 2018
BJ's Wholesale Club announced an integration on BJs.com with PayPal, PayPal Credit and PayPal One Touch, according to a press release.
read nowThe Container Store revamps with new tech, digital screens
July 9, 2018
The Container Store, based in Texas, is redoing its stores, with the first redesign taking place at its Dallas location.
read nowTarget launches curbside pickup to 200 more stores in Midwest
July 9, 2018
Amazon isn't the only retailer boosting its delivery channels.
read nowWalmart debuts 3D virtual shopping tour, ‘buy the room’ features
July 6, 2018
Walmart is launching two new ways for customers to shop, discover and be inspired by its home décor offerings.
read nowHuman nature big factor in retail customer loyalty, claims study
July 6, 2018
Creating an emotional connection with the customer can pay off for retailers as it drives deeper loyalty as well as increased customer retention and consumer…
read now99 Ranch Market accepting Alipay at North American stores
July 5, 2018
99 Ranch Market, one of the largest Asian supermarket chains in the U.S., has announced a partnership with Alipay that will enable customers to pay for items…
read nowContent Analytics, 1WorldSync join forces to optimize retail sales, conversion
July 4, 2018
Content Analytics and 1WorldSync are partnering to meld their respective technology so that customers get a wider range of analytics and product content…
read nowLush goes naked to eliminate plastic waste
June 29, 2018
Lush, a cosmetics and beauty retailer, has launched a "naked" store in a quest to reduce the increasing global plastic waste phenomenon.
read nowCVS Health expanding delivery service
June 28, 2018
CVS Health will offer nationwide prescription delivery, as well as one and two-day home delivery for some specific items for a cost of $4.99.
read nowAmazon creates a special Alexa for the hospitality industry
June 27, 2018
There is now a special Amazon Alexa coming to hotels and motels that will help guests order anything from food to more towels and even make dining reservations.
read nowUnder Armour taps flexReceipts to boost customer engagement after the sale
June 26, 2018
Global athletic performance retailer Under Armour is deploying flexReceipts across its locations in North America to boost the post-sale engagement opportunity.
read nowConsumers love dynamic pricing, reveals report
June 26, 2018
A good majority of shoppers, 65 percent, are embracing dynamic pricing in the retail store, especially if it saves money and reduces waste, according to a new…
read nowStaples to be home to TSA PreCheck centers
June 26, 2018
Consumers needing to enroll in the TSA PreCheck program will soon be able to do it at Staples locations as the retailer expects to open 50 service enrollment…
read nowAI in the mainstream but consumers demanding transparency
June 22, 2018
Two out of three Americans are somewhat familiar with artificial intelligence with 32 percent feeling positive toward the technology but a good majority, 8…
read nowAmazon goes to the hub for delivery
June 22, 2018
Amazon is launching yet another product delivery option, this one called Hubs by Amazon, aimed at consumers living in apartments and homes.
read nowSurvey: Young shoppers care about brand values
June 21, 2018
Young consumers care about brand values, even more than their products, according to a Euclid survey.
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