Customer Experience News
Survey: Keeping up with change, customer needs are big retail challenges
September 6, 2018
Striving to meet, and exceed, the retail customer’s expectations and keeping up with change is the top challenge retailers are facing today, according to a new…
read nowHeads up SMB retailers: Shoppers like your text
September 5, 2018
More than half, 56 percent, of consumers want to text with the small to mid-size retailer and 53 percent of SMBs want to text other retailers more often.
read nowUK courier pilots self-serve kiosks for sending parcels
September 5, 2018
Customers at three U.K. depots will be able to pay for parcel shipment at Parcelforce Worldwide self-serve kiosks during a trial that will run from today…
read nowTrouble buying kid footwear? There's an app for that
September 4, 2018
Finding and determining a good shoe wear fit for kids isn't easy.
read nowRetailers see a rosy online revenue path ahead
September 3, 2018
An e-commerce performance report reveals 91 percent of retailers expect online revenue growth this year and will be doubling down on the mobile and…
read nowForever 21 debuts visual search for shoppers
August 30, 2018
Forever 21 has launched a "Discover Your Style" visual search channel on its web and mobile sites in a partnership with Donde Search.
read nowDan Shull new VP of commerce, experiences at REI
August 29, 2018
Technology veteran Dan Shull has been named REI's first vice president of commerce and experiences and will oversee customer experience across all tech…
read nowVivitek launches NovoTouch interactive display update
August 27, 2018
Vivitek has released version 3.0.0 of its interactive display NovoTouch, featuring NT LiveScreen and NT LiveReceiver for screen-to-screen mirroring among…
read nowPoor communication hinders customer loyalty, reveals survey
August 27, 2018
Companies lacking effective communication with their customers and clients are at risk of losing those customers, according to a Harris Interactive survey…
read now
Mercedes-Benz integrates BrightSign players into pop up store displays
August 24, 2018
Mercedes-Benz recently opened two pop-up stores in malls in Miami and Chicago. The company also deployed 60 displays, which are powered by BrightSign's HD22…
read nowLove Ellen? So does Walmart
August 24, 2018
Walmart will launch a women's fashion line in partnership with talk show maven Ellen DeGeneres.
read nowNew York airport to house new retail shops
August 16, 2018
Terminal B at New York's LaGuardia Airport will soon boast a new "state-of-the-art" look featuring new retail and services.
read nowNew Square developer tools aimed at custom, in-person checkout experiences
August 15, 2018
Square has released a set of developer tools for building custom, in-person checkout experiences, according to a press release.
read nowLong lines, complexity lead to online cart abandonment, reveal survey
August 15, 2018
A good majority of online shoppers, 87 percent, will abandon their shopping cart if the checkout process is too long or too complicated, according to a Splitit…
read nowSleep Number launches Manhattan store
August 15, 2018
Sleep Number, a mattress and bedding retailer, has a new location in New York. The store is located in the Flatiron District in Manhattan.
read nowAustralia footwear chain offers same-day delivery
August 13, 2018
Accent Group, which operates 350 Australian-based footwear stores, is deploying same-day delivery.
read nowWhy a consumer 'win back' effort requires a strategy
August 10, 2018
New Paytronix research reveals that when it comes to winning back consumers a one-on-one campaign will likely drive the best result.
read nowAmazon, Walmart not making strong emotional connection with consumers
August 9, 2018
A report listing out the top 50 U.S. brands ranked by emotional connection reveals no leading retailer in the top five or even the top 10.
read nowConsumer security fears overshadow future of biometric payments
August 8, 2018
Consumer security concerns could jeopordize the future of biometric payments, which are otherwise poised for growth, according to a new report from secure…
read nowStarbucks teams with Alibaba to expand through China
August 3, 2018
Starbucks Coffee Company and Alibaba Group Holding have partnered to create Starbucks Delivery Kitchens for delivery order fulfillment and personalized online…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
