Customer Experience News
Gift card purchases not always a last-minute consumer purchase
October 1, 2018
Consumers are not buying open-loop gift cards in a last minute gift decisions, and in fact 73 percent plan the gift card purchase in advance, according to a…
read nowLong lines, frozen e-commerce check-out top 'shopping stressors'
September 27, 2018
When it comes to shopping, U.S. consumers don't like long queues in the store or frozen check-out during online shopping and both are top 'shopping stressors,…
read nowGood number of Gen Z shoppers like brick-and-mortar more than online retail
September 27, 2018
While e-commerce may be exploding a new Profitect survey claims 42 percent of Gen Z shopers (those ages 18-22) like hitting a retail store versus an online…
read nowNew York boutique offers a luxury experience for men buying activewear
September 26, 2018
Preview is a men's activewear retailer offering a luxurious fashion take on work out gear with a quest to mesh online lifestyle and wellness brands with…
read nowBluefly partners with 4Cite to spur customer response, influence purchase behavior
September 26, 2018
Fashion marketplace Bluefly is partnering with 4Cite, a people-based identification and insights service provider, to gain insight for driving consumer…
read nowRetail customers love transparency, reveals report
September 24, 2018
Retail, grocery and restaurant consumers love transparency so much it can result in a stronger brand loyalty, according to The Transparency Imperative report…
read nowRetailers embracing AI to transform supply chain, reveals study
September 24, 2018
Retailers believe AI technology can help overcome supply chain management challenges, such as disconnected systems and poor demand forecasting.
read nowAmazon expands Whole Foods Market delivery once again
September 21, 2018
Amazon Prime members in Charlotte, Las Vegas, Memphis, New Orleans, Phoenix, Raleigh, Seattle, Tucson, Nashville and Oklahoma City now can tap the Whole Foods…
read nowCashierless store dealing with a few glitches
September 20, 2018
A cashierless store in San Francisco is working out a few glitches as it strives to best Amazon's Amazon Go.
read nowANC launches digital media network at the Howard Hughes Pier 17
September 18, 2018
ANC recently installed a digital media network at The Howard Hughes Corp's Pier 17 retail location in Lower Manhattan. The network includes more than 2,00…
read nowMobile payments for cannabis dispensaries in the works
September 17, 2018
Virtual Crypto Technologies Inc. has announced plans to develop a cryptocurrency payment product for cannabis dispensaries. The company intends to offer this…
read nowRobotic dispenser lets customers buy cannabis
September 17, 2018
Greenbox Robotics, a Marina del Rey company founded in June 2017, wants to bring automation to the cannabis market by using a self-serve kiosk to dispense…
read nowFirst Hawaiian Bank debuts Alexa voice banking
September 14, 2018
Fiserv has helped First Hawaiian Bank develop a skill for Amazon Alexa.
read now7-Eleven launches Apple Pay, Google Pay mobile payment options
September 12, 2018
You can now buy 7-Eleven pizza, coffee, slurpees or anything else off the retail convenience store's shelves using Apple Pay and Google Pay.
read nowNYC may be getting its own Amazon Go store
September 12, 2018
Amazon is reportedly eyeing New York City as the next location for its cashierless Amazon Go retail store.
read nowSurvey: Personalization, seamless shopping is more critical than ever
September 12, 2018
Seamless, ubiquitous shopping is viewed by nearly every retail leader (94 percent) as a transformative strategy and change moment for the retail industry.
read nowEnVista launches experiential interactive retail store, tech lab
September 11, 2018
Global consulting and software solutions firm enVista has launched an experiential lab, retail store and tech environment that will help its retail clients…
read nowL'Occitane debuts experiential concept store
September 11, 2018
Natural cosmetics maker and retailer L'Occitane has opened an Provence concept store on Fifth Avenue in New York City.
read nowHuman connection still tops with shoppers, retailers
September 6, 2018
Retail shoppers prefer real-person interaction over chatbots when it comes to customer service and 66 percent of consumers view customer service as important…
read nowAmazon expands Whole Foods delivery once again
September 6, 2018
Amazon Prime members in 28 cities can now tap quick delivery from their Whole Foods Market.
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