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Customer Service News & Media

The new chapter of bookstores: From retail to experience

by Clare Jones — Outreach Manager, CUSTOM NEON PTY LTD

Retail as we know it is shifting. Across industries, stores are no longer just points of sale, they’re experiences.

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German grocer deploys interactive touchscreen kiosk powered by eyefactive

May 26, 2026

Edeka Jensen, a grocery store located in Uetersen, Germany, near Hamburg, has partnered with eyefactive to deploy an interactive touchscreen kiosk solution at…

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Let's Talk Retail Episode 7: Part 2: How a Mobile First Strategy Enhances the Retail Journey

Take a closer look at how a mobile-first strategy is reshaping the retail experience. This video explores how connected technologies, flexible service models…

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Sam’s Club launches enhanced tier to Express delivery

May 25, 2026

Sam's Club has launched enhanced express delivery that offers delivery in an hour or even less.

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How accessible packaging is changing the retail experience

by Andy Meadows — Vice President of Product, Loftware

Walk through any store and you’ll see QR codes on packaging, connecting shoppers to recipes, promotions and brand information. But for millions of consumers…

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Case Study: How Fast4shop reshapes the pharmacy visit

Behind the scenes, Fast4shop delivers real-time, unit-level inventory and expiry-date visibility, helping pharmacies protect margins and keep essential…

Presented by Zebra Technologies

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Ace Hardware debuts AI-powered assistant

May 21, 2026

Ace Hardware has deployed a AI-powered assistant, called 'Hey ARMA,' aimed at helping store associates better serve customers in real time.

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C-store RaceTrac redefines loyalty via enhanced rewards program

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

RaceTrac, a leading convenience store retailer, partnered with Capillary Technologies, an AI-powered loyalty solution provider, to enhance the RaceTrac Rewards…

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Amazon drone delivery slated for upstate New York

May 18, 2026

Amazon is aiming to provide drone delivery in under two hours to the Syracuse, New York area.

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Ahold Delhaize USA expands digital commerce capabilities

May 15, 2026

Grocery retail group Ahold Delhaize USA is partnering with SmartCommerce to expand Click2Cart across its five omnichannel U.S. grocery brands.

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Ulta Beauty joins Uber Eats platform

May 13, 2026

Ulta Beauty is now on Uber Eats, offering its beauty essentials nationwide.

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Why the best retail technology makes associates more, not less, visible

by Tim McCracken Jr. — Chief Revenue Officer, SOLUM America

The human element isn't something you bolt on through training or policy alone. It's shaped by how the store operates day to day.

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Costco tweaks its iconic hot dog deal

May 12, 2026

Costco is still selling its well-known, and beloved, $1.50 hot dog deal (a quarter-pound all-beef dog and a 20-ounce soda with endless refills) but the…

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Mobility at the forefront: How mobile POS is redefining specialty retail

Mobile POS is reshaping specialty retail at the moment of decision. Retailers are equipping associates to assist customers, complete transactions anywhere in…

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Amazon adds Ozempic to pharmacy kiosks

May 8, 2026

Amazon Pharmacy is expanding its diabetes treatment offerings by adding the pill version of Ozempic to its pharmacy platform and select kiosks, while also…

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Disneyland deploys facial recognition tech

May 7, 2026

Disneyland has installed facial recognition technology at some entrances to the California park in a quest to stop fraud and speed up visitor re-entry.

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Vitamin Shoppe leader talks delivery strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Leanna Buttner, senior director of digital commerce for The Vitamin Shoppe, shares insight on the retailer's strategy to expand same-day delivery into its own…

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Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

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Bookstore promos shop with vending machine

May 5, 2026

A book vending machine has launched at Krog Street Market in Atlanta, according to a Secret Atlanta report, offering readers a convenient way to pick up books…

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How digital signage is changing hospitality customer experience

by Bradley Cooper — Editor, Connect Media

Going forward, hospitality AV will be more connected, more intelligent and more immersive than ever before. Systems will increasingly operate as part of a…

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