Macy's, Wal-Mart chiefs: Customer experience is all about people

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

People are the secret to retail success and creating a customer experience for the 21st century means retail industry must transform its approach to lure new…

Dirty Lemon taps text as direct sales channel

January 31, 2017

A wellness beverage retailer is selling product direct to consumers via text messaging — a channel it claims also makes for a personal retailer-consumer…

7 under-the-radar retail trends for 2017

by Bryan Pearson — President, LoyaltyOne

Will men and artificial intelligence define retail in 2017? Possibly. Considering the activities in retail today, several experts shared what unexpected trends…

Harnessing mobility in retail: 5 challenges to overcome

Retailers have a number of digital sales channels and a plethora of mobile marketing technologies to choose from. That said, when building a mobile marketing…

3 Ways to Optimize Labor Efficiencies and Cut Costs

Operators are facing high turnover rates and new regulatory pressures, making the task of managing labor costs increasingly more difficult. There are steps…

HP debuts new tools to help retailers boost customer experience

January 26, 2017

HP is debuting its HP Elite x3 Mobile Retail Solution and the HP MX12 Retail Solution, both aimed at helping retailers improve the customer experience and…

Neiman Marcus launches voice-controlled wearables for better communication

January 26, 2017

Neiman Marcus Last Call Stores are deploying voice-controlled wearables to help spur better communication within its luxury fashion retail operation.

Target’s digital chief: We’re not technology slackers any longer

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

If there is one message Target's EVP, CIO and Chief Digital Officer, Mike McNamara, wants heard loud and clear, it's this: Target is no longer a laggard when…

UX university: 4 retailers getting the user experience right

Customer loyalty requires more than offering a customer a free coffee every time they buy 10. There’s no middle ground any longer as user experience is key for…

5 key success factors for 'omnichannel as the new normal'

by Chris Petersen — Owner, IMS

Chris H. Petersen explains why assorting the hottest products is not enough to win today's consumers.

Disney Magicband-style experience coming to Carnival cruises

January 10, 2017

Princess Cruises, a global cruise line and tour company, announced last week at CES in Las Vegas that it will be the first Carnival Corp. brand to feature the…

Amazon makes meal reordering easier than ever

January 6, 2017

Amazon Prime members can now voice-order restaurant orders via Amazon Restaurants on Alexa-enabled devices, including Amazon's Echo and Dot. Customers can…

Shoppers are loving mobile messaging apps, claims new study

January 5, 2017

Retailers may want to consider bolstering mobile messaging communications with consumers as a new study reveals 51 percent of messaging users view it more…

Retailers striving to beat Amazon must perfect the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

To avoid losing more market share to Amazon, competing e-commerce and brick-and-mortar retailers must perfect the customer experience from the moment a…

Convenience for retail consumers will demand innovation in 2017

2016 was an interesting year in retail. Many established brands died a bricks and mortar death. While many thought this signaled the demise of the physical…

Mall of America taps kiosks to help shoppers find their way around

December 20, 2016

The Mall of America in St. Paul, Minnesota is deploying six interactive wayfinding kiosks to help shoppers needing assistance.

Is your CX language up to par? If not, it may be hurting the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There are many aspects to customer experience and a big one not often mentioned is language. As one consultancy's report reveals, poor language is translating…

Jewelry etailer reaping big rewards with price negotiation tool

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers love a bargain and, as one online jewelry retailer is learning, consumers love to negotiate on price.

Want some 'lettuce' with your cabbage? Indian grocery service adds cash delivery

December 15, 2016

India's on-demand e-commerce grocery delivery service Grofers has partnered with Yes Bank, the nation's fifth largest private financial institution, to provide…

Report: Consumer-centric marketing can boost customer satisfaction

December 14, 2016

A customer-first marketing strategy can go a long way toward boosting customer satisfaction.