Brits throw fits over slow tech, survey finds

July 14, 2016

Impatience is the word of the day in Britain, at least when it comes to technology.

Pizza Hut instant-chats customers

July 13, 2016

Pizza Hut, along with leading SaaS platform tech company, Conversable, said the chain has launched a new Pizza Hut social ordering platform or "chatbot" that…

Amazon heading back to school in Illinois

July 13, 2016

Amazon is teaming up with the University of Illinois at Urbana-Champaign to open Amazon@Illinois, a staffed pick-up location in the Illini Union Bookstore on…

PetSmart picks Manhattan Associates to implement new omni and digital strategies

July 11, 2016

Manhattan Associates announced that PetSmart has selected its Enterprise Order Management Solution (OMS) to help PetSmart deliver omni-channel shopping and…

Live webinar: How to leverage your company's brand value as promotional incentives

July 11, 2016

Gift cards have remained popular for many years, and recent research by Blackhawk Network reveals that 74 percent of shoppers hope to receive gift cards this…

Talking With: Clicktale VP Michal Harel on customer experience trends

Customer experience should be about ease of use, but often a retailer's focus is off-point, according to Clicktale VP Michal Harel, who shared her insight on…

Talking With: Kevin Meagher, IoT innovator, on IoT in the retail experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

One of the biggest buzzwords of 2016 is the Internet of Things. Kevin Meagher, former VP and general manager of Lowe’s IoT Smart Home initiative, talks about…

Hey Amazon, Walmart is fighting back

June 30, 2016

Amazon Prime continues to baffle Americans with their incredibly fast shipping and delivery. Today, retailers are forced to compete with a company that seems…

Why offering more payment options should be a priority for retailers

When making such major life purchases as houses and cars, consumers usually have access to financing. But what happens when they seek flexible payment options…

Delivery a big part of customer experience, reveals survey

June 29, 2016

More than half, 66 percent, of online consumers said the delivery experience is critical and that poor delivery could easily prompt them to hit another…

Video: Retailers dive into technology at Interactive Customer Experience Summit

by Cherryh Cansler — Publisher, FastCasual.com

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Fashion retailers beware: A bad fit for shoppers is a bad thing for business

June 28, 2016

Fit, as in clothing fitting the body, is a crucial aspect for consumers and retailers should be aware that a poor fit isn't a good thing in the customer…

Check out highlights from ICX Summit in Dallas

The 2016 Interactive Customer Experience Summit featured almost three days of education, networking and tours.

US Bank taps former Best Buy exec to lead omnichannel-experience team

June 22, 2016

U.S. Bank has hired Beau Gray to lead its omnichannel-experience team. Gray, who has over 15 years of background in retail customer experience, most recently…

Author Gary Magenta debuts customer loyalty tome

June 22, 2016

The book,"720 Haircuts- Creating Customer Loyalty That Lasts A Lifetime," is the true story of a man who drove a 100-mile roundtrip for a haircut at the same…

Talking With: Stratacache VP Jeff Griffin on digital media trends, the game-changer to come

by Lyle Bunn — Strategy Architect, BUNN

Retail experience industry expert Lyle Bunn talks with Jeff Griffin as Griffin joins forces with Stratacache,

Cadillac Fairview rolls out new technology for retail center

June 16, 2016

Cadillac Fairview is providing turn-by-turn navigation, upgraded guest Wi-Fi and access to its CF SHOP! text concierge services in retail centers in…

The Container Store implements new Theatro wearable technology in 70 stores

June 16, 2016

Dallas-based storage and organization retailer The Container Store is using wearable technology that provides its employees with SKU look-up and immediate…

Retail ATM app promises greater efficiency, error code assistance

June 14, 2016

A new app designed to help simplify ATM management for merchants is available from Nautilus Hyosung America. The MoniMobile app promises to make management of…

Study: Brand loyalty programs fastest route to a millennial's heart

June 8, 2016

Loyalty programs are proving valuable with consumers and are paying off in more ways than one.