Retailers move toward frictionless checkout

Tom Chittenden, NCR VP and general manager of retail solutions, says retailers striving for a frictionless checkout must consider strategic business objectives…

The role of data integrity in building a unified commerce customer experience

Abnesh Raina, PlumSlice Labs founder and CEO, explains why accurate product data management is essential for retailers looking to stay ahead of the…

Ways small retailers can thrive in a world of retail giants

by Chris Petersen — Owner, IMS

Blogger Chris Petersen says that when a retailer doesn't have the resources or infrastructure, the best way to compete with Amazon is do something different.

Kmart: Bring your Toys R Us gift cards to us

May 1, 2018

As Toys R Us continues to move forward in its reorganization and bankruptcy process, fellow retail competitor Kmart is offering to help consumers who may be…

How to set a return policy that works for the customer and you

Sam Kliger, KWI CEO, explains why there is no one-size-fits-all approach when it comes to retail return policies. The policy is an important part of a…

Electrify America prepping EV stations for Walmart, Target

April 27, 2018

Electrify America will install "ultrafast" electric vehicle chargers at more than 100 retail, convenience and refueling locations across the U.S., including…

Amazon Prime members now have car trunk delivery option

April 27, 2018

Amazon Prime members owning a technology compatible vehicle can now have deliveries dropped in the car trunk via Amazon's Key app and either GM's OnStar…

How Target is embracing the human touch to beat the competition

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Instead of resisting change when new competitors such as e-commerce retailers and on-demand delivery services came into the market, Target is investing in its…

The future of retail: More tech and even more human

Matt Matsui, senior vice president of products and strategy at Calabrio, says digital transformation isn't just coming — it's finally here and retailers must…

Amazon shuttering Whole Food's reward program

April 25, 2018

Fulfilling a statement made early on following its acquisition of Whole Foods, Amazon is closing down the grocer's less than one-year old rewards program and…

Mobile pay, AI, biometrics bringing new muscle to automatic merchandising

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The National Automatic Merchandising Association trade show floor featured POS equipment tailored to a consumer who is comfortable with mobile payment, and…

Wayfair launches one-day Way Day retail shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There's Black Friday and Cyber Monday and now comes Way Day, which will take place April 25 at Wayfair.com. The retailer is launching its own retail 'holiday…

Meijer hops on scan-and-pay bandwagon

April 23, 2018

Meijer is the latest supermarket chain to jump on the shop-and-scan bandwagon and will roll out the technology to all its stores by the end of the summer…

Target launches drive-up pickup service

April 23, 2018

Target is offering customers a new way to grab what they need from the retailer with its new "Drive Up" service available in Florida, Texas and throughout the…

Evolving payments tech challenges merchants to keep pace with shoppers' expectations

by Will Hernandez — Editor, NetWorld Media Group

Retailers must be aware of what's changing in payments to better serve their customers. That was the overarching message to retailers from a group of…

Walmart building, remodeling and tapping interactive displays

April 19, 2018

Walmart is building 20 new stores and remodeling hundreds of existing locations, mostly in Florida and Texas, with new designs on everything from aisle layout…

Amazon offering in-home gadget service

April 19, 2018

On the heels of announcing a partnership with Best Buy to sell its Fire-enabled televisions, Amazon is reportedly also setting up its own 'Geek Squad…

Amazon partners with Best Buy on Amazon Fire TV strategy

April 19, 2018

Amazon is partnering with Best Buy in an exclusive agreement to sell its Amazon Fire smart televisions sold via Best Buy's Insignia brand and Toshiba.

Are you an innovative customer whisperer?

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip R. Bell explains why retail success starts with customer intelligence that provokes insight, not just customer information, and includes shifting the…

How major mergers are changing your favorite private brands

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson ponders what will happen to the Whole Foods brand now living under the ever expanding Amazon umbrella.