IoT proving valuable in driving customer experience, savings and operational efficiencies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save…

Study: Consumers receptive to chatbots

March 30, 2017

A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from…

The future of retail: Thinking small

Leading retailers are beginning to make sweeping changes to keep up with consumer demands. In the past six months retailers like Amazon, Target and Kroger have…

How To: Improve digital product content to boost customer experience, sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Today's retailers are missing out on sales due to a poor digital product content strategy which not only results in a weak customer experience but puts a dent…

Supermarket puts nutritionists into the aisle

March 24, 2017

In a quest to provide better customer service and enhance the shopping experience, one supermarket is expanding its staff of nutritionists in store locations.

British market offers a special check-out lane for shoppers suffering from dementia

March 24, 2017

A British supermarket chain, Tesco, is piloting a new check-out line for shoppers suffering from dementia or Alzheimer's in order to make the shopping…

4 ways to retain infrequent retail customers

As most business owners know, the cost of acquiring a new customer is much higher than retaining a current buyer. It's why companies put a lot of effort into…

Retailers losing big bucks by not getting personal, reveals survey

March 21, 2017

Retailers could boost revenue by 5 percent if they stepped up their game when it comes to customer experience and providing personalized service.

Retailers eager to embrace IoT, automation high on investment list

March 16, 2017

Retailers are hungry for Internet of Things technology with 70 percent of decision makers ready to make changes to adopt IoT and 65 percent planning to invest…

Kagan: Fixing your app to improve customer experience

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Bottom line, smartphone technology and apps are an incredible way to reach customers in new and creative ways. Use technology in new ways to give the customer…

Pandora deploys digital receipts for UK locations

March 14, 2017

Jewelry brand Pandora is deploying digital receipts at its 220 U.K. locations and the Ecrebo technology is enabling the brand to capture customer data at point…

Forget just selling products: Customer experience is king

In a world where anyone can whip up an e-commerce site and begin selling in a matter of hours, merely taking products to market just isn't good enough anymore.

Easing the pain of shipping: 5 tips to optimize shipping solutions

For many customers, online shopping is exciting (or, at the very least, more enjoyable than leaving the house to visit a store). Actually, receiving the…

Simon deploys interactive mapping to boost customer experience

March 10, 2017

Retail real estate giant Simon has deployed digital interactive mall maps on all its websites in a quest to help shoppers easily navigate the company's retail…

Why a customer-centric retail model is key to beating digital competition

Rental car companies can effectively respond to competition by adopting the successful strategies and best practices digital retailers use to engage customers…

Bankers will spend more on CX this year, reveals report

March 8, 2017

The banking industry is planning to expand spend on customer experience initiatives with more than half boosting the CX budget, according to a new Computer…

Costco, Dillard's tops in satisfying consumers, reveals report

March 6, 2017

When it comes to customer satisfaction, department store Dillard's and Costco are tops, with both scoring 83 out of 100 on the American Customer Satisfaction…

Report: Wal-Mart piloting convenience store strategy

March 3, 2017

Wal-Mart is reportedly piloting a convenience store in Texas, complete with hot dogs and the familiar ICEE machine found at other top brand convenience…

Don't miss: Live webinar on how in-store customer experience starts and ends with the network

With today's consumers tapping devices before they hit a brick-and-mortar or hop online to shop, retailers need to ensure apps are performing well and the…

Amazon tops when it comes to corporate reputation

March 2, 2017

When it comes to corporate reputation Amazon is tops, ranking first for the second consecutive year on the annual Harris Corporate Reputation Poll.