Bankers will spend more on CX this year, reveals report

March 8, 2017

The banking industry is planning to expand spend on customer experience initiatives with more than half boosting the CX budget, according to a new Computer…

Costco, Dillard's tops in satisfying consumers, reveals report

March 6, 2017

When it comes to customer satisfaction, department store Dillard's and Costco are tops, with both scoring 83 out of 100 on the American Customer Satisfaction…

Report: Wal-Mart piloting convenience store strategy

March 3, 2017

Wal-Mart is reportedly piloting a convenience store in Texas, complete with hot dogs and the familiar ICEE machine found at other top brand convenience…

Don't miss: Live webinar on how in-store customer experience starts and ends with the network

With today's consumers tapping devices before they hit a brick-and-mortar or hop online to shop, retailers need to ensure apps are performing well and the…

Amazon tops when it comes to corporate reputation

March 2, 2017

When it comes to corporate reputation Amazon is tops, ranking first for the second consecutive year on the annual Harris Corporate Reputation Poll.

Beer, wine may soon hit Amazon Go store shelves

March 1, 2017

Shoppers will likely soon be able to pick up wine and beer while browsing the salad, food and snack aisles at Amazon Go store in Seattle.

Amazon expands food delivery service

February 28, 2017

Washington, D.C. Amazon Prime members can now get deliveries from 150 restaurants, including Osteria Morini, Bolt Burgers, Pizza Mart and Maketto, according to…

Bloomingdales, Altar’d State share associate training success stories

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The two retailers are tapping a gamification-focused employee training platform and achieving way beyond a more knowledgeable workforce.

5 key distributor opportunities in an omnichannel world

by Chris Petersen — Owner, IMS

For today's consumers, omnichannel is their "new normal." They now shop and purchase anytime and everywhere. What this means for traditional retailers is that…

Study: Customer service supplants sales as job No. 1 in retail banking

February 24, 2017

Boosting sales results is no longer job one for North American banks. These financial institutions now believe  cultivating customer relationships is their top…

Unisys rises to omnichannel banking challenge with Elevate

February 24, 2017

Unisys Corp. has unveiled Elevate by Unisys, an end-to-end digital banking software platform and suite of applications designed to deliver an omnichannel…

Why retail Is the ultimate social platform

The impulse to socialize at the market lives on — witness the late 20th century phenomenon of "hanging out at the mall," or the 21st century rise of farmers…

Ignoring personalization can cost a retailer, reveals survey

February 23, 2017

Better customer experience can boost a retailer's revenue by 5 percent and retailers missed out on $150 billion in payback last year in failing to provide…

Research: More big companies are gungho on CX

February 22, 2017

A new Temkin Group report reveals customer experience investments are on the rise and good return-on-investment last year is spurring greater attention and…

Newegg expanding into China, 19 other countries

February 20, 2017

Newegg plans to launch online marketplaces in nearly two dozen countries, including China, this year.

The art of balancing workplace automation

The buzz about bots is on the rise. No, not the all-knowing Isaac Asimov supercomputers. The 1-800-number variety that never seems to detect any urgency in the…

3 compelling reasons to attend ICX Summit in June

The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just…

Survey: Big opportunity for retailers embracing chatbot technology

February 17, 2017

Retailers have big potential for boosting customer satisfaction and driving better overall customer loyalty if they embrace chatbots and text messaging.

Amazon's Treasure Truck banking on retail consumer whimsy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the New York Times describes Amazon's Treasure Truck as another of Amazon's "puzzling retail experiments," it can be viewed as Amazon's continuing effort…

FastCasual's parent company launching FoodTruckOperator.com

by Cherryh Cansler — Publisher, FastCasual.com

Networld Media Group will launch FoodTruckOperator.com on April 1. It will cover industry trends and news, profile business owners and explore the technologies…