Consumers hungry for contactless checkout at Whole Foods and hope Amazon delivers

July 25, 2017

Consumers are hoping that once Amazon acquires Whole Foods, the online mega retailer will provide cashier-free checkout and a much improved grocery store experience.

That's the feedback from a ChargeItSpot poll regarding the deal, according to a CNBC report.

"Our survey found that shoppers want the Amazon-Whole Foods merger to upgrade the grocery store experience with additions of useful technology," ChargeItSpot's CEO Doug Baldasare told CNBC.

The ChargeItSpot poll asked 900 shoppers what should change at Whole Foods once Amazon owns the stores. Also at the top of the list are in-store pickup for Amazon purchases and lower prices, notes the survey.

As Retail Customer Experience has reported, Amazon is already piloting a cashier-less checkout via Amazon Go at a Seattle store.


Topics: Automated Retail / Vending, Customer Experience, Customer Service, Marketing, Merchandising, Omnichannel / Multichannel, POS, Shopper Marketing, Store Design & Layout, Supermarkets & Grocery Stores, Technology, Top 100 Retail

Companies: Amazon, Whole Foods


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