Amazon drone delivery dream now a reality in UK

July 26, 2016

Amazon is going drone in the U.K. as it's kicking off a trial service program.

The ICX Interview: Richard Ventura, NEC Display Solutions of America

by Christopher Hall

Richard Ventura, vice president of business development and solutions for Director-level ICX Association member NEC Display Solutions of America, talks about…

September is prime time holiday season kick-off time

July 21, 2016

Retailers aiming to cash in come the lucrative holiday sales season need to be getting in gear now as a new study reveals the arrival of fall is prime time to…

Tips on merging in-store, online retail personalities

One of the biggest issues facing retailers is how to merge in-store personalities with online ones. We're not talking about the same colors and logos and…

3 steps to cutting 1 huge expense

Legal hacks of credit card fees may seem complicated at first, but once understanding the three basic components of payment processing statements, they become…

Target hires new general counsel

July 14, 2016

Target announced Don Liu as the company's new executive vice president, chief legal officer and general counsel. Beginning on Aug. 22, Liu will oversee all…

Cricket Wireless hopping into Sam’s Club locations

July 14, 2016

Cricket Wireless is making a big retail leap, moving into 400 Sam's Club retail locations.

Brits throw fits over slow tech, survey finds

July 14, 2016

Impatience is the word of the day in Britain, at least when it comes to technology.

Pizza Hut instant-chats customers

July 13, 2016

Pizza Hut, along with leading SaaS platform tech company, Conversable, said the chain has launched a new Pizza Hut social ordering platform or "chatbot" that…

Amazon heading back to school in Illinois

July 13, 2016

Amazon is teaming up with the University of Illinois at Urbana-Champaign to open Amazon@Illinois, a staffed pick-up location in the Illini Union Bookstore on…

PetSmart picks Manhattan Associates to implement new omni and digital strategies

July 11, 2016

Manhattan Associates announced that PetSmart has selected its Enterprise Order Management Solution (OMS) to help PetSmart deliver omni-channel shopping and…

Live webinar: How to leverage your company's brand value as promotional incentives

July 11, 2016

Gift cards have remained popular for many years, and recent research by Blackhawk Network reveals that 74 percent of shoppers hope to receive gift cards this…

Talking With: Clicktale VP Michal Harel on customer experience trends

Customer experience should be about ease of use, but often a retailer's focus is off-point, according to Clicktale VP Michal Harel, who shared her insight on…

Talking With: Kevin Meagher, IoT innovator, on IoT in the retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One of the biggest buzzwords of 2016 is the Internet of Things. Kevin Meagher, former VP and general manager of Lowe’s IoT Smart Home initiative, talks about…

Hey Amazon, Walmart is fighting back

June 30, 2016

Amazon Prime continues to baffle Americans with their incredibly fast shipping and delivery. Today, retailers are forced to compete with a company that seems…

Why offering more payment options should be a priority for retailers

When making such major life purchases as houses and cars, consumers usually have access to financing. But what happens when they seek flexible payment options…

Delivery a big part of customer experience, reveals survey

June 29, 2016

More than half, 66 percent, of online consumers said the delivery experience is critical and that poor delivery could easily prompt them to hit another…

Video: Retailers dive into technology at Interactive Customer Experience Summit

by Cherryh Cansler — Publisher, FastCasual.com

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Fashion retailers beware: A bad fit for shoppers is a bad thing for business

June 28, 2016

Fit, as in clothing fitting the body, is a crucial aspect for consumers and retailers should be aware that a poor fit isn't a good thing in the customer…

Check out highlights from ICX Summit in Dallas

The 2016 Interactive Customer Experience Summit featured almost three days of education, networking and tours.