Kohl's, Macy's among 'genius' digital retailers

September 13, 2016

JC Penney, Nordstrom, Macy's and Kohl's are on a 'genius level' when it comes to digital smarts, but no one is close to attaining Amazon's impressive…

How Express.com improved search conversions by 18%

Apparel retailer Express.com provides insight on how helping shoppers find relevant products faster and easier led to a rewarding customer experience and…

Le Creuset deploys customer engagement program for retailers

September 1, 2016

In a quest to spur store traffic and boost sales, Le Creuset is launching a digital culinary program for retailers.

Amazon launches more locker sites for package pick-up

September 1, 2016

In an effort to make it easier than ever to retrieve that latest order, Amazon is launching more pick-up location sites for consumers.

Filling big shoes with square feet: What Dollar General-Wal-Mart deal means

by Bryan Pearson — President, LoyaltyOne

While Wal-Mart, Target and other chains test ways to maneuver into smaller footprints, other retailers benefit from their missteps.

Mood Media debuts consumer playlist interaction feature

August 31, 2016

Mood Media is providing retail customers the opportunity to have a say in the in-store music experience via a virtual remote control.

Sionic Mobile, home services site collaborate on new service

August 31, 2016

Nationwide home service network, YourHome1Source.com, is partnering with Sionic Mobile on a new YourHomeSavings app which promises to provide home buyers and…

Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.

Two Tap expands options to help retailers sell on global scale

August 30, 2016

A new service from Two Tap, called Two Tap Crossborder, lets consumers outside of the U.S. order from American retailers with as much ease as if they were…

Amazon, Great Clips share advice for developing a best-in-class mobile experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to creating a best-in-class mobile experience for the retail consumer it’s about testing and learning, adjusting to new form factors and tapping…

Pizza Hut digital leader Baron Concors talks mobile strategy, best practices

Baron Concors, Pizza Hut global chief digital officer, said the “focus on mobile is a focus on customer,” and that retailers must turn their mindset to…

The simple solution for retailers: Be channel agnostic

by Chris Petersen — Owner, IMS

Consumer journeys are neither the same, nor consistent. The term omnichannel is becoming ubiquitous. However, it may be one of the most misunderstood terms in…

Petsmart deploys unique musical experience for pets, owners

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Family pets spending time at a Petsmart PetsHotel, as well as their owners, are getting a much more lyrical experience as the retailer is piping in playlists…

Consumers not a very patient lot, reveals study

August 11, 2016

Companies succeeding at digital customer response will be successful as that's what consumers expect, according to a Northridge Group report. 

Macy's teams with Grandin Road to give customers a scare

August 8, 2016

This September, Grandin Road, a direct retailer of home furnishings and decor, will collaborate with Macy's Herald Square in New York City to open a seasonal…

What retailers need to know, and expect, about virtual digital technology

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Virtual assistant technologies will gain big traction in the next six years, yet use of virtual digital assistants may be a bit slower within retail for a few…

Tuesday Morning enjoys substantial store growth, additions

August 5, 2016

Tuesday Morning, a high-end home goods retailer, is expanding its Dallas, Texas location in Preston Shopping Center and opening  new unit in Plano's Parker…

Nordstrom Rack racks up new Canada locations

August 3, 2016

Nordstrom will open off-price retail Nordstrom Rack stores in Calgary and Vaughan, Ontario by spring 2018. The Seattle-based retailer has opened three of its…

FileMaker debuts business bundle, free small business toolkit

August 3, 2016

FileMaker, an Apple subsidiary, is rolling out its new Service Business Toolkit and Idea to iPad bundle for small retailers striving to go digital.

Digital assistants will be $623B market by 2020

July 29, 2016

Apple's Siri, Microsoft's Cortana, Amazon's Alexa and Google's Assistant aren't the only digital assistants contributing to the $7.9 billion global industry.