Creating harmony in retail: How to navigate the blend of digital and in-person shopping

by Crystle Uyeda — Vice President, Growth Strategy & Client Consulting, Human8

For brands aspiring to prioritize a truly human-centric approach, adopting an agile mindset that is rooted in deep understanding of consumer preferences is…

Batteries Plus COO talks consumer trends, customer experience strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Batteries Plus COO Jon Sica talks with RetailCustomerExperience.com Editor Judy Mottl about the brand's expansion…

Creating connections in main street stores

by Olivia Robinson — Head of Strategic Growth, VoCoVo

Irrespective of the benefits that come with shopping online, main streets remain vital to human interaction in our communities. So how can brick-and-mortar…

Star Micronics Unveils Cutting-Edge Receipt and Removable Linerless Label Printers

Two innovative models, the TSP143IV X4 and TSP143IV SK X4 receipt and linerless label printers, redefine printing for modern retail and hospitality…

Dollar Shave Club teams with Kodif for improved customer support

January 3, 2025

Dollar Shave Club has teamed with CX automation provider Kodif and is leveraging Kodif's customer support automation platform to improve customer support.

CVS Health pharmacies offers free deposits via Varo Bank

December 27, 2024

CVS Health, in collaboration with digital charter bank Varo Bank and Green Dot Corp., is providing customers a cash deposit option with no fees.

Ulta Beauty taps Glamlab app for virtual hairstyle experience

December 27, 2024

Ulta Beauty is using an AI app, Glamlab Hair Try On, to provide shoppers a virtual hair style experience before committing to a change in hair style or color.

The Fresh Market, VusionGroup team up on digital signage, inventory management

December 23, 2024

The Fresh Market, a grocery brand, is planning to roll out Vusion 360 digital technology solutions at its physical locations.

Best Buy, Target join list of retailers leveraging AI to help shoppers

December 23, 2024

Best Buy and Target are the latest retailers leaning into AI to help holiday shoppers, using generative AI to help shoppers decide on gift ideas via text…

Marks & Spencer expands First Insight partnership to drive digital transformation

December 18, 2024

British retailer Marks & Spencer is expanding its partnership with First Insight to accelerate its digital transformation.

Twinset attains 54% increase in ad performance with Tealium

December 18, 2024

Fashion retailer Twinset is seeing big gains from deploying Tealium's customer data platform and partner ecosystem.

Lowe’s 2025 goals driven by AI platform strategy

December 17, 2024

Lowe's Companies Inc. has mapped out goals for growth and productivity initiatives and topping the list is driving a best-in-class omnichannel experience and…

Delta agent ups customer experience with seat change

December 16, 2024

A Delta Airlines agent is being praised for making unrequested seat changes to enhance the flight experience for travelers.

Stop & Shop expands digital access with in-store kiosks

December 12, 2024

Stop & Shop, a New England regional grocery retailer, is bridging the digital divide for customers by introducing Savings Station kiosks across its 350…

David's Bridal taps DoorDash for on-demand delivery

December 12, 2024

David's Bridal is partnering with DoorDash to provide on-demand delivery of its dresses, shoes and accessories.

Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…

Tulip acquires Humankind e-commerce clienteling solution

December 11, 2024

Tulip, which provides integrated clienteling and POS solutions, has acquired Humankind, an e-commerce clienteling solution provider.

Top performing companies are tapping empathy, AI, personalization

December 5, 2024

The top performing companies are those using personalization, AI and leveraging values-based empathy to not only meet customer needs but demonstrate a deep…

Worry less during ‘the most wonderful time of the year’ by bringing AI to CX

The right mix of proactive communication and AI solutions will ensure customer communications are managed proactively and effectively. Here are three ways to…

Millennium Hotels and Resorts tap AI voice assistant to enhance guest experience

December 4, 2024

Millennium Hotels and Resorts has deployed the Aiello AI-powered voice assistant to enhance the guest experience by providing personalized, voice-activated…