7 under-the-radar retail trends for 2017

7 under-the-radar retail trends for 2017

Will men and artificial intelligence define retail in 2017? Possibly. Considering the activities in retail today, several experts shared what unexpected trends they believe will merge in 2017.

Harnessing mobility in retail: 5 challenges to overcome

Harnessing mobility in retail: 5 challenges to overcome

Retailers have a number of digital sales channels and a plethora of mobile marketing technologies to choose from. That said, when building a mobile marketing strategy, start with the basics: your customer, your brand and your business model.

Target’s digital chief: We’re not technology slackers any longer

Target’s digital chief: We’re not technology slackers any longer

If there is one message Target's EVP, CIO and Chief Digital Officer, Mike McNamara, wants heard loud and clear, it's this: Target is no longer a laggard when it comes to digital technology.

UX university: 4 retailers getting the user experience right

UX university: 4 retailers getting the user experience right

Customer loyalty requires more than offering a customer a free coffee every time they buy 10. There’s no middle ground any longer as user experience is key for retailers wanting to win the battle.

5 key success factors for 'omnichannel as the new normal'

5 key success factors for 'omnichannel as the new normal'

Chris H. Petersen explains why assorting the hottest products is not enough to win today's consumers.

Retailers striving to beat Amazon must perfect the customer experience

Retailers striving to beat Amazon must perfect the customer experience

To avoid losing more market share to Amazon, competing e-commerce and brick-and-mortar retailers must perfect the customer experience from the moment a shopper comes through the door to when they leave with their purchase.

Convenience for retail consumers will demand innovation in 2017

Convenience for retail consumers will demand innovation in 2017

2016 was an interesting year in retail. Many established brands died a bricks and mortar death. While many thought this signaled the demise of the physical store once and for all, some pure play etailers shifted their clicks to bricks, perpetuating the age old debate of online versus in-store.

Is your CX language up to par? If not, it may be hurting the customer experience

Is your CX language up to par? If not, it may be hurting the customer experience

There are many aspects to customer experience and a big one not often mentioned is language. As one consultancy's report reveals, poor language is translating to millions in wasted CX spend.

Jewelry etailer reaping big rewards with price negotiation tool

Jewelry etailer reaping big rewards with price negotiation tool

Consumers love a bargain and, as one online jewelry retailer is learning, consumers love to negotiate on price.

3 tips to engage retail customers as they wait

3 tips to engage retail customers as they wait

Waiting time in the retail world is almost inevitable. However, it's also an opportunity for businesses to engage and connect with their audience through tools such as digital signage.

Horseshoes, hand grenades and location data?

Horseshoes, hand grenades and location data?

Gil Larsen, VP of the Americas at Blis, says retailers either win or don't - unless you're playing horse shoes or chucking hand grenades, neither of which many of us have much experience doing.

5 critical traits to be a future-focused retailer

5 critical traits to be a future-focused retailer

Bill Chidley, a partner at ChangeUp, offers up the five critical traits required to be a future-focused retailer.

Consider a 'beyond digital' approach to power omnichannel experience

Consider a 'beyond digital' approach to power omnichannel experience

A successfully digitally transformed organization delivers superior digital experience around products and services. That, in turn, creates value and stickiness, transforms technology and operations, and utilizes internal digital and information assets as platforms.

With omnichannel the devil is in the data

With omnichannel the devil is in the data

Retailers (and their suppliers) must leverage the omnichannel network to stay relevant and harness these rich cross-channel opportunities.

Live webinar: How merchant-branded payment boosts brand, loyalty and customer satisfaction

Live webinar: How merchant-branded payment boosts brand, loyalty and customer satisfaction

Mobile pay is an increasing want for consumers and now there’s a new opportunity for retailers wanting to provide more than just mobile device payment functionality.

Cyber weekend: A global opportunity for retailers

Cyber weekend: A global opportunity for retailers

Cyber weekend – this year spanning Thursday, Nov. 24 to Monday, Nov. 28 – has clearly now become a global opportunity for online retailers.

Why 30 retailers are asking consumers to self-personalize the shopping experience this holiday

Why 30 retailers are asking consumers to self-personalize the shopping experience this holiday

Personalization has long been touted as the Holy Grail for improved customer experience at retail.

Autumn comforts: Discovering your shoppers' comfort zone

Autumn comforts: Discovering your shoppers' comfort zone

Along with the falling leaves and cooler temperatures comes the desire for comfort. So, in this season of comfort, how can we ensure that the feeling translates successfully to the sales floor?

7 critical questions traditional retailer metrics can't answer

7 critical questions traditional retailer metrics can't answer

Traditional metrics of sales and share are not enough for omnichannel.

Redefining the customer reward strategy

Redefining the customer reward strategy

Reward programs have been around since 1793, but it would be a mistake to believe we as businesses and marketers have mastered the concept.

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Surviving the retail revolution: 2018 will be a wild ride