Staples expands video-assist program

July 14, 2008

SEATTLE — Experticity, provider of video-assisted customer support solutions, announced that Staples Business Depot, Canada's largest supplier of business…

Full-service gas stations are thing of the past

July 14, 2008

The Jackson (Tenn.) Sun: Poplar Corner Service Station in Jackson, Tenn. is one of a dwindling number left in the United States that offers full service. The…

Trying on Clothes, 2.0

by James Bickers — Editor, Networld Alliance

Do shoppers want high-tech dressing rooms?

Big-name retail comes to grips with online

July 9, 2008

CNBC: If there's one indisputable truth about retailing on the Internet, it's that the established retail cliques have consistently underestimated how it…

Calgary Co-op completes self-checkout install

July 8, 2008

DALLAS — Calgary Co-operative Association Limited (Calgary Co-op) has completed a chain-wide rollout of self-checkout that has enhanced customer service and…

Building the perfect survey

Best-practices for crafting a survey that customers will complete.

Experiential store environment leads to big sales boost

July 7, 2008

Display & Design Ideas: Caryn Lerner, president and chief executive of Toronto-based Holt Renfrew & Co. Ltd., recently attributed a sales increase of…

In-store Web access drives sales for JCPenney

July 2, 2008

Internet Retailer: It's been nearly two years since J.C. Penney Co. Inc. connected all 35,000 of its point-of-sale systems to the Web, giving associates in…

Survey: Small stores, independents preferred over big names

June 30, 2008

Retail Week: On Friday, Retail Week published the "100 Stores You Must Visit" and a quick scan through the names reveals an uncanny fact: the great bulk of the…

Social e-commerce taps voice of shopper

Web 2.0 connectivity changes the game for online retail.

Study: Customers won't tolerate waiting in line more than four minutes

June 26, 2008

DALLAS — A study conducted by M/A/R/C Research found 10 percent of shoppers are frustrated enough to leave a check-out line if the wait is too long. The study…

Think globally, sell locally

Ethnic products reach a larger audience than ever before.

As economy slows, stores emphasize customer service

June 22, 2008

Reuters: As high gasoline prices and tighter credit lead people to curb their shopping, consumer products companies are renewing their focus on customer…

Report sheds light on tricky security issues

June 19, 2008

LOUISVILLE, Ky. — Consumer fraud and identity theft numbers have risen steadily over the past few years, and, whether you realize it or not, your customers are…

Self-service transactions to top $1.7 trillion by 2012

June 18, 2008

FRANKLIN, Tenn. — Transactions at self-service kiosks will surpass $607 billion this year in North America as consumers continue to embrace self-service…

Learning from in-store traffic patterns

Cutting-edge technology shows how well merchandising is working.

E-tailers tailoring the experience to match user preferences

June 15, 2008

Seattle Times: Online retailers never meant to offer highly customized service when virtual stores were a new concept. But a decade later, it's that…

Designing luxury retail for young men

June 12, 2008

Design Week: Credit crunch or not, luxury seems here to stay. And while the world chooses to turn a blind eye to hedge fund managers and energy oligarchs…

IBM, SelfServiceWorld.com announce free webinar on reaching the 'new consumer'

June 10, 2008

LOUISVILLE, Ky. - IBM, a global provider of business technologies, and Self-Service World, the leading news and information source covering the self-service…

LivePerson debuts third-generation live-assistance solution

June 8, 2008

NEW YORK — LivePerson Inc., a provider of online engagement solutions that facilitate real-time assistance and expert advice, announced the availability of…