TikToker claims he was shortchanged at Zara self-checkout kiosk

January 2, 2024

A TikToker recently posted a video of himself using a self-checkout machine at a Zara Miami store and complaining that he should get a discount for having to…

Uniqlo self-checkout counter for apparel wins kudos

December 28, 2023

Uniqlo, an apparel store that allows customers to check out purchases at a counter that uses radio frequency identification technology to process the…

Airport self screening security kiosks landing in January

December 22, 2023

Passengers will be able to complete the screening process with minimal to no assistance from transportation security officers at Harry Reid International…

2 tech innovations to supercharge the holiday shopping experience

by Jonathan Nikols — Senior Vice President, Global Enterprise Americas Verizon Business, Verizon

One way that retailers can help ensure that wait times are kept to a minimum is by removing unnecessary steps and touch points.

Rite Aid can’t use facial recognition tech for 5 years

December 20, 2023

The Federal Trade Commission has banned drugstore chain Rite Aid from using any facial recognition technology for five years following allegations the…

Tips for secure package deliveries, shipping CX success

by Archita Prasad — Vice President - Strategy, Corporate Development & New Product Innovation, UPS Capital

With consumer holiday spending remaining strong this season, it's essential to ensure that the spirit of giving isn't tarnished by supply chain hiccups or…

What to consider for a successful holiday hiring season

by Mark Smith — Senior Vice President of Digital Experience, CSG

The seasonal rush presents a chance to deliver a robust experience and better retain employees. To achieve this organizations must acknowledge the challenges…

Southwest CEO: Holidays won’t be ruined this year

December 18, 2023

Southwest Airlines CEO Bob Jordan has declared there won't be a repeat of last year's operational crisis that impacted thousands of customers during the…

How brands can drive customer engagement, loyalty in the digital age

by Vipin Porwal — CEO and founder, Smarty

Standing out in the digital age requires brands to go the extra mile with their online presence. That means prioritizing customers and giving them an…

Metrigy research analyst shares insight on improving retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Beth Schultz, VP of research and principal analyst at Metrigy, mapped out strategies for enhancing the retail customer experience in a free one-hour webinar…

Many retail associates concerned about personal safety

December 12, 2023

Many retail associates and managers view safety incidents on the rise in their stores and that nearly two out of three workers are at least somewhat concerned…

Home Depot's tech fellow shares computer vision strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Hari Ramamurthy, technology fellow at The Home Depot, explains how the home improvement retailer is tapping computer vision to prep the retailer’s stores.

Armani Group expands ON partnership

December 8, 2023

Armani Group, a fashion and luxury goods company, is expanding its partnership with ON, a AI chat platform powering generative AI experiences, to include its…

A Retailer’s Guide to CX Optimization

Discover how successful retailers are improving CX, and come away with a clear understanding of the strategies they have for creating personalized and…

Presented by NICE

British consumers like phone most when it comes to customer support

December 5, 2023

When it comes to customer support in the U.K., consumers like the traditional phone call compared to email and 69% will dial first before trying another…

Free webinar offers tips, guidance for optimizing retail CX

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour…

Best Buy joins DoorDash commerce platform

December 1, 2023

Electronics retailer Best Buy is now on the DoorDash commerce platform.

How can banks improve customer communication?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Are banks communicating effectively? How are they reaching underserved populations? Mack Turner, president and owner of Mack Turner Consulting and Insights…

Simplifying the retail shopping experience: A pathway to enhanced customer loyalty

How do you cater to the diverse customer preferences and needs without diluting your brand consistency? Take a look at how major companies are simplifying the…

Reducing friction in customer experience: 6 strategies to boost online retail conversions

Embracing innovation in the customer experience has become a critical determinant of success in today's competitive retail market. Here we share six key…