Ripple effect of 'Girl Math': Analyzing impact on consumer behavior, retail returns

by Gaurav Saran — CEO, ReverseLogix

Retailers are jumping on the girl math bandwagon in their marketing strategies, but they can also use it to shape their approach and messaging around product…

Brick, Click, & Beyond: Dissecting Retail’s Hurdles and Designing the Ultimate CX Blueprint

Winning in today’s rapidly evolving retail landscape requires an urgent understanding of critical challenges in both brick-and-mortar and online sectors and…

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Buc-ee’s travel centers home to EV charging stations

November 27, 2023

Mercedes-Benz HPC North America, which is launching EV charging stations across North America, has signed an agreement to build charging hubs at most Buc-ee's…

Real-time data top weapon in battling retail supply chain hurdles

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In today’s retail climate, consumers have come to expect immediacy and availability, and when a retailer fails to deliver, customers are quick to turn to the…

Grocery chain replacing self checkout with store associates

November 16, 2023

Booths, a U.K. grocery chain, has decided to replace its self-checkout kiosks with human cashiers in all but two of its 28 stores, bucking a trend in the…

Chatmeter Commits $30,000 in Charitable Donations to San Diego-Based Organizations

Chatmeter, a leader in brand intelligence and reputation management, today announced the company has pledged $30,000 to three San Diego-based organizations…

Target CEO on why stores continue to close on Thanksgiving

November 15, 2023

Target CEO Brian Cornell declared Target stores would close on Thanksgiving four years ago and the operations move has remained in place ever since.

Walmart designs a more inclusive shopping experience

November 14, 2023

Walmart has been busy creating an in-store culture that embraces every shopper, specifically those managing sensory disabilities.

5 effective customer experiences for retailers in the digital age

by Mario Peshev — CEO, DevriX

Customers' changing preferences, favoring convenience and personalized interactions, provide guidelines to help retailers compete in a crowded ecosystem.

Entertainment chain goes all cashless with self-serve kiosk

November 13, 2023

HotZone, a Brazil-based family entertainment chain, has transitioned all 12 of its stores to the Sacoa Cashless system, including the self-service KR kiosk…

Poor inventory visibility puts customer trust in jeopardy

November 10, 2023

Retailers are struggling to maintain trust with customers due to the persistent sales cancellation caused by poor inventory visibility.

Seamless checkout experiences: The key to maximizing holiday sales online

by Matt Miller — Vice President of Product, Paze, Paze

With e-commerce expected to continue growing, retailers recognize the need to drive revenue while providing a strong experience, including a seamless checkout…

Akron University teams with Aramark on food delivery robots

November 9, 2023

Students at the University of Akron can now have food delivered to them by mobile robots under a partnership between the university, Aramark and Starship…

Fisheries Supply taps Constructor to improve the digital customer experience

November 8, 2023

Fisheries Supply, a distributor of marine products that serves boatyards, fisherman, recreational boats worldwide, is boosting the digital customer experience…

South Carolina vehicle services kiosks heading to supermarkets

November 7, 2023

South Carolina motorists will be able to renew vehicle registrations and perform other functions at self-serve kiosks inside grocery stores, according to a…

C-store tech transformation: Do's, don'ts, tips, strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The convenience store sector is in a major transformation mode and challenged with meeting customer expectations, deploying smart tech while growing the bottom…

Consumers rank ease of use tops in digital experiences

November 1, 2023

When it comes to the digital experience 81% of consumer rank ease of use as most important and 63% are most concerned about identity theft.

Shoe Carnival taps Amplience and boosts conversions, revenue, customer experience

October 31, 2023

Shoe Carnival, a family footwear retailer, has increased conversions and revenue, enhanced marketing campaign efficiency, improved customer experience and team…

Amazon debuts prescription delivery via drone

October 27, 2023

Amazon is taking prescription drug delivery to the sky as it launches an official drone delivery service in Texas.

Examining ChatGPT benefits, risks when it comes to customer service

by Blair Strachan — Business Development Manager, Kura

The ability to personalize customer responses, to allow more productivity elsewhere in the workforce and to respond 24/7 are all benefits of using ChatGPT in…