ShopRite launches Phononic tech for grocery pickup, delivery

February 13, 2024

ShopRite, a supermarket brand under the Wakefern Food Group, has launched Phononic's freezer and refrigerator totes, featuring active cooling solutions, at a…

How a jewelry insurer is driving customer engagement via AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

BriteCo, which offers jewelry and watch insurance, is tapping Generative AI to boost customer service as well as streamline company processes.

Bluefin chief talks customer-centric strategy, retail product offerings

Frank Pisano, CEO at Bluefin, a longtime digital signage veteran, shares insight on his first year at the helm, Bluefin’s customer-built strategy and the…

'Everything's a relationship' — designing your technology to surprise and delight your customer

by Daniel Brown — Editor, Networld Media Group

At the most recent Self Service Innovation Summit hosted by Networld Media Group in Miami, Florida, in December, Daniel Brown, editor at Digital Signage Today…

Freshpet leverages chatbot to drive consumer trust, deeper customer relationship

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Freshpet went searching for a better way to provide a high-touch service to consumers. At the same time, the pet food brand wanted to streamline workflow…

How QSR’s benefit from Givex’s unified hospitality operating system

Givex’s Richard Bernans talks about their fully integrated and interoperable solutions for restaurants that include point-of-sale, self-ordering kiosks and…

Givex kiosk helps restaurants improve operational efficiency and customer experience

Richard Bernans, managing director at Givex, demonstrates the company’s enterprise kiosk solutions for restaurant operators.

How to curate a comprehensive end-to-end customer experience

by Rob Mobsby — Digital Director, Everything Branded

Constantly learning from customers can help guide retail decisions on how to expand or refine operations to fit evolving needs.

Returns posing big challenge for retailers

January 30, 2024

More then half, 69%, of retailers and brands view product returns as a significant business challenge.

Signifi's Michael Harrison talks with Retail Customer Experience Editor, Judy Mottl

Michael Harrison, vice president of strategic accounts and a managing partner with Signifi Solutions, spoke with Judy Mottl, editor of Retail Customer…

CVS Health shuttering Target pharmacies

January 29, 2024

CVS Health is planning to close dozens of pharmacies located within Target retail stores early this year.

Costco reportedly testing membership card scanners

January 25, 2024

Costco is reportedly testing a membership card scanner, according to a report at Costco Insider.

3 tips for defusing retail shopping tension

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the holiday shopping season is prime time for combustible interactions within the store environment, retailers can avoid the scenario year round with a…

Enabling connected shopper journeys through AI

by Chris Todd — Sr. Manager of Demand Generation, CallTrackingMetrics

Supporting the connected journeys now essential for retailers requires overhauling outdated digital workflows struggling to uphold continuity standards.

Navigating the shifting landscape of consumer spending habits

by Paul Maguire — Head of Retail/CPG Delivery at Endava, Endava

Retailers need to foster a customer-centric culture by investing in employee training, development, and recognition. Engaged and empowered employees are more…

Leveraging AIoT video technology to improve retail efficiency

By leveraging high-definition cameras and AI analytics, AIoT powered video systems offer features like remote inspection, crowd density monitoring, heat…

Presented by RetailCustomerExperience.com

Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals

Multi-location businesses have traditionally used keyword-matching sentiment analysis and Net Promoter Score surveys to get a surface-level understanding of…

American Freight debuts store format featuring improved shopping experience

January 5, 2024

American Freight has launched a new store layout promising customers an upgraded shopping experience.

Target locking up underwear ticks off shopper

January 3, 2024

A Target customer wasn't too happy to find that underwear he was thinking of buying was locked up in a glass security section.

Unwrapping loyalty: 3 powerful tactics for post-holiday success

by Sai Koppala

January offers retailers another enticing opportunity to make gains with shoppers at a time when competitors are taking their eye off the ball.